Oakwood Heights Village
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 37 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- High staff turnover (65%)
- High RN turnover (64%)
Bottom 25% in PA · Below recommended RN staffing · Worst in ABRAHAM SMILOW chain · $14,015 in fines · Abuse citation
What this means for your family
The facility's rehab department is highly regarded, making it a strong candidate for short-term recovery. However, given recent reports of unprofessional staff behavior and defensive administrative communication, we strongly recommend conducting an in-person tour and asking direct questions about staff training and grievance procedures.
Google Reviews
Google Reviews
37 reviews on Google“Oakwood Heights Village receives high praise for its rehab department and professional memory care staff, with several families highlighting the facility's cleanliness and respectful environment. However, recent reviews have raised serious concerns regarding staff conduct and communication, suggesting a potential decline in oversight and professional standards.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehab department
- Professional and respectful memory care staff
- Clean and well-maintained facility
- Attentive care during illness
Concerns
- Unprofessional and insensitive staff behavior (mentioned by 2 reviewers)
- Poor communication and defensiveness from administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the rehab department and the cleanliness of the facility; could you tell us more about the physical therapy programs available here?
- 2How does the administration ensure that families are kept informed and updated on a resident's daily care and any changes in their condition?
- 3What specific training do your staff members receive regarding compassionate communication and sensitive care for residents?
- 4In the event of a medical emergency or a sudden change in health during the night, what is the protocol for notifying the family and coordinating care?
- 5Could you describe the daily schedule and the types of social activities or outings available to keep residents engaged?
- 6What steps is the facility currently taking to address recent state inspection findings and improve overall staffing levels?
Personalized based on this facility's data
Key Review Excerpts
“From the administration to the staff nurses and everyone in between, I've always felt confident that my mother was treated with respect and dignity. The facility is clean and well maintained.”
“This building and team has undergone a massive transformation in the last couple years. Rehab department is exceptional!”
“An Elderly Facility is Only as Good as the people they hire. I hope that changes have been made since 2024. Another point to make. Not every phone call is a complaint. Take the time to listen without defending.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
11
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Oakwood Heights Village has a concerning pattern with 7 complaint-triggered deficiencies where families filed reports about safety hazards, medication management, and care quality issues. The most recurring problems involve accident prevention and safety supervision (appearing in three separate surveys), medication services, and overall care quality. While the facility has corrected each identified deficiency, the frequency of complaints and repeated safety issues, including a recent abuse/neglect citation, warrant careful evaluation during your visit.
Feb 6, 2026Routine15
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Dec 4, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 22, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 26, 2025Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 26, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 31, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Feb 26, 2025
$14,015
Ownership & Operations
Who Operates This Facility
Oakwood Heights Village
for profit
Chain Affiliation
Abraham Smilow
7 facilities nationwide
Chain avg rating: 1.4/5 · Rank 4 of 7 (Worst)
Ownership & Management
Owners
Oakwood Heights Snf Opco Holdco Company LLC
Owner · Organization
Oakwood Heights Snf Propco Holdco Company LLC
Owner · Organization
Smilow, Abraham
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit ohvillage.com
Medicare data downloads
Original nursing home datasets
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