Optalis Health and Rehabilitation of Grand Rapids
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 39 Google reviews

Watch Optalis Health and Rehabilitation of Grand Rapids
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (44 vs median 8.0)
Bottom 25% in MI · Meets national RN staffing standard · Worst in OPTALIS HEALTH & REHABILITATION chain · $134,605 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
While the therapy department is frequently praised, the facility has a concerning pattern of hygiene lapses and medication errors. We strongly advise families to look elsewhere if the patient requires memory care, and if you proceed, ensure you have a plan for daily, in-person monitoring to address potential staffing and care gaps.
Google Reviews
Google Reviews
39 reviews on Google“Optalis Health and Rehabilitation of Grand Rapids, formerly known as Samaritas, receives highly polarized feedback from families and residents. While some individuals praise the therapy department and specific staff members for their kindness, a significant number of reviewers report severe lapses in hygiene, medication management, and basic patient care. Families should be aware of recurring complaints regarding understaffing, particularly on weekends and night shifts, which often leads to neglect and poor communication.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Select attentive and caring nursing staff
- Positive, welcoming atmosphere reported by some visitors
Concerns
- Neglect of hygiene and cleanliness (feces/urine in rooms) (mentioned by 4 reviewers)
- Understaffing leading to slow response times and poor care (mentioned by 4 reviewers)
- Medication management errors (mentioned by 3 reviewers)
- Poor communication and lack of administrative responsiveness (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that therapy services are often highlighted as a strength here; how do you coordinate those sessions with the daily care routine to ensure residents stay active?
- 2Given the recent focus on facility maintenance, what is your current protocol for ensuring rooms remain clean and sanitized on a daily basis?
- 3How does your nursing team manage medication administration to ensure accuracy and prevent errors for residents with complex health needs?
- 4I see that you actively engage with feedback online; how do you translate that communication into improvements for the residents' day-to-day experience?
- 5With a capacity of 120 residents, what steps are you taking to ensure that staff response times remain prompt, especially during evening and weekend shifts?
- 6What specific safety protocols and communication channels do you have in place to keep families informed during a medical emergency or a change in a resident's health status?
Personalized based on this facility's data
Key Review Excerpts
“This place gave my loved one pills before dialysis! It was made clear to them that no medicine should be given prior to this invasive procedure. My loved one kept telling them no pills but they insisted on giving them to her anyway!”
“They do not work with patients that have issues with dementia. They will say they do when taking on new patients to get revenue but once the patient starts having issues... they will give you a 30 day eviction notice.”
“My dad has been living at the lodge since December... But you do need more help on 3rd shift and on the weekends because the amount of patients the facility has. You also need a new call system with lights outside the door so the staff know when patients need help.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Optalis Health and Rehabilitation has faced significant problems, with families filing complaints that led to 61 of its 123 deficiencies. Recurring issues include protecting residents from neglect and abuse, preventing accidents and maintaining safety, and medication management. Many deficiencies persist across multiple surveys, including recent serious violations in December 2025. Given this pattern of ongoing safety and care concerns, families should exercise extreme caution.
Mar 5, 2026Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 29, 2025Complaint10
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nov 24, 2025Complaint5
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Sep 4, 2025Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 18, 2025Complaint9
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 8, 2025Routine22
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Infection Control Deficiencies
Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Federal Penalties
Payment Denial
Nov 24, 2025
13-day denial
Payment Denial
Aug 18, 2025
51-day denial
Fine
Jan 14, 2025
$128,989
Payment Denial
Jan 14, 2025
63-day denial
Fine
Dec 5, 2023
$7,796
Ownership & Operations
Who Operates This Facility
Optalis Health and Rehabilitation of Grand Rapids
for profit
Chain Affiliation
Optalis Health & Rehabilitation
37 facilities nationwide
Chain avg rating: 2.5/5 · Rank 35 of 37 (Worst)
Ownership & Management
Owners
Paar 108-Gr LLC
Owner · Organization
Pinal R Patel 2017 Irrv Tr Uad 6-14-17
Owner (parent company) · Organization
Pinal R Patel Revocable Trust
Owner (parent company) · Organization
Rajan G Patel Revocable Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit optalishealthcare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Walnut Ridge Senior Living
1.5 miAssisted Living · Kentwood, MI
Holland Home Raybrook Manor
2.0 miAssisted Living · Grand Rapids, MI
Michigan Christian Home Beacon Hill at Eastgate
2.1 miAssisted Living · Grand Rapids, MI
Commonwealth Senior Living at East Paris
2.7 miAssisted Living · Grand Rapids, MI
Farragut Home Care, L.c.c
4.1 miAssisted Living · Wyoming, MI
Porter Hills Health Center
4.4 miNursing Home · Grand Rapids, MI