Ocean Isle Operations
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing and administrative staff. Schedule a visit to confirm the fit.
based on 36 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a warm, active environment with highly skilled caregivers. However, you should proactively discuss the fee structure and any potential for rate increases during your tour, as one family reported significant unexpected cost hikes.
Google Reviews
Google Reviews
36 reviews on Google“Arbor Landing is highly regarded for its compassionate, attentive staff and its vibrant activity programs that include field trips and crafts. While many families praise the seamless move-in process and the quality of memory care, some reviewers have raised concerns regarding significant monthly rate increases and lack of transparency regarding facility issues like flooding.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing and administrative staff
- Engaging and diverse activity programs
- Clean, beautiful, and well-maintained facility
- Seamless move-in and transition process
Concerns
- Significant increases in monthly resident rates
- Communication lapses regarding facility emergencies
Rating Trends
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Distribution · 30 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about how attentive the nursing and administrative staff are here; how would you describe the relationship between the caregivers and the residents?
- 2The activity programs sound really engaging and diverse—could you tell us more about what a typical week of social events looks like for the residents?
- 3Since the facility is so beautifully maintained, how often are deep cleanings and facility updates scheduled to keep everything looking this nice?
- 4In the event of an unexpected medical situation or facility emergency, what is the specific protocol for notifying family members immediately?
- 5We are planning our long-term budget, so could you explain how monthly rates are structured and how much notice is provided if there are any adjustments to the cost of care?
- 6We noticed the team is very active in responding to feedback; how does the management team typically incorporate resident or family suggestions into daily operations?
Personalized based on this facility's data
Key Review Excerpts
“The staff is extremely kind and attentive to every resident, the activities director knows how to motivate them to participate in a wide variety of activities, field trips to parks, ice cream, brunch, shopping, plus exercise, making pizza or cupcakes and games and crafts.”
“The medical and professional staff at Arbor Landing has been nothing short of fantastic. One could not ask for a more caring and loving environment dad is in.”
“The quality of care and service is unmatched. The employees are both professional and caring. Seven days a week the staff cleaning and sanitizing. I have eaten there and the meals are good and healthy.”
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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