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Nursing HomeMedicaid

Haven of Scottsdale

Limited public data on Haven of Scottsdale. Call, tour, and ask to meet current residents' families — your own impression matters most.

3293 North Drinkwater Boulevard, Downtown Scottsdale · Scottsdale, AZ 85251Licensed & Active
Google rating
3.9/5

based on 206 Google reviews

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What this means for your family

This facility offers an exceptional activities program and highly compassionate nursing staff that many families find comforting. However, you should closely monitor staffing ratios and verify medication protocols, as recent reviews have raised serious alarms regarding understaffing and medication errors.

Google Reviews

Google Reviews

206 reviews analyzed
Families frequently praise the facility for its compassionate nursing staff and an exceptional activities program led by Cristina. However, there are significant concerns regarding administrative responsiveness in admissions and critical reports of understaffing and medication management errors.

Quality Themes

Tap a score for details
Food10.0Staff9.0Clean5.0Activities10.0Meds1.0MemoryN/AComms4.0ValueN/A

Strengths

  • Compassionate and caring nursing staff
  • Engaging and well-planned activities program
  • Professional and helpful admissions team
  • Clean and well-maintained facility

Concerns

  • Short staffing and slow response times (mentioned by 2 reviewers)
  • Administrative unresponsiveness during admissions (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02025(24)2.52026(6)

Distribution

5
26
4
0
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0
2
1
1
3
11 reviews posted between Dec 23, 2025Dec 24, 2025 · 11 were 5-star

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's wonderful to see how much the management engages with the community through their reviews; how does that same level of responsiveness translate to communication with families once a resident has moved in?
  • 2We've heard great things about your activities program; could you tell us more about how you plan events to keep residents socially engaged?
  • 3What specific protocols do you have in place to ensure medication is administered accurately and on schedule every day?
  • 4In the event of a medical emergency during the night, what is the immediate process for notifying the family and providing care?
  • 5How does the nursing team manage their workflow to ensure that resident needs are met promptly, even during busier shifts?
  • 6We are looking for a very clean and well-maintained environment for our loved one; how often are the resident rooms and common areas deep-cleaned?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff here are very friendly and kind.

Long-term resident's family · 2025☆☆☆☆

Star in Admissions is amazing. She made what could have been an overwhelming process feel manageable and supportive.

New resident's family · 2025★★★★★

We took his medication with him and they did not give him his meds, he came home with the same amount that he went with.

Short-term resident's family · 2026☆☆☆☆
Source: 206 Google reviews

Inspection History

State Inspection History

State Inspections

Source: AZ State Licensing Agency

24total
24deficiencies
Dec 11, 2025Other
CleanReport

No deficiencies found during this inspection.

Jul 3, 2025Complaint
CleanReport

The investigation of complaints 00134475, AZ00198644, AZ00198694 and AZ00198073 was completed on July 7, 2023. There were no deficiencies cited.

Jun 5, 2025Complaint
CleanReport

The onsite complaint survey was conducted on 6/5/2025 and investigated complaints # AZ0024664, SF00132090, and SF00131945. There were no deficiencies noted.

Apr 3, 2025Complaint
CleanReport

The investigation of complaints 00125108 and 00125217 was conducted on April 3, 2025 through April 4, 2025, there were no deficiencies cited.

Mar 10, 2025Complaint
CleanReport

An onsite complaint survey was conducted on March 10, 2025 for the investigation of intake # 00120624, 00116524. There were no deficiencies cited.

Feb 26, 2025Complaint
CleanReport

The complaint investigation was conducted on 2/26/2025 with the investigation of complaints: AZ00223570 and sf00116505. There were no deficiencies cited. The complaint investigation was conducted on 2/26/2025 with the investigation of complaints: AZ00223570 and sf00116505. There were no deficiencies cited.

Feb 18, 2025Complaint
CleanReport

An onsite complaint survey was conducted on February 18, 2025 for the investigation of intake # AZ00223016, AZ00198347, AZ00198319, AZ00198250. There were no deficiencies cited.

Jan 9, 2025Complaint
CleanReport

The complaint survey was conducted on January 09, 2025, with the investigation of intake #: AZ00221425 and AZ00221346. There were no deficiencies cited:

Contact

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References & Resources

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