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Nursing HomeMedicaid Investigative

Oakwood Heights Village

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

10 Vo Tech Drive, Oil City, PA 16301106 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 37 Google reviews

5
4
3
2
1
Oakwood Heights Village Nursing Home in Oil City, PA — Street View
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7/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • High staff turnover (65%)
  • High RN turnover (64%)

Bottom 25% in PA · Below recommended RN staffing · Worst in ABRAHAM SMILOW chain · $14,015 in fines · Abuse citation

Source: Medicare data

What this means for your family

The facility's rehab department is highly regarded, making it a strong candidate for short-term recovery. However, given recent reports of unprofessional staff behavior and defensive administrative communication, we strongly recommend conducting an in-person tour and asking direct questions about staff training and grievance procedures.

Google Reviews

Google Reviews

37 reviews on Google
Oakwood Heights Village receives high praise for its rehab department and professional memory care staff, with several families highlighting the facility's cleanliness and respectful environment. However, recent reviews have raised serious concerns regarding staff conduct and communication, suggesting a potential decline in oversight and professional standards.

Quality Themes

Tap a score for details
FoodN/AStaff6.0Clean9.0ActivitiesN/AMedsN/AMemory9.0Comms3.0ValueN/A

Strengths

  • Exceptional rehab department
  • Professional and respectful memory care staff
  • Clean and well-maintained facility
  • Attentive care during illness

Concerns

  • Unprofessional and insensitive staff behavior (mentioned by 2 reviewers)
  • Poor communication and defensiveness from administration (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(14)'20(1)'24(1)'26(2)

Distribution · 43 analyzed

5
29
4
5
3
5
2
1
1
3

How They Respond to Reviews

33%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the rehab department and the cleanliness of the facility; could you tell us more about the physical therapy programs available here?
  • 2How does the administration ensure that families are kept informed and updated on a resident's daily care and any changes in their condition?
  • 3What specific training do your staff members receive regarding compassionate communication and sensitive care for residents?
  • 4In the event of a medical emergency or a sudden change in health during the night, what is the protocol for notifying the family and coordinating care?
  • 5Could you describe the daily schedule and the types of social activities or outings available to keep residents engaged?
  • 6What steps is the facility currently taking to address recent state inspection findings and improve overall staffing levels?

Personalized based on this facility's data


Key Review Excerpts

From the administration to the staff nurses and everyone in between, I've always felt confident that my mother was treated with respect and dignity. The facility is clean and well maintained.

Memory care family member · 2019★★★★★

This building and team has undergone a massive transformation in the last couple years. Rehab department is exceptional!

Family member · 2025★★★★★

An Elderly Facility is Only as Good as the people they hire. I hope that changes have been made since 2024. Another point to make. Not every phone call is a complaint. Take the time to listen without defending.

Family member · 2026★★☆☆☆
Source: 37 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.60hrs
80%
Registered nurses for medical care
Total Nursing
3.40hrs
83%
All nurses + aides combined
Staff Turnover
62%
Lower is better (< 30% = good)
RN Turnover
54%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

6

measures

Worse Than Avg

11

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility61.5%
Worse than Avg
Here
61.5%
US
93.4%
PA
87.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility33.3%
Worse than Avg
Here
33.3%
US
19.4%
PA
26.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility83.1%
Worse than Avg
Here
83.1%
US
95.5%
PA
93.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility26.4%
Worse than Avg
Here
26.4%
US
15.5%
PA
17.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility18.9%
Worse than Avg
Here
18.9%
US
12.1%
PA
8.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.6%
Better than Avg
Here
11.6%
US
19.5%
PA
19.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility15.9%
Worse than Avg
Here
15.9%
US
81.8%
PA
69.2%
Venango
58.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility20.5%
Worse than Avg
Here
20.5%
US
79.8%
PA
68.7%
Venango
65.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
PA
1.4%
Venango
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

18deficiencies
1penalties
Well above state avg (10.1)
7 complaint-triggered
$14,015 in fines

Oakwood Heights Village has a concerning pattern with 7 complaint-triggered deficiencies where families filed reports about safety hazards, medication management, and care quality issues. The most recurring problems involve accident prevention and safety supervision (appearing in three separate surveys), medication services, and overall care quality. While the facility has corrected each identified deficiency, the frequency of complaints and repeated safety issues, including a recent abuse/neglect citation, warrant careful evaluation during your visit.

Feb 6, 2026Routine
15
0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0567Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0711Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0712Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0841Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.

0868Minimal · WidespreadCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0036Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Dec 4, 2025Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Oct 22, 2025Complaint
2
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 26, 2025Routine
3
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Feb 26, 2025Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Dec 31, 2024Complaint
1
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Federal Penalties

Fine

Feb 26, 2025

$14,015

Ownership & Operations

Who Operates This Facility

Owner / Operator

Oakwood Heights Village

Organization Type

for profit

Chain Affiliation

Chain Name

Abraham Smilow

Chain Size

7 facilities nationwide

Chain avg rating: 1.4/5 · Rank 4 of 7 (Worst)

Ownership & Management

Owners

Oakwood Heights Snf Opco Holdco Company LLC

Owner · Organization

100%

Oakwood Heights Snf Propco Holdco Company LLC

Owner · Organization

Smilow, Abraham

Owner (parent company)

95%

Key personnel

Cain, PaulManaging Control - Governing BodyRohrbach, CharlesManaging Control - Governing BodySmilow, AbrahamManaging Control - Governing BodySmilow, AbrahamOfficer / DirectorCain, PaulManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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