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Nursing HomeMedicaid

Osborn Health and Rehabilitation

Limited public data on Osborn Health and Rehabilitation. Call, tour, and ask to meet current residents' families — your own impression matters most.

3333 North Civic Center Plaza, Security Acres · Scottsdale, AZ 85251Licensed & Active
Google rating
3.4/5

based on 248 Google reviews

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What this means for your family

This facility offers highly regarded physical and occupational therapy services that can be excellent for post-surgical recovery. However, families must be extremely vigilant regarding daily hygiene care and medication schedules, as multiple reviewers have reported significant delays in staff response and lapses in basic patient care.

Google Reviews

Google Reviews

248 reviews analyzed
Families considering Osborn Health and Rehabilitation will find a deeply polarized environment. While many reviewers praise the compassionate physical and occupational therapy teams and specific nursing staff, there are frequent and severe allegations regarding neglect, delayed response times to call lights, and inadequate hygiene care. Critical concerns regarding medication errors and wound care management are also present in several highly negative reviews.

Quality Themes

Tap a score for details
Food2.0Staff4.0Clean2.0ActivitiesN/AMeds1.0MemoryN/AComms3.0ValueN/A

Strengths

  • Compassionate physical and occupational therapy teams
  • Attentive and kind individual nursing staff
  • Professional wound care for specific recovery cases
  • Friendly and welcoming reception/administrative staff

Concerns

  • Slow response times to call lights and assistance requests (mentioned by 5 reviewers)
  • Inadequate hygiene care and patient neglect (mentioned by 4 reviewers)
  • Medication administration errors or delays (mentioned by 2 reviewers)
  • Poor food quality and limited meal variety (mentioned by 3 reviewers)
  • Issues with facility cleanliness and maintenance (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.32025(13)2.82026(17)

Distribution

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13

How They Respond to Reviews

80%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's wonderful to see how much the administration engages with the community through their responses; how do you typically communicate important updates or changes to the families here?
  • 2We've heard great things about the physical and occupational therapy teams; could you tell us more about how they integrate rehabilitation into a resident's daily routine?
  • 3What specific protocols do you have in place to ensure medication is administered accurately and on a strict schedule?
  • 4How does the nursing staff manage call lights during the night shift to ensure residents receive timely assistance when they need it?
  • 5Could you describe the daily meal schedule and how you work to provide a variety of nutritious options for the residents?
  • 6What are your standard procedures for maintaining cleanliness in the resident rooms and common areas throughout the day?

Personalized based on this facility's data


Key Review Excerpts

The staff for OT and PT were awesome. I would definitely recommend this facility to family and friends.

Rehab patient · 2026★★★★★

The nurses were very attentive to my needs and on top of my care.

Rehab patient · 2026☆☆☆☆

The place is clean, all the nurses are so respectful and professional, my mom was healing well, I highly recommend Osborn Health for a wound care recovery

Long-term resident's family · 2026★★★★★
Source: 248 Google reviews

Inspection History

State Inspection History

State Inspections

Source: AZ State Licensing Agency

10total
13deficiencies
Dec 9, 2025Other
NFPA 101 FederalCorrected Feb 3, 2026

Based on observation and interview with staff, it was determined that the facility failed to provide a safe means of egress out of the emergency exit doors. Failure to provide a clear and unimpeded means of egress could cause harm to the patients and staff in a fire emergency.Â

NFPA 101 FederalCorrected Feb 3, 2026

Based on observation, the facility failed to maintain several doors in the building. Failing to maintain doors in the facility could allow heat and/or smoke to transfer, which will cause harm to the patients and/or staff.

NFPA 101 FederalCorrected Feb 3, 2026

Based on observation, the facility failed to maintain several doors in the building. Failing to maintain doors in the facility could allow heat and/or smoke to transfer, which will cause harm to the patients and/or staff.

Jun 25, 2025Complaint
CleanReport

Investigation of intakes #AZ00244938, SF00134129, AZ00224937, and SF00134130 was conducted on June 25, 2025 through June 25, 2025. No deficiencies were cited.

Mar 27, 2025Complaint
CleanReport

The complaint survey was conducted on March 27, 2025 through March 28, 2025 of the following complaint #'s 00122833, 00122835, 00122836, AZ00223236, AZ00221956, AZ00221995, AZ00222085, AZ00222481, AZ00219777 and AZ00218920. There were no deficiencies cited.

Oct 7, 2024Complaint

The recertification survey was conducted October 7, 2024 to October 10, 2024, in conjuction with the investigation of complaint numbers AZ00196895; AZ00195125; AZ00198429; AZ00198539; AZ00198754; AZ00198684; AZ00198753; AZ00198798; AZ00198880; AZ00199602; AZ00200271; AZ00200368; AZ00200442; AZ00200889; AZ00204386; AZ00204854; AZ00205971; AZ00206770; AZ00208818; AZ00217047; and AZ00217222. The following deficiencies were cited:

An administrator shall ensure that:R9-10-410.B.3.a.Corrected Nov 24, 2024

Based on clinical record reviews, facility documentation, staff interviews, and policy review, the Administrator failed to ensure that three residents (resident #272, #273, #369) were provided nursing services to assist in maintaining their highest practicable well-being. In regards to resident #272, findings include: Resident #272 was initially admitted on December 16, 2022 with diagnosis of Hypertension, Diabetes Mellitus, Cerebrovascular Accident (CVA), Transient Ischemic Attack (TIA), or Stroke, Hemiplegia or Hemiparesis, Schizophrenia. Resident #272 was discharged on December 30, 2023. A review of a quarterly Medicare Minimum Data Set (MDS) assessment dated April 16, 2024, revealed a Brief Interview for Mental Status (BIMS) score of 15 out of 15, which indicated intact cognition. A review of a progress note created on June 27, 2024 @ 2PM revealed Resident #272's involvement in the incident, indicating that the incident occurred. A review of the intake information for AZ00198684 revealed that the Facility Reported Incident (FRI) was submitted on June 27, 2024 at 3:36PM. This review revealed that Resident # 272 and Resident #273 exchanged verbal profanities to each other, indicating resident #272's involvement in the incident. A review of a progress note titled 'Change of Condition' created on June 28, 2023 at 1:04PM revealed that Resident #272 underwent daily monitoring for the next 30 days, following the verbal altercation, indicating that the incident occurred. An interview was conducted on October 9, 2024 at 1:21PM with the Director of Nursing (DON/Staff # 66), who stated the expectations and their understanding of the facilities abuse policy. Staff #66 identified abuse as, "any form of physical, emotional, verbal, sexual, misappropriation, seclusion and neglect.". Staff #66 then stated that the process of reporting and investigating allegations is to report to the Department of Health Services within 2 hours of notification, then they have 5 days to provide the investigation results back to the Department of Health Services, Staff #66 also reported that additional parties of notification include Adult Protective Services, law enforcement, the provider, and any families/Power of Attorney's. Staff #66 stated that the impact of abuse on the residents could include, "the overall psychosocial wellbeing of the resident". Staff #66 then stated that in regards to the incident that took place on July 27, 2023 between Resident #272 and Resident #273, that she could not re-call the incident and would need to review the full investigation notes provided by their predecessor. Staff #66 reported their conclusion of the full investigation notes, and stated that their immediate response was to separate the two residents, to put into effect 'Change of Condition' monitoring, and, to complete medication assessments and psychiatric evaluations for both Resident # 272 and Resident #273. Staff #66 reported that Resident # 272 and Resident #259 refused a room c

An administrator shall ensure that a care plan for a resident:R9-10-414.B.3.b.Corrected Nov 24, 2024

Based on observations, interviews, facility documentation, and review of facility policy, the facility failed to ensure appropriate treatment and services for activities of daily living were provided, according to residents' preferences and to meet residents' needs, for Residents #320 and #322. -Regarding Resident #320: Resident #320 was admitted into the facility on October 01, 2024, with diagnoses that included pigmentary retinal dystrophy, sepsis, urinary tract infection, pneumonia, and adult failure to thrive. Review of Resident #320's care plan dated October 01, 2024 revealed that the resident had a focus for an activities of daily living (ADL) self-care performance deficit, with an intervention in place for "1:1 assistance with meals: Resident is blind". A review of the resident's physician's orders revealed an order in place dated October 01, 2024, for "1:1 Assistance with meals; Resident is blind." Review of the Speech Therapy Evaluation and Plan of Treatment dated October 02, 2024 revealed that the "resident is legally blind" and that the resident requires supervision/ assistance 50-75% of the time at meal time due to swallowing safety. A review of the Brief Interview for Mental Status (BIMS) assessment that was completed on October 02, 2024, revealed Resident #320 had a score of 14, indicating intact cognition. Upon review of the progress notes, a Social Services Summary note dated October 04, 2024, revealed that Resident #320 eats meals with 1:1 staff assist in her room. A Weekly Clinical Interdisciplinary Team (IDT) Review note dated October 08, 2024, revealed nursing to provide assist with meals. A follow-up review of the resident's care plan revealed that the care plan had been adjusted. Under the focus of ADLs, the resident still had the intervention in place for "1:1 assistance with meals: Resident is blind". However, under the focus of "4.2% significant weight loss x 5 days", the resident had a new intervention dated October 09, 2024, that "Patient & family would like to encourage resident to eat independently prior to assist". Review of the resident's clinical record revealed there was no evidence of documentation in the progress notes prior to October 10, 2024, regarding updates to Resident #320's status of 1:1 assistance during mealtimes. A Therapy progress note dated October 10, 2024, revealed that "Patient status changed from 1:1 assist to set up for meal times. Patient is able to independently manage meals after set up. Husband prefers to feed wife when he is present mainly at lunch time as this is his daily routine in the home. Patient manages her daily routine with verbal cues". An observation was conducted on October 08, 2024 at 7:56 AM, of Resident #320 in her room. There was no signage outside the room or inside the room indicating that the resident was blind. An interview was conducted at this same time with the resident, who stated that "I don't have central vision, I'm not able to read" and "I can't see anything on

When medication is stored at a nursing care institution, an administrator shall ensure that:R9-10-421.D.2.Corrected Nov 24, 2024

Based on observation, staff interviews, review of the manufacturer instructions and policy review, the facility failed to ensure that one medication in a medication cart was labeled, with an open date. Findings include: An observation of the medication administration was conducted with a Registered Nurse (RN/Staff #147) on October 9, 2024 at 4:23PM. Staff #147 was observed administering a Tuberculin PPD Step 2, which was not marked with an open date. An interview was conducted on October 9, 2024 at 4:30PM with staff #147, who stated that the Tuberculin PDD should have been dated when it was opened, and that this particular medication will have an expiration date of 28 days from opening. A review of the Center of Disease Control guidelines pertaining to 'Mantoux tuberculin skin test,' revealed the expectations to review vial labels to make sure that the vial contains the tuberculin that you wish to choose, and that the label should indicate the expiration date. Revealing that if a vial has been open more than 30 days, or the if the expiration date has passed, then the vial should be thrown away and a new vial should be used. With the expectation that the new vial is expected to reflect the open date and as well as the initials of the individual who opened the vial.

Oct 7, 2024Other

42 CFR 482.41 Nursing Home The facility must meet the applicable provisions of the 2012 Edition of the Life Safety Code of the National Fire Protection Association This is a recertification survey for Medicare under LSC 2012, Chapter 19, Existing Health Care Occupancies The entire facility was surveyed on October 16, 2024. The facility meets the standards, based on acceptance of a plan of correction.

NFPA 101Corrected Jan 14, 2025

Based on observation and interviews, the facility failed to provide automatic sprinkler protection for the roof overhang at the southwest corner of the facility. This overhang is over four feet in width. Failing to provide automatic sprinklers to all areas of the facility could cause harm to residents and/or staff in time of a fire. NFPA 101 Life Safety Code, 2012, Chapter 19, Section 19.3.5.3 Where required by 19.1.6, buildings containing hospitals or limited care facilities shall be protected throughout by an approved, supervised automatic sprinkler system in accordance with Section 9.7, unless otherwise permitted by 19.3.5.5.." Chapter 9, Section 9.7.1.1, " Each automatic sprinkler system required by another section of this Code shall be installed in accordance with NFPA 13 Standard for the Installation of Sprinkler Systems." NFPA 13, 2010 Edition. Chapter 8, Section 8.6.6.1 "The clearance between the deflector and the top of storage shall be 18 in. or greater." (1.) NFPA 13, Standard for the Installation of Sprinkler Systems" NFPA 13, Section 8.15.7 Exterior roofs, Canopies, Porte-Cochers, Balconies, Decks or Similar Projections. Section 8.15.7.1 Unless the requirements of 8.15.7.2,8.15.7.3 , or 8.15.7.4 are met sprinklers shall be installed under exterior roofs, canopies,Porte-cocheres, balconies decks, or similar projections exceeding 4 ft in width. Findings include: Observations made while on tour on October 16, 2024, revealed that the roof overhang at the southwest corner of the building was not sprinklered. The overhang was greater than four feet in width and appeared to be constructed of combustible (wood) materials. Management staff acknowledged during the facility tour and exit conference on October 16, 2024, that the roof overhang at the southwest corner of the building was not sprinklered.

Sep 4, 2024Complaint
CleanReport

An onsite complaint survey was conducted on September 4, 2024 for the investigation of intake # AZ00215175. There were no deficiencies cited.

Jul 15, 2024Complaint
CleanReport

The investigtion of complaint AZ00212581 was conducted on 07/15/2024. There were no deficiencies cited.

Mar 24, 2024Complaint
CleanReport

This complaint survey was conducted on March 24, 2024, for the investigation of AZ00207771, and AZ00208022. There were no deficiencies cited.

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