Oakwood Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 57 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (24 vs median 13.0)
- High staff turnover (59%)
Bottom 25% in CA · Below recommended RN staffing · Above recommended total nurse staffing · $76,946 in fines · Abuse citation
What this means for your family
This facility is an excellent choice for rehabilitation, with multiple families praising the staff's ability to help patients regain independence. While recent reviews are overwhelmingly positive regarding cleanliness and care, you should verify that the high standards of hygiene noted in recent months are being consistently maintained in all resident rooms.
Google Reviews
Google Reviews
57 reviews on Google“Families considering Oakwood Healthcare Center will find a facility highly praised for its compassionate nursing staff, effective rehabilitation outcomes, and a clean, modern environment. While many reviewers highlight excellent communication from administration and attentive care, there are serious, isolated reports of neglect and hygiene issues that should be investigated during a visit.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective short-term rehabilitation programs
- Clean and well-maintained facility
- Strong administrative communication and involvement
- Engaging resident activities and dining programs
Concerns
- Reports of hygiene and cleanliness issues in specific rooms (mentioned by 2 reviewers)
- Inconsistent communication regarding administrative follow-ups (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about your nursing staff being so compassionate; how do you ensure that level of attentive care is maintained during shift changes?
- 2We are looking for a place with great engagement; could you tell us more about the daily dining programs and resident activities available here?
- 3Since we want to ensure the highest standards of care, what specific steps has the facility taken recently to address and resolve the recent state inspection findings?
- 4How does the administration handle follow-up communication with families to ensure we are always kept in the loop regarding a resident's care plan?
- 5What is the protocol for managing medical emergencies or urgent clinical needs during the overnight hours?
- 6We want to make sure the living environment stays pristine; what is your current routine for deep cleaning and maintaining hygiene in the individual resident rooms?
Personalized based on this facility's data
Key Review Excerpts
“Thank you for teaching my brother Fred to swallow, eat, feed himself, walk, dress himself all over again! You guys gave him his life back!”
“Every step of their stay has been wonderful. Staff is curious, quick with answering call lights, even 2 staff members show up within minutes.”
“The nurse in charge was very informative and polite. The Administrator introduced herself she was walking in to the rooms and greeting the patients and visitors.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Oakwood Healthcare Center has persistent serious issues, with nearly half of its 160 deficiencies triggered by family complaints. Problems repeatedly surface in accident prevention and safety supervision, protection from abuse and neglect, and medication management. While the facility reports corrections for all violations, the high frequency of complaint-driven deficiencies and recurring patterns in critical care areas suggest ongoing systemic problems that families should carefully consider.
Apr 21, 2026Complaint3
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Apr 2, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 26, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Mar 12, 2026Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 20, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jan 14, 2026Complaint2
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Federal Penalties
Fine
Nov 6, 2025
$17,529
Payment Denial
Nov 6, 2025
83-day denial
Fine
Mar 19, 2024
$44,207
Payment Denial
Mar 19, 2024
125-day denial
Fine
Sep 20, 2023
$15,210
Ownership & Operations
Who Operates This Facility
Oakwood Healthcare Center
for profit
Chain Affiliation
Corporate Interface Services
41 facilities nationwide
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Official Website
Visit riversidepointhc.com
Medicare data downloads
Original nursing home datasets
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