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Nursing HomeMedicaid Investigative

Chico Terrace Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

188 Cohasset Lane, Chico, CA 9592676 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 73 Google reviews

5
4
3
2
1
Chico Terrace Care Center Nursing Home in Chico, CA — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (20 vs median 13.0)

Below average in CA · Critically understaffed (RN) · Above recommended total nurse staffing · $34,573 in fines

Source: Medicare data

What this means for your family

This facility is an excellent choice for rehabilitation due to its highly praised therapy teams and recent facility upgrades. However, families must remain vigilant and proactively check in with staff, as there have been documented instances where injuries were not communicated promptly.

Google Reviews

Google Reviews

73 reviews on Google
Families considering Chico Terrace Care Center will find a facility praised for its exceptionally kind, professional, and attentive nursing staff and recent physical improvements like new flooring and paint. However, there are serious, critical reports regarding communication failures following patient falls and instances of inadequate monitoring for high-needs residents. While many recent reviews highlight a clean and modern environment, older reviews and specific recent incidents suggest potential lapses in medication management and family notification.

Quality Themes

Tap a score for details
Food1.0Staff9.0Clean9.0Activities5.0Meds1.0MemoryN/AComms3.0Value5.0

Strengths

  • Warm and attentive nursing staff
  • Clean and recently renovated facilities
  • Effective short-term rehabilitation outcomes
  • Friendly and professional therapists

Concerns

  • Failure to notify families following patient falls
  • Inconsistent patient monitoring and responsiveness (mentioned by 2 reviewers)
  • Issues with medication management accuracy

Rating Trends

Tap a year to see what changed

234'14(1)'20(3)'22(2)'24(3)'26(11)

Distribution · 66 analyzed

5
45
4
10
3
0
2
2
1
9

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I've heard wonderful things about how clean and recently renovated the facility is; could you show me some of the updated common areas?
  • 2How does your nursing team ensure that family members are notified immediately if an incident, like a fall, occurs?
  • 3What specific protocols do you have in place to ensure medication is administered accurately and on schedule?
  • 4Can you tell me more about how the staff communicates daily updates or changes in health status to the families?
  • 5What are some of the favorite daily activities or social events that the residents enjoy participating in?
  • 6How does the clinical team monitor residents throughout the night to ensure they are responsive to any needs?

Personalized based on this facility's data


Key Review Excerpts

The building is clean, modern, and very well maintained, creating a comfortable environment for both patients and their families.

Local Guide · 2026★★★★★

Very disappointed state law says if a resident falls they are to immediately contact the family to notify them. It is to be documented especially if a bandage is used. I showed up today (Nov 25) to discover on my own that yesterday (Nov 24) in rehab. He fell.

Family member · 2025☆☆☆☆

Good to see fresh paint, new flooring, and cleaned up hallways: a strong improvement over 2023.

Resident's family · 2025★★★★★
Source: 73 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.7%
Worse than Avg
Here
27.7%
US
19.4%
CA
10.7%
Butte
17.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.2%
Better than Avg
Here
2.2%
US
12.1%
CA
7.0%
Butte
3.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.8%
Better than Avg
Here
11.8%
US
19.5%
CA
13.7%
Butte
20.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.3%
Better than Avg
Here
8.3%
US
15.3%
CA
10.5%
Butte
16.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Butte
99.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility16.1%
Worse than Avg
Here
16.1%
US
14.4%
CA
10.4%
Butte
13.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.8%
CA
93.2%
Butte
92.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.6%
Better than Avg
Here
99.6%
US
81.8%
CA
94.2%
Butte
95.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.2%
Worse than Avg
Here
2.2%
US
1.6%
CA
1.5%
Butte
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

18deficiencies
4penalties
Above state avg (15.4)
23 complaint-triggered
$34,573 in fines

This facility has a concerning pattern of recurring violations with families filing multiple complaints about serious issues. The most frequent problems involve food service and nutrition, resident rights violations, and fire safety concerns. While the facility corrects deficiencies when cited, the same issues repeatedly surface across surveys, suggesting systemic problems with maintaining standards and protecting residents from neglect.

Jan 21, 2026Complaint
3
0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Jan 6, 2026Complaint
2
0728Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

0837Potential for harm · PatternCorrected

Administration Deficiencies

Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

Nov 19, 2025Complaint
1
0573Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

Jun 6, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Mar 6, 2025Routine
19
0802Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0809Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0908Potential for harm · WidespreadCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0925Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0926Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0620Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Mar 6, 2025Complaint
1
0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Federal Penalties

Fine

Jan 22, 2024

$14,814

Fine

Jan 8, 2024

$4,938

Fine

Jan 2, 2024

$4,235

Fine

Dec 11, 2023

$10,586

Ownership & Operations

Who Operates This Facility

Owner / Operator

Chico Terrace Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Corporate Interface Services

Chain Size

41 facilities nationwide

Chain avg rating: 2.2/5 · Rank 8 of 16

Ownership & Management

Key personnel

Rockport Administrative Services, LLCManagerGarretson, CharlesManagerRechnitz, ShlomoManagerStone, JanetManagerChico Terrace Wellness Gp LLCGeneral Partnership Interest
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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