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Assisted Living

Pacific Gardens

Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.

2384 Pacific Dr, Santa Clara, CA 95051104 bedsLicensed & Active
Google rating
4.6/5

based on 21 Google reviews

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Pacific Gardens Assisted Living in Santa Clara, CA — Street View
Street View

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What this means for your family

Pacific Gardens is an excellent choice for families seeking a vibrant, activity-filled environment with highly communicative management. While the staff is overwhelmingly praised for their kindness, you should verify the facility's protocols for responding to falls and emergencies during your tour to address the concerns raised by one visitor.

Google Reviews

Google Reviews

21 reviews on Google
Pacific Gardens is highly regarded by families for its compassionate staff and vibrant community atmosphere, particularly for those needing memory care. Reviewers frequently praise the attentive nursing, engaging daily activities, and the way the facility maintains resident dignity. However, one serious allegation of caregiver neglect was reported, though the facility's management disputed the reviewer's identity.

Quality Themes

Tap a score for details
Food5.0Staff9.0Clean5.0Activities10.0MedsN/AMemory9.0Comms9.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Engaging daily activities and outings
  • Warm, home-like community atmosphere
  • Strong communication from management
  • Clean and well-maintained environment

Concerns

  • Allegation of caregiver neglect/unresponsiveness to falls

Rating Trends

Tap a year to see what changed

234'16(1)'19(1)'21(6)'23(3)'25(1)'26(1)

Distribution · 22 analyzed

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How They Respond to Reviews

10%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard such wonderful things about the warm, home-like atmosphere here; how do you foster that sense of community among the 104 residents?
  • 2Since the staff is known for being so attentive, what is the specific process for ensuring a resident's needs are met immediately if they have a fall or a sudden change in health?
  • 3Could you tell us more about the daily activities and outings available? We'd love to know how residents stay engaged with the local community.
  • 4We noticed management is very active in communicating with families; how often can we expect updates regarding our loved one's well-being?
  • 5How does the nursing team coordinate care to ensure that every resident receives that compassionate, personalized attention the facility is known for?
  • 6What steps are in place to ensure the environment remains as clean and well-maintained as it appears during our visit?

Personalized based on this facility's data


Key Review Excerpts

The staff is wonderful, the accommodations are lovely, and I very much appreciate the way the staff cares for both the physical needs and also the dignity of the people in their care.

Memory care family member · 2025★★★★★

Any health situation got updated from nurse rotation right away. He was monitored closely. On top he has a so happy! He actively attends all activities he could, made several friends, set his daily routine and never was bored.

Friend of resident · 2024★★★★★

The staff at PG became her eyes. They encouraged her to participate in activities, meet new friends, and stay connected to the world. They truly cared about her.

Family member of resident · 2021★★★★★
Source: 21 Google reviews

State Inspection History

State Inspections

Source: CA Community Care Licensing Division

17total
2 Type B— non-compliance
Clean record— no deficiencies found
Jun 9, 2026Other
Clean

FACILITY EVALUATION REPORT

Apr 3, 2026Other
Clean

FACILITY EVALUATION REPORT

Mar 27, 2026Other
Clean

FACILITY EVALUATION REPORT

Feb 4, 2026Complaint
Clean

COMPLAINT INVESTIGATION REPORT

Aug 26, 2025Inspection
Clean

The facility underwent an unannounced Required 1 Year visit on August 26, 2025. The inspection covered facility tours, record reviews, and medication checks. No deficiencies were cited at this time, indicating compliance with current standards.

Jul 18, 2025Complaint
Clean

COMPLAINT INVESTIGATION REPORT

Apr 4, 2025Other
Clean

The inspection was a Case Management - Incident visit following an incident report regarding a potential medication error. The analyst reviewed staff interviews and facility records concerning the incident. No specific deficiencies were cited in the provided report text.

Jan 27, 2025Other
Clean

This was a Case Management visit conducted to follow up on an Incident Report and subsequent Death Report for a resident. The investigator met with the Administrator and reviewed documentation, determining that the case management requires further investigation.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Community Home Partners LLC

Administrator

ZAHODNE, MATTHEW

Source: State licensing data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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