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Assisted Living

Open Arms Assisted Living Suite B

Limited public data on Open Arms Assisted Living Suite B. Call, tour, and ask to meet current residents' families — your own impression matters most.

12150 E Andrews Dr Suite B, Montbello · Denver, CO 8023914 bedsLicensed & Active
Source: CO CDPHE — view official record
Google rating
3.2/5

based on 12 Google reviews

5
4
3
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1

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What this means for your family

While Open Arms offers a warm, inclusive environment and competitive pricing, families should be aware of reported communication issues and administrative challenges. We recommend visiting in person to verify ADA accessibility and to gauge the responsiveness of the management team before committing.

Google Reviews

Google Reviews

12 reviews on Google
Open Arms Assisted Living receives highly polarized feedback, with some families praising the compassionate staff and inclusive community atmosphere, while others report significant operational and communication failures. Concerns regarding administrative accessibility, potential ADA compliance issues, and unprofessional interactions with staff are notable drawbacks that contrast with the positive experiences of long-term residents.

Quality Themes

Tap a score for details
FoodN/AStaff6.0Clean8.0Activities9.0MedsN/AMemoryN/AComms3.0Value9.0

Strengths

  • Compassionate and friendly care staff
  • Inclusive and welcoming community atmosphere
  • Affordable pricing compared to competitors
  • Active engagement with local community and church services

Concerns

  • Difficulty reaching staff via phone or getting timely responses (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02020(2)3.02021(4)5.02022(2)5.02023(2)1.02024(5)3.72025(6)

Distribution · 21 analyzed

5
11
4
0
3
2
2
0
1
8

How They Respond to Reviews

42%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given your active involvement with local community and church services, what kind of outings or volunteer opportunities can residents look forward to participating in?
  • 2I noticed your team is very responsive to online feedback; what is the best way for families to reach staff directly to ensure we stay updated on our loved one's daily well-being?
  • 3With your focus on a welcoming and inclusive atmosphere for your 14 residents, how do you help new arrivals integrate and build friendships with the current community?
  • 4Since you offer such competitive pricing, what specific services or amenities are included in your standard monthly rate?
  • 5In the event of a medical concern or an urgent situation, what is your protocol for notifying family members and coordinating with outside healthcare providers?
  • 6What does a typical day look like for a resident here, and how do you balance group activities with individual preferences?

Personalized based on this facility's data


Key Review Excerpts

The responsiveness of the ream is outstanding. Whether it's addressing concerns, providing updates or simply offering a kind word, the staff is attentive and proactive.

Family member · 2025★★★★★

The staff are kind, caring, careful, and patient. The management is experienced, capable, and unflappable. It's a cheerful, clean, friendly place that is pleasant to visit.

Family member · 2023★★★★★

I called to inquire about a move in this past week and Antionette was extremely rude. This is not a welcoming environment because Antionette specifically.

Prospective resident family · 2024☆☆☆☆
Source: 12 Google reviews

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

3total
1deficiencies
Nov 26, 2024Other
CleanReport

No deficiencies found during this inspection.

Aug 3, 2023Complaint
CleanReport

No deficiencies found during this inspection.

Jan 4, 2023Complaint
N/A0000, 1180, 1468

A licensure revisit was completed on 1/4/23 for all previous deficiencies cited on 11/18/21. Deficiencies were cited. Based on interview and record review, the residence failed to be responsible for complying with authorized practitioner orders associated with medication administration, affecting one of three sample residents (#4).This deficiency was cited previously during a second initial survey completed on 11/18/21. Although the residence corrected the deficiency, based on the findings below, the residence has not maintained compliance with this regulatory requirement.Findings include:Resident #4 was admitted to the residence on 11/5/21. A written practitioner' s order, dated 10/20/22, directed the residence to administer senna 8/6 mg once daily. However, the December 2022 medication administration record read the medication was not administered on 12/6/22 due to being out of stock. On 12/4/23 at approximately 2:56 p.m., the administrator stated that residents should not have missed doses of prescribed medication. She added the residence had non-compliance previously and had not followed through with the necessary corrections, which resulted in continued non-compliance. Based on record review and interview, the residence failed to develop a fall management program that included the required elements, affecting seven current residents. This deficiency was cited previously during a second initial survey completed on 11/18/21. Although the residence corrected the deficiency, based on the findings below, the residence has not maintained compliance with this regulatory requirement.Findings include:On 1/4/23 at approximately 8:00 a.m., the residence' s fall management program was requested. On 1/4/23 at approximately 9:30 a.m., the administrator provided the fall management program. Review of the fall management program revealed it did not address the following required elements:Providing fall management education and materials to residents and family members; Detailing in each resident' s care plan the individualized approach necessary to address fall risk related to deficits in strength, balance, and eyesight, or effects of medication as identified during the comprehensive resident assessment; Providing resident engagement activities to improve strength and balance; Routinely inspecting and maintaining a safe exterior and interior environment; Providing staff training related to fall prevention.On 1/4/23 at approximately 3:00 p.m., the administrator stated she was not aware that the residence' s fall management progra..

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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