Pacific Hills Post Acute
Strong Medicare quality ratings; families often praise clean and modern facility. Still worth an in-person visit.
based on 40 Google reviews
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What this means for your family
This facility is an excellent choice for rehabilitation, particularly for its highly-rated PT and OT services and exceptionally clean environment. However, if your loved one is sensitive to noise or crowded spaces, be aware that some rooms accommodate three patients, and you may want to monitor the food quality personally.
Google Reviews
Google Reviews
40 reviews on Google“Families considering Pacific Hills Post Acute can expect a very clean, modern facility with a highly praised, friendly, and attentive staff. While the rehabilitation services (PT/OT) and nursing care receive high marks, some reviewers noted that food quality could be improved and that high patient density in some rooms may limit visitor space.”
Quality Themes
Tap a score for detailsStrengths
- Clean and modern facility
- Friendly and attentive nursing staff
- High-quality Physical and Occupational Therapy
- Welcoming and professional reception/check-in
Concerns
- Food quality and variety could be improved (mentioned by 2 reviewers)
- High patient density in some rooms
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how clean and modern the facility looks; how do you ensure the rooms stay comfortable and organized even when they are at higher capacity?
- 2We've heard great things about the physical and occupational therapy teams here; how do you tailor those programs to meet a resident's specific recovery goals?
- 3Could you tell us a bit more about the daily dining experience, specifically regarding how much variety there is in the meal menus each week?
- 4The nursing staff seems very highly regarded; how do you ensure that same level of attentive care is maintained during the overnight shifts?
- 5What kind of social activities or daily outings are available to keep residents engaged and connected with one another?
- 6In the event of a sudden change in a resident's medical condition or an after-hours emergency, what is the specific protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The people who work at Pacific are dedicated to improving your health. They are a friendly group that make an effort to insure that your stay is pleasant and enjoyable. My description of Pacific Hills is all superlatives with one exception. The food was edible but somewhat sad and in need of an upgrade. PT and OT was great.”
“Mother in law had surgery and is receiving rehabilitation services here. The team of people involved with providing care to my mother in law has been great. If my mother in law has an issue or concern, they are met with solutions.”
“Pacific Hills is a very nice place, people are friendly and really attentive to the patients, the place is very clean. I like the fact that they have enough employees to accommodate the amount of patients they have.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring quality of care problems with families filing multiple complaint reports over several years. The most frequent issues involve quality of care delivery, medication management, and care planning, with the same problems appearing repeatedly across surveys from 2021 to 2025. While all deficiencies show correction dates, the pattern of recurring violations in core care areas suggests ongoing operational challenges that families should carefully consider.
Dec 5, 2025Routine19
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Sep 10, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 5, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 9, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jun 26, 2024Routine6
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
May 10, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Pacific Hills Post Acute
for profit
Chain Affiliation
Spyglass Healthcare
9 facilities nationwide
Chain avg rating: 2.8/5 · Rank 2 of 24 (Best)
Ownership & Management
Owners
Spyglass Healthcare LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit pachillspa.com
Medicare data downloads
Original nursing home datasets
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