Pacific Grove Senior Living
Families consistently rate this highly — reviewers highlight exceptional sales and administrative staff. Schedule a visit to confirm the fit.
based on 29 Google reviews
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What this means for your family
The administrative and sales team is excellent and provides a very smooth transition for new residents. However, because there are serious, specific allegations regarding the quality of skilled nursing and management priorities, you must personally verify the staffing levels and care protocols in the nursing wing during your visit.
Google Reviews
Google Reviews
29 reviews on Google“Families considering Pacific Grove Senior Living will find a community highly praised for its welcoming sales and administrative staff, specifically Jonathan and Jessica, who facilitate smooth transitions. While many residents enjoy the updated facilities and high-quality dining, there are serious, critical allegations regarding mismanagement and neglect in the skilled nursing wing that require thorough investigation.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional sales and administrative staff
- Well-maintained and updated facilities
- High-quality dining and meal options
- Warm and welcoming community atmosphere
Concerns
- Allegations of neglect and elder abuse in care (mentioned by 2 reviewers)
- Disorganized skilled nursing and profit-driven management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard such wonderful things about the dining experience here; could you tell us more about how the meal options are planned and how much input residents have?
- 2The administrative team seems very welcoming, so how does the management team ensure that the high standards of the front office are reflected in the day-to-day skilled nursing care?
- 3With the facility being so well-maintained and updated, what kind of specific amenities or recent upgrades have been made to enhance resident comfort?
- 4How does the nursing staff approach monitoring resident needs and ensuring that every individual receives attentive, personalized care throughout the day?
- 5What does a typical week of social activities and community engagement look like for the residents here?
- 6In the event of a medical emergency during the night, what is the specific protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The staff is caring, work hard to meet your needs, and are responsive to everyone’s requests. I must admit, one of the most awesome surprises has been how wonderful the me”
“Jonathan showed genuine concern for us. We never felt like we were being given a hard sell. He listened closely and took his time to learn about our needs and assess whether this would be a good fit.”
“The care that Forest Hill has provided to my uncle has been exceptional. They are helping him live his last days with dignity and and grace.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Apr 23, 2026OtherClean
FACILITY EVALUATION REPORT
Mar 20, 2026ComplaintClean
This report documents a complaint investigation conducted on 03/20/2026 regarding allegations of unsanitary conditions, disrepair, and staff shortages. Based on observations and interviews, all cited allegations were found to be Unsubstantiated.
Mar 20, 2026ComplaintClean
This report documents a complaint investigation conducted on 03/20/2026 regarding allegations of unsanitary conditions, disrepair, and staff shortages. Based on observations and interviews, all cited allegations were found to be Unsubstantiated.
Dec 16, 2025InspectionClean
The inspection identified multiple deficiencies across several areas, including medication administration, storage safety, recordkeeping, and required training/drills. There are several Type A and Type B citations, indicating immediate and potential risks to resident health and safety that require prompt correction.
Sep 16, 2025ComplaintClean
This report details a complaint investigation conducted on 09/16/2025 regarding allegations of residents being exposed to harmful chemicals. After reviewing records and conducting a facility tour, the Licensing Program Analyst found that there was not a preponderance of evidence to prove the alleged violation. Consequently, no deficiencies were issued.
Aug 25, 2025OtherClean
The inspection was a Case Management visit conducted on August 25, 2025, following a news article regarding an incident at a Skilled Nursing Facility within the larger complex. The analyst confirmed that the Skilled Nursing Facility operates as a separate entity with separate entrances, and no interaction between staff or residents of the main facility and the SNF was observed. No specific deficiencies were cited in the provided report.
Jul 30, 2025ComplaintClean
The unannounced case management visit identified one deficiency related to personnel record keeping. The violation cited is that staff files are missing required documentation regarding emergency fire and natural disaster response training. This deficiency is classified as Type B, meaning it could become a risk if not corrected.
Jul 30, 2025OtherClean
The unannounced case management visit identified one deficiency related to personnel record keeping. The violation cited is that staff files are missing required documentation regarding emergency fire and natural disaster response training. This deficiency is classified as Type B, meaning it could become a risk if not corrected.
Ownership & Operations
Who Operates This Facility
Pacific Grove Senior Living Llc;ca Snr Lvg Mgt LLC
JESSICA SANCHEZ
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit pacificgroveseniorliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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