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Assisted Living

Ovenell Home Alf INC

Families consistently rate this highly — reviewers highlight kind and friendly resident community. Schedule a visit to confirm the fit.

625 E Washington Ave, Burlington, WA 9823326 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.2/5

based on 5 Google reviews

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Ovenell Home Alf INC Assisted Living in Burlington, WA — Street View
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What this means for your family

While early reviews suggested a warm, home-like environment, the most recent feedback from 2024 contains serious allegations regarding hygiene, lack of professional medical staff, and poor food quality. Families should conduct an unannounced visit to inspect the cleanliness of the rooms and verify the credentials of the staff currently on duty.

Google Reviews

Google Reviews

5 reviews on Google
Ovenell Home ALF Inc presents a stark contrast in experiences, with older reviews praising a home-like atmosphere and kind staff. However, recent feedback from 2024 raises serious concerns regarding poor food quality, hygiene issues, inadequate staffing, and a lack of professional medical oversight.

Quality Themes

Tap a score for details
Food1.0Staff5.0Clean1.0Activities1.0Meds1.0MemoryN/ACommsN/AValueN/A

Strengths

  • Kind and friendly resident community
  • Initial home-like environment
  • Historically positive staff interactions

Concerns

  • Unpleasant odors and poor facility cleanliness (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02020(1)5.02022(1)2.32024(3)5.02026(1)

Distribution · 6 analyzed

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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed the home has a very warm, tight-knit community feel; what are some of the favorite ways residents spend their time together during the day?
  • 2Could you walk me through your current cleaning schedule and how you ensure the common areas and resident rooms remain fresh and well-maintained?
  • 3We want to make sure our loved one enjoys their meals; could you tell us about the dining experience and how you handle individual dietary preferences or menu variety?
  • 4How does your team manage and track daily medications to ensure accuracy and safety for every resident?
  • 5Since this is a smaller home with 26 residents, how do you handle medical emergencies or urgent health needs during the overnight hours?
  • 6What kind of social activities or events do you have planned for the coming month to keep residents engaged and active?

Personalized based on this facility's data


Key Review Excerpts

This is not just a assisted living facility but a home.

Visitor/Community member · 2020★★★★★

Food is awful!!! Rooms smell bad. No nurse on staff. Caregivers with no training give out meds and cook.

Former resident · 2024☆☆☆☆

Great staff, nice place!

Visitor/Community member · 2024★★★★★
Source: 5 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

8total
36deficiencies
Jun 17, 2025Fire

Next inspection scheduled on or after: 7/17/2025

ListingIFC 0603.5.1, 2021

Room 11 had unfused power strip in use.

Extinguishers Weighing More Than 40 PoundsIFC 906.9.2 2021

Class K extinguisher in kitchen was not attached to wall.

Fire Drills

Facility failed to provide documentation for fire drills for the last 2 quarters of 2024.

Open electrical terminationsIFC 603.2.2, 2021

Room 11 missing outlet cover.

Extinguishers Weighing 40 Pounds or LessIFC 906.9.1 2021

Fire extinguisher in back room near exit is installed at improper height.

ObstructionsIFC 1032.3 2021

Room 6 emergency exit was obstructed by bed.

Appliance Connection to Building PipingIFC 606.4 2021

Gas fired stove was not attached to wall.

Inspection, Testing and MaintenanceIFC 907.8 2021

Fire alarm panel was in trouble status.

Testing and MaintenanceIFC 903.5 2021

Kitchen sprinkler head had large amount of grease; spare sprinkler head box contained all used heads.

Power TestIFC 1031.10.2 2021

Facility failed to provide documentation that a 90 minute annual test had been performed on emergency lighting.

May 23, 2025Inspection

A separate document (cover letter) indicates that as of 07/16/2025, the deficiencies from Compliance Determination 59066 were corrected.; The document also notes a failure to conduct 14-day assessments for Residents 3 and 6, though a specific WAC code for the 14-day requirement isn't explicitly defined as a separate header violation in the provided text.

Background checks Employment Nondisqualifying information.WAC 388-78A-24701

Facility failed to complete a character, competence and suitability (CCS) review for 1 staff with reported criminal information.

Full assessment topics.WAC 388-78A-2090

Facility failed to complete a full assessment for 2 of 2 newly admitted residents within 14 days of admission.

Resident rights Notice Policy on accepting medicaidWAC 388-78A-2665

Facility failed to provide a written disclosure of their Medicaid policy to 5 of 5 residents.

Background checks Who is required to have.WAC 388-78A-2462

Facility failed to complete Washington state background check for 1 staff and national fingerprint checks for 2 staff.

Training and home care aide certification requirements.WAC 388-78A-2474

Deficiencies in staff completion of Orientation, Basic training, Mental Health specialty training, hands-on CPR/First Aid training, continuing education, and HCA certification.

Signing negotiated service agreementWAC 388-78A-2150

Facility failed to obtain annual resident signatures on Negotiated Service Agreements for 3 of 5 residents (Residents 2, 4, and 5).

Tuberculosis Testing Required.WAC 388-78A-2480

Facility failed to ensure 3 of 5 staff were screened for tuberculosis within three days of hire.

On-going assessmentsWAC 388-78A-2100

Facility failed to complete full annual assessments for 3 of 4 residents (Residents 2, 4, and 5).

Food sanitationWAC 388-78A-2305

Facility failed to ensure proper hand hygiene/glove use during food prep and failed to ensure staff had current food worker cards.

Background checksWAC 388-78A-2466

Facility failed to ensure 1 of 7 staff had a current Washington state name and date of birth background check.

Tuberculosis Two step skin testing.WAC 388-78A-2484

Facility failed to ensure 2 of 5 staff completed a two-step TB skin test.

Negotiated service agreement contentsWAC 388-78A-2140

Facility failed to include interventions for specific behaviors and preferences for activities in service agreements for 5 of 5 residents.

Preadmission assessmentWAC 388-78A-2060

Facility failed to complete preadmission assessments for 2 of 2 newly admitted residents (Residents 3 and 6).

May 23, 2025Enforcement
$700.00Report

Civil fine of $700.00 imposed.

Training and home care aide certification requirementsWAC 388-78A-2474

Facility failed to ensure staff completed required orientation, safety, basic, mental health specialty, OSHA-approved CPR/First Aid training, annual continuing education, and Home Care Aide certification.

Feb 15, 2024Investigation

Includes follow-up documentation dated 04/18/2024 indicating that deficiencies were corrected and the facility meets licensing requirements.

Resident rightsWAC 388-78A-2660Corrected Mar 31, 2024

The facility failed to provide 30 days notice or a safe discharge plan for a resident, resulting in the resident becoming homeless.

Jul 27, 2023Investigation

Includes a cover letter indicating that a follow-up inspection on 11/02/2023 found these deficiencies corrected.

Food and nutrition servicesWAC 388-78A-2300Corrected Jul 27, 2023

Facility failed to maintain menus for 6 months, served the same meals in a 2-week cycle, and did not have a Registered Dietitian approve menus, placing residents at risk for nutritional issues.

Jun 20, 2023Fire

The inspection conducted on 06/12/2023 initially showed deficiencies; however, the inspection on 06/20/2023 confirms all violations have been corrected and the facility is now approved.

Testing and MaintenanceIFC 903.5 2009, 2012, 2015, 2018

Facility failed to provide documentation for annual and quarterly sprinkler system inspections.

Multiplug AdaptersIFC 604.4 2018

Multi-plug adapter without overcurrent protection was in use in the kitchen.

Fire Drills

Missing documentation for 12 months of drills; drills are being simulated rather than performed properly; participation lists do not include all staff on duty.

Inspection, Testing and MaintenanceIFC 907.8 2018

Facility failed to provide documentation for the annual fire alarm system testing.

Power TestIFC 1031.10.2 2018

Facility failed to provide documentation for the annual 90-minute power test for emergency lights.

Apr 21, 2023Investigation

A follow-up inspection on 07/12/2023 determined that these deficiencies were corrected.

InvestigationsWAC 388-78A-2371Corrected Jun 30, 2023

Facility failed to document and thoroughly investigate a missing resident, including details of the occurrence, how abuse/neglect was ruled out, and preventative interventions.

Reporting abuse and neglectWAC 388-78A-2630Corrected Jun 30, 2023

Facility failed to report to Law Enforcement and the Department when a resident went missing overnight.

Mar 29, 2023Investigation

A follow-up inspection on 07/12/2023 found these specific deficiencies were corrected.

mediumWAC 388-78A-2320Corrected Mar 29, 2023

Facility staff administered eye drops and insulin injections to a resident without proper training or nurse delegation.

criticalWAC 388-78A-2120Corrected Mar 29, 2023

Facility failed to perform daily wound observations for 21 days for a resident with open wounds, resulting in the amputation of both big toes.

lowWAC 388-78A-2420Corrected Mar 29, 2023

Facility failed to maintain an inactive record for a resident, resulting in a lack of wound care progress notes.

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References & Resources

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