Valley Pines
Families consistently rate this highly — reviewers highlight compassionate and loving staff. Schedule a visit to confirm the fit.
based on 10 Google reviews
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What this means for your family
Valley Pines is an excellent choice if you prioritize a clean, immaculate environment and a staff that treats residents with genuine dignity. While the reviews are overwhelmingly positive, you may want to ask about their policies regarding resident transitions or discharges to understand the context of the one negative mention of being 'kicked out'.
Google Reviews
Google Reviews
10 reviews on Google“Valley Pines is highly regarded by families for its compassionate, family-like care and its exceptionally clean, immaculate environment. While most reviews are overwhelmingly positive regarding the staff's kindness, there is a single, isolated mention of a resident being 'kicked out' that warrants a follow-up question during tours.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and loving staff
- Immaculate facility cleanliness
- Safe and secure environment
- Dignified treatment of residents
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It is so wonderful to see how immaculate and clean the facility looks; what is your daily routine for maintaining such a high standard of cleanliness?
- 2We noticed how much the staff is praised for being so compassionate; how do you foster that culture of loving care among your team?
- 3With a cozy community of 49 residents, how do you ensure everyone feels included in the daily social activities and group outings?
- 4Could you walk us through the specific protocols in place to ensure the environment remains as safe and secure as it appears?
- 5In the event of a medical emergency after hours, what is the immediate process for getting care to a resident?
- 6We saw that the ownership is active in the community; how does the management team stay involved in the day-to-day well-being of the residents?
Personalized based on this facility's data
Key Review Excerpts
“Valley Pines treats its residents like they are family. My grandmother had been healthy her entire life, it wasn't until her late 90's that she began to need minimal assistance. When given the choice to remain in her home, or move to Valley Pines, she opted for Valley Pines. She was treated with dignity, and felt truly cared for.”
“My mom loves living at Valley Pines Assisted Living! She has been there for almost two years. She feels so safe and well cared for. This makes my heart so happy.”
“after all i came to visit this place valley pine i just count belive my eyes i really become feeling like home at the firts visit im very in love with this wonderfull place”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Dec 10, 2025InspectionClean
The inspection identified three deficiencies, all classified as Type B. These deficiencies relate to staff training compliance, incomplete resident records, and deficiencies in the maintenance of centrally stored medication records. The facility was required to submit plans of correction for all cited issues by 12/17/2025.
Jun 20, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Apr 11, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Mar 21, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Jan 10, 2025ComplaintClean
The report details two separate complaint investigations conducted on different dates (09/10/2024 and 09/16/2024). In both instances, the allegations regarding staff care and resident abuse were investigated and ultimately found to be unsubstantiated or unfounded. No deficiencies were cited per California Code of Regulations, Title 22.
Dec 30, 2024InspectionClean
The unannounced annual visit was conducted on 12/30/2024, and the facility was toured, and records were reviewed. The report explicitly states that no deficiencies were cited at this time.
Dec 10, 2024OtherClean
The facility was visited for a Case Management review. The report indicates that no deficiencies were cited per California Code of Regulations, Title 22. The visit included delivering an immediate exclusion letter for staff member S1 due to conduct deemed inimical to the facility.
Sep 24, 2024OtherClean
The unannounced case management visit identified several deficiencies related to record-keeping and resident care planning. Key issues include the failure to submit required incident and death reports for a deceased resident and deficiencies in updating resident assessments following changes in condition. All cited deficiencies were classified as Type B (non-compliance).
Ownership & Operations
Who Operates This Facility
Heinan, James & Carolyn
HEINAN, JAMES
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit valleypines.com
Medicare data downloads
Original nursing home datasets
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