Hilltop Skilled Nsg & Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 80 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (12 vs median 11.0)
- High staff turnover (55%)
- High RN turnover (56%)
Bottom 25% in IL · Below recommended RN staffing · Worst in CREST HEALTHCARE CONSULTING chain · $177,262 in fines · Abuse citation
What this means for your family
Hilltop has a strong history of successful rehabilitation outcomes, but recent reviews indicate a concerning decline in consistency and basic care standards. If you choose this facility, it is essential to maintain a regular, unpredictable presence to monitor hygiene and medication administration, as multiple families have reported lapses in these critical areas.
Google Reviews
Google Reviews
80 reviews on Google“Hilltop Skilled Nursing & Rehab receives high praise for its rehabilitation therapy and compassionate nursing staff, with many families noting successful recoveries and a welcoming environment. However, recent reviews highlight significant concerns regarding inconsistent care, including reports of poor hygiene, slow response times, and medication errors. While many long-term experiences are positive, the facility appears to have struggled with staffing consistency in more recent years.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Warm, attentive nursing and CNA staff
- Clean and well-maintained facility
- Strong communication with families during rehab stays
Concerns
- Understaffing leading to slow response times (mentioned by 2 reviewers)
- Poor hygiene and lack of assistance with personal care (mentioned by 2 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 63 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent feedback regarding response times, what specific protocols do you have in place to ensure residents receive timely assistance with call lights and daily personal care?
- 2I noticed your facility is very active in responding to online feedback; how do you use that family input to improve the day-to-day quality of life for residents?
- 3With your strong reputation for physical and occupational therapy, how do you integrate those rehab services into the daily schedule to ensure residents stay active and engaged?
- 4Can you walk me through your current process for medication administration and the safety checks you have in place to prevent errors?
- 5Since staffing levels are a priority for us, could you explain how you manage shift coverage to ensure consistent care, especially during peak hours?
- 6What does a typical day look like for a resident here in terms of social activities and opportunities to interact with others outside of their therapy sessions?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department were miracle workers”
“The staff was very kind to her and she loved the food!!!! The therapists were top notch and were truly invested in her progress.”
“He went a week and four days without a shower! This was AFTER we called a meeting the first week regarding the insufficient care he was receiving. He had been left to sit in urine soaked pants for 2-3 hours at a time.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have frequently filed complaints against this facility, triggering 23 of its 71 federal deficiencies. The most concerning pattern involves recurring violations of abuse and neglect protections, accident prevention and safety supervision, and dietary services. While the facility has corrected most issues, the persistent complaints and repeated safety violations across multiple surveys suggest ongoing care quality challenges that warrant careful consideration during any visit.
Apr 8, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Feb 11, 2026Complaint3
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 20, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Oct 18, 2024Routine13
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Oct 1, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jul 19, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Jul 19, 2024
$53,768
Fine
Oct 28, 2023
$86,697
Payment Denial
Oct 28, 2023
24-day denial
Fine
Aug 28, 2023
$36,797
Payment Denial
Aug 28, 2023
7-day denial
Ownership & Operations
Who Operates This Facility
Hilltop Skilled Nsg & Rehab
for profit
Chain Affiliation
Crest Healthcare Consulting
13 facilities nationwide
Chain avg rating: 1.6/5 · Rank 8 of 13 (Worst)
Ownership & Management
Owners
Crest Illinois Holdco LLC
Owner · Organization
Crest I Tbd Holdco LLC
Owner (parent company) · Organization
Ecfjc Trust
Owner (parent company) · Organization
Il M Trust
Owner (parent company) · Organization
Jcecf Trust
Owner (parent company) · Organization
Mrs Windy City State Trust
Owner (parent company) · Organization
Tsdama Trust
Owner (parent company) · Organization
Lichtman, Shalom
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
80 reviews from families & visitors
Official Website
Visit hilltop-snr.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.