O'berry Neuro-Medical Treatment Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 9 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (1/5 stars)
Bottom 25% in NC · $167,242 in fines · Very few deficiencies · Special Focus Facility (CMS)
What this means for your family
Because there is very little written feedback available for this facility, you should prioritize an in-person tour to evaluate the environment yourself. Pay close attention to staff-to-resident interactions and cleanliness, as the limited reviews suggest these are the primary areas of focus.
Google Reviews
Google Reviews
9 reviews on Google“O'Berry Neuro-Medical Treatment Center receives very few written reviews, making it difficult to gauge the day-to-day experience for residents. The limited feedback highlights a clean and pristine environment with superb customer service, but the lack of descriptive content prevents a comprehensive assessment of care quality.”
Quality Themes
Tap a score for detailsStrengths
- Clean and pristine facility
- Superb customer service
Rating Trends
Tap a year to see what changed
Distribution · 9 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility maintains such a pristine and clean environment, what specific protocols do you have in place to ensure this high standard of cleanliness is consistently upheld for residents?
- 2I noticed the facility has a 1-star CMS health inspection rating; could you walk me through the steps you are currently taking to address those specific areas of concern and improve your compliance?
- 3With a capacity of 144 residents, how do you ensure that the superb customer service mentioned by families remains personalized and attentive for each individual?
- 4What does a typical daily activity schedule look like for residents here, and how do you tailor these programs to keep everyone engaged?
- 5Since this is a neuro-medical treatment center, what is your specific protocol for handling urgent medical changes or emergencies during the night shift?
- 6How do you balance the clinical medical needs of your residents with the goal of creating a warm, home-like atmosphere for them?
Personalized based on this facility's data
Key Review Excerpts
“Very clean and pristine, and the customer service was superb.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
10
measures
3
measures
2
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with multiple families filing complaints that triggered inspections, revealing serious issues including resident protection failures, inadequate family notification, and medication errors that have persisted across recent surveys. The most recurring problems involve protecting residents from abuse and neglect, proper family communication about incidents, and medication management safety. While the facility has corrected individual violations, the pattern of repeated issues in these critical care areas suggests ongoing systemic challenges that families should carefully consider.
Oct 9, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 7, 2025Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 16, 2024Routine13
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Dec 16, 2024Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 21, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Feb 23, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Federal Penalties
Fine
Feb 23, 2024
$167,242
Payment Denial
Feb 23, 2024
50-day denial
Ownership & Operations
Who Operates This Facility
O'berry Neuro-Medical Treatment Center
government
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit ncdhhs.gov
Medicare data downloads
Original nursing home datasets
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