Corewell Health Worth Residential Homewards South

Strengths

• Modern, clean, and well-maintained facility
• Effective physical and occupational therapy programs
• Specific staff members noted for compassion and professionalism
• Successful rehabilitation outcomes for some patients

Concerns

• Excessively long response times to call lights (mentioned by 7 reviewers)
• Poor communication with family members regarding patient status (mentioned by 4 reviewers)
• Inadequate nursing care and lack of medical oversight (mentioned by 6 reviewers)
• Patient safety incidents including falls and medication errors (mentioned by 4 reviewers)

How They Respond to Reviews

This facility responds to some reviews.

Questions for Your Tour

• 1Given the facility's smaller size of 12 residents, what specific protocols are in place to ensure call lights are answered promptly and that staff remain attentive to individual needs?
• 2How do you proactively keep family members updated on a resident's health status and any changes in their care plan?
• 3With your focus on physical and occupational therapy, how do you integrate these programs into the daily routine to ensure residents stay active and safe?
• 4Could you walk me through your medication management process to understand how you ensure accuracy and prevent errors for residents?
• 5What steps does your team take to monitor residents at high risk for falls, and how is that information communicated to the nursing staff?
• 6I noticed your team engages with feedback online; how do you use that input to improve the quality of care and communication within the home?

Personalized based on this facility's data