Autumn Care of Shallotte
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 57 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and rehab outcomes, making it a strong candidate for post-acute recovery. However, families should be vigilant about monitoring care quality, specifically regarding call bell response times and communication, as multiple reviewers have flagged these as inconsistent areas.
Google Reviews
Google Reviews
57 reviews on Google“Autumn Care of Shallotte is frequently praised for its highly effective physical therapy department and compassionate nursing staff, with many families noting significant improvements in their loved ones' mobility. However, the facility faces recurring criticism regarding inconsistent staffing levels, slow response times to call bells, and occasional lapses in basic hygiene or medical oversight. Families should be aware that while many report a positive, clean environment, others have raised serious concerns about communication and the quality of care during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy team
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Helpful and professional administrative team
Concerns
- Slow response times to call bells (mentioned by 2 reviewers)
- Understaffing and lack of organization (mentioned by 3 reviewers)
- Inconsistent communication regarding patient health status (mentioned by 2 reviewers)
- Poor food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 66 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy team; could you tell us more about how they work with residents to maintain their mobility?
- 2How do you ensure that nursing staff can respond quickly to call bells, especially during busy shift changes?
- 3What is the process for keeping family members updated on changes in a resident's health or daily status?
- 4Could you describe the daily dining experience and how you work to ensure meals are both nutritious and enjoyable for everyone?
- 5How does the facility manage medication administration to ensure everything is handled accurately and on schedule?
- 6What kind of social activities or group outings are planned to keep residents engaged with one another?
Personalized based on this facility's data
Key Review Excerpts
“Especially Dewayne Smith for taking my Dad from a bed ridden sad state to walking and having a quality of life again!”
“I cannot be more pleased with the physical therapy they are receiving and both are walking on a walker again and out of those wheelchairs as they regain their strength.”
“a 10 minute wait time for someone to respond to a call bell is unacceptable. I was pretty much bedbound, the reason I was there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Autumn Care of Shallotte has persistent medication management problems across multiple surveys, with families filing 8 complaints that triggered inspections. Recurring issues include medication errors, food safety violations, and accident prevention failures. While the facility has correction plans for most deficiencies, the pattern of repeated medication problems and family complaints suggests ongoing care quality concerns that warrant careful evaluation during any visit.
Jul 25, 2025Routine2
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jul 25, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Aug 29, 2024Routine7
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Aug 29, 2024Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Jan 5, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Oct 26, 2023Complaint1
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Federal Penalties
Fine
Jan 5, 2024
$16,452
Fine
Oct 12, 2023
$9,143
Fine
Jul 27, 2023
$25,753
Ownership & Operations
Who Operates This Facility
Autumn Care of Shallotte
for profit
Chain Affiliation
Saber Healthcare Group
127 facilities nationwide
Chain avg rating: 3.0/5 · Rank 52 of 125
Ownership & Management
Owners
Shg Autumn, LLC
Owner · Organization
Wwbv Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
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