Nursing HomeMedicaid Top Rated

Orchard Grove Health Campus

Strong Medicare quality ratings; families often praise engaging social events and family brunches. Still worth an in-person visit.

71150 Orchard Crossing Lane, Romeo, MI 48065|55 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.0/5

based on 53 Google reviews

(586) 336-0102 Directions Website

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What this means for your family

While Orchard Grove offers a vibrant environment for independent living with excellent social programming, the facility has shown a concerning trend in its skilled nursing and rehab care. Families should be extremely cautious and perform unannounced visits, specifically asking for documentation on staffing ratios and communication protocols for out-of-state family members.

Google Reviews

53 reviews on Google

“Orchard Grove Health Campus receives polarized feedback, with many families praising the independent living amenities, social events, and friendly staff. However, significant concerns exist regarding the quality of care in the skilled nursing and rehab sections, specifically involving understaffing, poor communication, and instances of neglect or medical mismanagement.”

Quality Themes

Tap a score for details

Strengths

Engaging social events and family brunches
Clean and well-maintained physical environment
Highly regarded independent living staff
Responsive and caring individual staff members

Concerns

Chronic understaffing leading to neglect (mentioned by 6 reviewers)
Poor communication and lack of responsiveness from management (mentioned by 4 reviewers)
Inadequate medical oversight and medication management (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 162 analyzed

116

⚡14 reviews posted between Feb 13, 2024 – Feb 15, 2024 · 14 were 5-star

⚡12 reviews posted between Mar 24, 2025 – Mar 25, 2025 · 12 were 5-star

⚡12 reviews posted between Mar 11, 2025 – Mar 11, 2025 · 12 were 5-star

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your facility hosts family brunches and social events; how can we stay involved in those activities once our loved one moves in?
2Given that staffing levels can fluctuate, what is your current process for ensuring that residents receive consistent attention and care throughout the day and night?
3We value clear communication; could you walk us through your typical process for updating families on a resident's daily status or any changes in their health?
4Since medication management is a high priority for our family, could you explain the specific oversight protocols you have in place to ensure accuracy and timely administration?
5I appreciate that your team is active in responding to feedback online; how do you use that family input to improve the day-to-day experience for residents?
6With your current health inspection results, what specific steps is the leadership team taking to address recent findings and ensure the highest standard of care moving forward?

Personalized based on this facility's data

Key Review Excerpts

“In less than 48 hours she fell (with an injury) AND developed a sacral bedsore. We brought her home immediately and had to forego the remainder of our much needed respite.”

Memory care family member · 2026★☆☆☆☆

“Beautiful place but can never speak to anyone about anything. Billing questions, staff, nothing. Everytime I call about something no one is available but someone will call back....which they never do.”

Long-term resident's family · 2025★★☆☆☆

“My dad recently stayed at Orchard Grove Rehabilitation Center, and I can't say enough positive things about the level of care he received from two standout team members, Erica and Brandon.”

Rehab patient · 2025★★★★★

Source: 53 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

1.03hrs

Registered nurses for medical care

Total Nursing

4.17hrs

All nurses + aides combined

Staff Turnover

39%

Lower is better (< 30% = good)

RN Turnover

31%

Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility38.3%

Worse than Avg

Here

38.3%

19.5%

Macomb

18.9%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility5.4%

Better than Avg

Here

5.4%

14.4%

11.2%

Macomb

11.0%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility7.3%

Better than Avg

Here

7.3%

15.3%

13.1%

Macomb

15.4%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility26.9%

Worse than Avg

Here

26.9%

19.4%

20.2%

Macomb

19.6%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

95.0%

Macomb

93.2%

⚖️

Residents who lost too much weight

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

5.3%

5.4%

Macomb

4.8%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility98.5%

Better than Avg

Here

98.5%

79.8%

79.5%

Macomb

77.0%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility98.9%

Better than Avg

Here

98.9%

81.8%

83.0%

Macomb

79.9%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.4%

Better than Avg

Here

0.4%

1.6%

1.2%

Macomb

1.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies

Well below state avg (9.8)

2 complaint-triggered

Families have filed complaint reports leading to deficiencies at this facility, most recently regarding accident hazards and resident dignity. The main recurring issues involve safety supervision, infection control, and building safety systems like fire equipment and electrical wiring. All deficiencies have correction dates from the provider, though accident prevention problems appeared in both 2023 and 2025, suggesting potential ongoing challenges in this area.

Aug 20, 2025Complaint1 finding

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

May 6, 2025Routine1 finding

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

May 6, 2025Complaint1 finding

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Apr 4, 2024Routine2 findings

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

Mar 22, 2023Routine6 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Orchard Grove Health Campus

Organization Type

for profit

Chain Affiliation

Chain Name

Trilogy Health Services

Chain Size

124 facilities nationwide

Chain avg rating: 4.0/5 · Rank 5 of 120 (Best)