Coastal Pointe
Families consistently rate this highly — reviewers highlight exceptional cleanliness and modern building. Schedule a visit to confirm the fit.
based on 113 Google reviews
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What this means for your family
Coastal Pointe is an excellent choice if you prioritize high-quality dining, engaging social activities, and a pristine living environment. While the vast majority of families report exceptional care, you may want to ask about their protocols for staff training and management oversight to ensure the high standards of service remain consistent.
Google Reviews
Google Reviews
113 reviews on Google“Coastal Pointe is highly regarded by families for its exceptionally clean, modern facility and a staff that is frequently described as compassionate and attentive. Reviewers specifically praise the high quality of the dining experience and the engaging activity programs, though one reviewer raised a serious concern regarding staff rudeness and poor management.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional cleanliness and modern building
- Compassionate and attentive care staff
- High-quality, delicious dining and special events
- Engaging and robust activity programs
- Smooth transition and admission process
Concerns
- Reports of rude staff and poor management
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is so wonderful to see how modern and clean the building looks; how often is the facility deep-cleaned to maintain this standard?
- 2We noticed how much care goes into responding to feedback from families; how does the management team use resident input to improve daily operations?
- 3The dining options look delicious; could you tell us more about how the menu is planned and if there are special themed events for the residents?
- 4The activity programs seem very robust; what are some of the most popular daily outings or social clubs that residents participate in?
- 5How does the care team handle communication with families, and what is the process for ensuring staff remain attentive to each resident's specific needs?
- 6In the event of a medical emergency during the night, what is the immediate protocol for getting care to a resident?
Personalized based on this facility's data
Key Review Excerpts
“My Mother in Law spent 6 months in MC here before her passing. She was so joyful and content in her surroundings and the staff became like family. She received phenomenal PT and OT and the food was catered.”
“The building is like no other. State of the art from door to door with no corners cut. The cleaning staff should be commended for their hard work day in and day out.”
“I enjoy volunteering at Coastal Pointe because it has one of the best activity programs that I have come across in an assisted living. I’ve been through several with my mom and none of them compared to this place.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Nov 17, 2020Routine
The facility failed to maintain a safe environment by leaving unsecured liquids and ingestibles accessible to residents in the memory care unit. Specifically, items such as shampoo, conditioner, mouthwash, liquid soap, and alcohol-based hand sanitizer were found unattended on bathroom counters and in showers. These items contained warning labels advising medical help if swallowed, posing a hazard to residents.
Nov 17, 2020Routine
The facility failed to maintain a safe environment by leaving unsecured personal care items accessible to residents in the memory care unit. Specifically, items such as shampoo, conditioner, mouthwash, liquid soap, and alcohol-based hand sanitizer were found unattended on bathroom counters and in showers. These items posed a hazard as several contained warning labels regarding the dangers of accidental ingestion.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
113 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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