Assisted Living

Pacific Gardens

Name: Public quality & inspection record for Pacific Gardens
Creator: EveryPlace
License: https://everyplace.care/research-policy

Public Google reviewers rate this highly and often mention compassionate and attentive nursing staff. Schedule a visit to confirm the fit.

2384 Pacific Dr, Santa Clara, CA 95051|Reported capacity: 104|Licensed & active

Google rating

4.6/5

based on 22 Google reviews

(408) 985-5252 Directions Website

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What this means for your family

Public Google reviewers rate Pacific Gardens highly. Reviewers highlight: compassionate and attentive nursing staff, engaging daily activities and outings. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

23 public Google reviews available

Pacific Gardens is highly regarded by families for its compassionate staff and vibrant community atmosphere, particularly for those needing memory care. Reviewers frequently praise the attentive nursing, engaging daily activities, and the way the facility maintains resident dignity. However, one serious allegation of caregiver neglect was reported, though the facility's management disputed the reviewer's identity.

Quality Themes

Tap a score for details

Strengths

Compassionate and attentive nursing staff
Engaging daily activities and outings
Warm, home-like community atmosphere
Strong communication from management
Clean and well-maintained environment

Concerns

Allegation of caregiver neglect/unresponsiveness to falls

Rating Trends

Tap a year to see what changed

Distribution · 23 analyzed

How They Respond to Reviews

9%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1We've heard such wonderful things about the warm, home-like atmosphere here; how do you foster that sense of community among the 104 residents?
2Since the staff is known for being so attentive, what is the specific process for ensuring a resident's needs are met immediately if they have a fall or a sudden change in health?
3Could you tell us more about the daily activities and outings available? We'd love to know how residents stay engaged with the local community.
4We noticed management is very active in communicating with families; how often can we expect updates regarding our loved one's well-being?
5How does the nursing team coordinate care to ensure that every resident receives that compassionate, personalized attention the facility is known for?
6What steps are in place to ensure the environment remains as clean and well-maintained as it appears during our visit?

Personalized based on this facility's data

Source: 23 Google reviews in the current analysis set

State Inspection History

State Inspections

Source: CA Community Care Licensing Division

15total

2 Type B— non-compliance

Jun 9, 2026OtherNo deficiencies reported

None

FACILITY EVALUATION REPORT

Apr 3, 2026OtherNo deficiencies reported

None

FACILITY EVALUATION REPORT

Mar 27, 2026OtherNo deficiencies reported

None

FACILITY EVALUATION REPORT

Feb 4, 2026ComplaintNo deficiencies reported

None

COMPLAINT INVESTIGATION REPORT

Aug 26, 2025InspectionNo deficiencies reported

None

The facility underwent an unannounced Required 1 Year visit on August 26, 2025. The inspection covered facility tours, record reviews, and medication checks. No deficiencies were cited at this time, indicating compliance with current standards.

Jul 18, 2025ComplaintNo deficiencies reported

None

COMPLAINT INVESTIGATION REPORT

Apr 4, 2025OtherNo deficiencies reported

None

The inspection was a Case Management - Incident visit following an incident report regarding a potential medication error. The analyst reviewed staff interviews and facility records concerning the incident. No specific deficiencies were cited in the provided report text.

Jan 27, 2025OtherNo deficiencies reported

None

This was a Case Management visit conducted to follow up on an Incident Report and subsequent Death Report for a resident. The investigator met with the Administrator and reviewed documentation, determining that the case management requires further investigation.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Community Home Partners LLC

Administrator

ZAHODNE, MATTHEW

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(408) 985-5252

pacificgardens.org

2384 Pacific Dr

Santa Clara, CA 95051

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

22 reviews from families & visitors

Official Website

Visit pacificgardens.org

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.