Canterbury Woods
Strong Medicare quality ratings; families often praise exceptional dining and food quality. Still worth an in-person visit.
based on 13 Google reviews

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What this means for your family
Canterbury Woods offers an exceptional dining experience and a deeply compassionate care team that treats residents like family. While the community is highly rated, you should verify the current cleanliness standards and observe the interactions in the dining hall to ensure the environment meets your expectations.
Google Reviews
Google Reviews
13 reviews on Google“Canterbury Woods is highly regarded for its exceptional dining services and a warm, family-like community atmosphere. While many long-term residents and families praise the compassionate care and beautiful grounds, there are specific concerns regarding cleanliness and interpersonal friction within the dining staff.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional dining and food quality
- Compassionate and caring nursing staff
- Beautiful, well-maintained gardens and grounds
- Welcoming and friendly community atmosphere
Concerns
- Interpersonal rudeness in the dining area
- Issues with cleanliness and management
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
The owner uses highly repetitive, templated responses that vary only slightly depending on the star rating. Most responses are cookie-cutter expressions of gratitude that do not engage with the specific details of the reviewer's comments.
Questions for Your Tour
- 1It is wonderful to see how much the management engages with the community through their responses; how does that open line of communication extend to families regarding daily care updates?
- 2The gardens and grounds look absolutely beautiful; are there specific outdoor activities or scheduled times where residents are encouraged to enjoy the gardens?
- 3We have heard such lovely things about the dining experience and the quality of the food here; could you tell us more about the daily meal service and how much variety is offered?
- 4With such a high staffing rating, how do you ensure that the nursing team maintains that level of personalized attention during busy shift changes?
- 5What is the protocol for handling medical emergencies or urgent health changes during the overnight hours?
- 6We want to ensure the environment stays as pristine as the grounds; what are your current processes for maintaining cleanliness and upkeep within the resident rooms and common areas?
Personalized based on this facility's data
Key Review Excerpts
“The Canterbury Woods staff is amazing. They bend over backwards to make living here a pleasant experience.”
“I requested that she be sent to Canterbury. I worked at Canterbury in my youth, and remembered working with an exceptional and caring staff. Therefore, I knew that my mom would be well taken care of, and that she was.”
“The staff from administrator, Elvyra, to housekeeping were wonderful. They gave Mom care, love, dignity, safety, and a sense of community.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 10 measures
9
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents who fell and were seriously hurt
Residents with pressure sores (bedsores)
Residents who got a urinary tract infection
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Canterbury Woods shows concerning recurring problems with fire safety and food service issues across multiple inspections, including families filing two recent complaints about fire alarm deficiencies. The facility has struggled consistently with fire safety equipment, smoke detection systems, dietary standards, medication management, and infection control. While all violations appear corrected according to the provider, the pattern of repeated deficiencies in critical safety areas warrants careful consideration during any visit.
Mar 24, 2026Complaint1
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Feb 12, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nov 24, 2025Complaint2
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Sep 13, 2024Routine14
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 21, 2023Routine24
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Feb 11, 2020Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Construction Deficiencies
Use approved construction type or materials.
Ownership & Operations
Who Operates This Facility
Canterbury Woods
nonprofit
Chain Affiliation
Front Porch
9 facilities nationwide
Chain avg rating: 4.6/5 · Rank 5 of 9 (Best)
Ownership & Management
Owners
Front Porch Communities and Services
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit frontporch.net
Medicare data downloads
Original nursing home datasets
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