Reviewer feedback raises concerns — investigate before committing.
based on 5 Google reviews
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Reviewer feedback for Helping Hands Assisted Living suggests areas to investigate further. We recommend visiting in person, talking to current residents and their families, and asking specific questions about the concerns identified in reviews.
The facility currently faces significant challenges, as all recent reviews from late 2024 and 2026 are highly negative or provide no context for the low ratings. There is no positive feedback available regarding staff, care, or amenities to balance the recent one-star ratings.
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Distribution · 5 analyzed
Personalized based on this facility's data
Source: NC Division of Health Service Regulation
The facility failed to maintain an environment free of hazards by leaving personal care products and cleaning supplies accessible to residents in the special care unit (SCU). This lack of control violated requirements to keep the facility uncluttered and free of obstructions and hazards.
The facility failed to maintain an environment free of hazards in the special care unit (SCU). Specifically, personal care products and a cleaning product were found to be accessible to residents, violating the requirement to keep such items in a secure and locked area.
No deficiencies are reported in this inspection record.
The facility failed to administer medications as ordered for 3 of 4 residents observed during medication passes. Specific errors included improper priming of insulin, late administration of anxiety medication, and errors involving depression medication and a supplement. The medication error rate was calculated at 12%.
The facility failed to ensure medications were administered as ordered for several residents. Specifically, errors were noted during medication pass observation and in record reviews involving vitamin supplements, blood thinners, and the management of insulin and blood sugar levels.
The facility failed to ensure medications were administered as ordered, evidenced by a 12% medication error rate during an 8:00am medication pass. Specifically, the facility failed to properly manage medications including blood thinners and vitamin supplements for certain residents.
The facility failed to ensure medications were administered as ordered for 4 out of 5 sampled residents. Specifically, for Resident #2, insulin (Lantus Solostar) was not administered from 07/19/22 through 07/31/22 because the medication was unavailable at the facility.
No deficiencies are reported in this inspection record.
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NC DHSR — View Official Record
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