Palm Garden of Mattoon
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 23 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (41 vs median 11.0)
Bottom 25% in IL · Critically understaffed (RN) · Significantly below average staffing · Worst in POINTE MANAGEMENT chain · $83,964 in fines · Abuse citation
What this means for your family
While the facility has a history of successful rehabilitation outcomes, recent reports of poor sanitation and administrative issues are concerning. We strongly recommend visiting the facility in person to inspect the cleanliness of the rooms and common areas before making a decision.
Google Reviews
Google Reviews
23 reviews on Google“Palm Garden of Mattoon receives polarized feedback, with some families praising the facility's rehab therapy and attentive staff, while others report severe concerns regarding cleanliness, pest issues, and unprofessional staff behavior. While long-term residents and rehab patients have reported positive experiences with care, recent negative reviews highlight significant issues with facility maintenance and administrative responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy programs
- Responsive and friendly nursing staff
- Accommodating to difficult or outspoken residents
Concerns
- Poor facility cleanliness and pest issues (mentioned by 2 reviewers)
- Unprofessional or abusive staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about your rehabilitation therapy programs; could you tell me more about how those are integrated into a resident's daily routine?
- 2What specific steps is the facility taking to ensure the dining experience and food quality meet the high standards residents deserve?
- 3Could you walk me through your protocols for managing medical emergencies or sudden changes in health during the overnight hours?
- 4How does the nursing team approach communication with family members to ensure we are always kept up-to-date on our loved one's well-being?
- 5What are some of the favorite daily activities or social events that help residents stay engaged and connected with one another?
- 6What is your current plan for maintaining the cleanliness and upkeep of the resident rooms and common areas?
Personalized based on this facility's data
Key Review Excerpts
“I have been here for about 16 months. And I feel so much better following the therapies I had here. I was unwell when I came here. But following good therapies, I started feeling good.”
“My mom is not the easiest person to deal with but the staff always seems to be trying to do what they can with her. All the interactions between staff and patients that I've seen have been kind.”
“The office staff including the admindistor disregard issue with the bugs and the state of being dirty, characterized by the presence of grime, filth, or uncleanliness.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of serious care issues, with families frequently filing complaints that triggered inspections. The most recurring problems involve protection from abuse and neglect, accident prevention and safety, and nursing staffing adequacy. Recent deficiencies from January 2026 include ongoing issues with abuse protection, wound care, and safety hazards that are still under correction plans, suggesting these critical problems persist across multiple surveys despite facility attempts to address them.
Apr 20, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 2, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 29, 2026Routine8
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Quality of Life and Care Deficiencies
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Jan 29, 2026Complaint11
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nov 30, 2025Complaint3
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 15, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Federal Penalties
Payment Denial
Jan 29, 2026
44-day denial
Fine
Jan 29, 2026
$231,360
Payment Denial
Sep 5, 2025
3-day denial
Fine
Sep 5, 2025
$72,930
Payment Denial
Apr 9, 2025
37-day denial
Payment Denial
Jan 7, 2025
29-day denial
Fine
Jan 7, 2025
$46,788
Ownership & Operations
Who Operates This Facility
Palm Garden of Mattoon
for profit
Chain Affiliation
Pointe Management
12 facilities nationwide
Chain avg rating: 1.3/5 · Rank 6 of 12 (Worst)
Ownership & Management
Owners
Chankin, Kevin
Owner
Linicare Holdco LLC
Owner · Organization
S & C Holdings Illinois LLC
Owner (parent company) · Organization
Stonewall Hcg LLC
Owner (parent company) · Organization
Levovitz, Yeruchom
Owner (parent company)
Ribiat, Avrohom
Owner (parent company)
Webster, Shimon
Owner (parent company)
Weiss, Aharon
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit mattoonhcc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.