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Nursing Home Top Rated

Canterbury Woods

Strong Medicare quality ratings; families often praise exceptional dining and food quality. Still worth an in-person visit.

651 Sinex Avenue, Pacific Grove, CA 9395024 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 13 Google reviews

5
4
3
2
1
Canterbury Woods Nursing Home in Pacific Grove, CA — Street View
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What this means for your family

Canterbury Woods offers an exceptional dining experience and a deeply compassionate care team that treats residents like family. While the community is highly rated, you should verify the current cleanliness standards and observe the interactions in the dining hall to ensure the environment meets your expectations.

Google Reviews

Google Reviews

13 reviews on Google
Canterbury Woods is highly regarded for its exceptional dining services and a warm, family-like community atmosphere. While many long-term residents and families praise the compassionate care and beautiful grounds, there are specific concerns regarding cleanliness and interpersonal friction within the dining staff.

Quality Themes

Tap a score for details
Food9.0Staff9.0Clean3.0ActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Exceptional dining and food quality
  • Compassionate and caring nursing staff
  • Beautiful, well-maintained gardens and grounds
  • Welcoming and friendly community atmosphere

Concerns

  • Interpersonal rudeness in the dining area
  • Issues with cleanliness and management

Rating Trends

Tap a year to see what changed

2344.0'17(1)4.32.0'19(3)5.05.0'21(3)3.75.0'24(6)5.0'25(3)

Distribution · 33 analyzed

5
25
4
1
3
0
2
4
1
3

How They Respond to Reviews

85%response rate
Generic

The owner uses highly repetitive, templated responses that vary only slightly depending on the star rating. Most responses are cookie-cutter expressions of gratitude that do not engage with the specific details of the reviewer's comments.

Questions for Your Tour

  • 1It is wonderful to see how much the management engages with the community through their responses; how does that open line of communication extend to families regarding daily care updates?
  • 2The gardens and grounds look absolutely beautiful; are there specific outdoor activities or scheduled times where residents are encouraged to enjoy the gardens?
  • 3We have heard such lovely things about the dining experience and the quality of the food here; could you tell us more about the daily meal service and how much variety is offered?
  • 4With such a high staffing rating, how do you ensure that the nursing team maintains that level of personalized attention during busy shift changes?
  • 5What is the protocol for handling medical emergencies or urgent health changes during the overnight hours?
  • 6We want to ensure the environment stays as pristine as the grounds; what are your current processes for maintaining cleanliness and upkeep within the resident rooms and common areas?

Personalized based on this facility's data


Key Review Excerpts

The Canterbury Woods staff is amazing. They bend over backwards to make living here a pleasant experience.

Long-term resident · 2024★★★★★

I requested that she be sent to Canterbury. I worked at Canterbury in my youth, and remembered working with an exceptional and caring staff. Therefore, I knew that my mom would be well taken care of, and that she was.

Rehab patient's family · 2023★★★★★

The staff from administrator, Elvyra, to housekeeping were wonderful. They gave Mom care, love, dignity, safety, and a sense of community.

Deceased resident's family · 2021★★★★★
Source: 13 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.98hrs
OK
Registered nurses for medical care
Total Nursing
4.56hrs
OK
All nurses + aides combined
Staff Turnover
26%
Lower is better (< 30% = good)
RN Turnover
60%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 10 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
CA
7.0%
Monterey
6.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility18.4%
Mixed vs Avgs
Here
18.4%
US
19.4%
CA
10.7%
Monterey
13.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Monterey
94.1%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
3.2%
CA
1.6%
Monterey
3.7%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility2.5%
Better than Avg
Here
2.5%
US
4.9%
CA
4.5%
Monterey
4.0%
🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CA
1.2%
Monterey
1.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.8%
Better than Avg
Here
97.8%
US
79.7%
CA
93.2%
Monterey
92.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.6%
Better than Avg
Here
98.6%
US
81.8%
CA
94.2%
Monterey
88.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CA
1.5%
Monterey
0.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
Near state avg (15.4)
4 complaint-triggered

Canterbury Woods shows concerning recurring problems with fire safety and food service issues across multiple inspections, including families filing two recent complaints about fire alarm deficiencies. The facility has struggled consistently with fire safety equipment, smoke detection systems, dietary standards, medication management, and infection control. While all violations appear corrected according to the provider, the pattern of repeated deficiencies in critical safety areas warrants careful consideration during any visit.

Mar 24, 2026Complaint
1
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Feb 12, 2026Complaint
1
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Nov 24, 2025Complaint
2
0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0346Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

Sep 13, 2024Routine
14
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0813Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0847Potential for harm · IsolatedCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 21, 2023Routine
24
0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0347Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0006Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

Feb 11, 2020Routine
7
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Canterbury Woods

Organization Type

nonprofit

Chain Affiliation

Chain Name

Front Porch

Chain Size

9 facilities nationwide

Chain avg rating: 4.6/5 · Rank 5 of 9 (Best)

Ownership & Management

Owners

Front Porch Communities and Services

Owner · Organization

100%

Key personnel

Duranteau, NancyOfficer / DirectorForte, VincentOfficer / DirectorHandy, JoanneOfficer / DirectorJacobs, LauraOfficer / DirectorKroeker, KevinOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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