Autumn Creek Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 98 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (28 vs median 13.0)
- High staff turnover (51%)
- High RN turnover (56%)
Bottom 25% in CA · Below recommended RN staffing · Above recommended total nurse staffing · Worst in SHLOMO RECHNITZ chain · $63,856 in fines · Abuse citation
What this means for your family
This facility is an excellent choice for rehabilitation, with many families praising the physical therapy and the kindness of the nursing staff. However, if your loved one requires strict adherence to hygiene schedules or specific dietary variety, you should closely monitor their care, as some recent reviews have noted lapses in these areas.
Google Reviews
Google Reviews
98 reviews on Google“Autumn Creek Post Acute is highly regarded by most families for its clean, modern, and newly remodeled environment and its exceptionally compassionate nursing and therapy staff. While many reviewers praise the facility's rehabilitation outcomes and friendly atmosphere, some families have reported serious concerns regarding hygiene, inconsistent meal variety, and delayed response times for basic care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and newly remodeled facilities
- Effective rehabilitation and physical therapy
- Welcoming and professional administration
Concerns
- Issues with hygiene and timely incontinence care (mentioned by 2 reviewers)
- Inconsistent meal variety and nutrition (mentioned by 2 reviewers)
- Difficulty with facility phone systems (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 103 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how professional and welcoming the administration team is; how do you all work with families to keep us updated on our loved one's progress?
- 2With the recent renovations to the facility, what are some of the favorite common areas or new spaces that residents enjoy spending time in?
- 3What kind of daily activities or social programs do you have planned to keep residents engaged and active during the week?
- 4How does the nursing team manage routine personal care and hygiene needs to ensure every resident stays comfortable and clean throughout the day?
- 5Can you tell us more about the nutritional side of things, specifically how the menu variety is managed to ensure residents get balanced and appetizing meals?
- 6In the event of a sudden change in health or a medical emergency during the night, what is the specific protocol for getting immediate care?
Personalized based on this facility's data
Key Review Excerpts
“My mom was a patient here after her stroke. She was there roughly 3 months and the staff took great care of her. The physical therapist are so nice, kind and patient. At the beginning we were very nervous because of the ratings at the time but after getting there our worries quickly left.”
“An aide named Chris greeted her directly and asked me if we could bring in a phone or iPad for her so he could put Lawrence welk on for her. I appreciate that very much.”
“My husband, who has dementia has been at this facility since June 2024. From day one I have gone to see him every day except when I was sick. I couldn't be more pleased with the facility and staff.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 76 of 118 deficiencies triggered by family complaints, indicating ongoing issues that prompted families to file reports with authorities. The most recurring problems involve nursing staffing levels, accident prevention and safety hazards, and medication management. While all violations show correction dates, the persistent nature of complaints - particularly around inadequate staffing and safety concerns - suggests systemic challenges that families should carefully evaluate before choosing this facility.
Apr 23, 2026Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Mar 9, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 6, 2026Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Feb 20, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Jan 6, 2026Complaint2
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Dec 31, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Oct 27, 2025
$64,893
Fine
Jul 15, 2025
$83,628
Payment Denial
Jul 15, 2025
27-day denial
Payment Denial
Dec 5, 2023
63-day denial
Ownership & Operations
Who Operates This Facility
Autumn Creek Post Acute
for profit
Chain Affiliation
Corporate Interface Services
41 facilities nationwide
Chain avg rating: 2.2/5 · Rank 16 of 16 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
98 reviews from families & visitors
Official Website
Visit chicoheights.com
Medicare data downloads
Original nursing home datasets
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