Chico Terrace Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 73 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (20 vs median 13.0)
Below average in CA · Critically understaffed (RN) · Above recommended total nurse staffing · $34,573 in fines
What this means for your family
This facility is an excellent choice for rehabilitation due to its highly praised therapy teams and recent facility upgrades. However, families must remain vigilant and proactively check in with staff, as there have been documented instances where injuries were not communicated promptly.
Google Reviews
Google Reviews
73 reviews on Google“Families considering Chico Terrace Care Center will find a facility praised for its exceptionally kind, professional, and attentive nursing staff and recent physical improvements like new flooring and paint. However, there are serious, critical reports regarding communication failures following patient falls and instances of inadequate monitoring for high-needs residents. While many recent reviews highlight a clean and modern environment, older reviews and specific recent incidents suggest potential lapses in medication management and family notification.”
Quality Themes
Tap a score for detailsStrengths
- Warm and attentive nursing staff
- Clean and recently renovated facilities
- Effective short-term rehabilitation outcomes
- Friendly and professional therapists
Concerns
- Failure to notify families following patient falls
- Inconsistent patient monitoring and responsiveness (mentioned by 2 reviewers)
- Issues with medication management accuracy
Rating Trends
Tap a year to see what changed
Distribution · 66 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about how clean and recently renovated the facility is; could you show me some of the updated common areas?
- 2How does your nursing team ensure that family members are notified immediately if an incident, like a fall, occurs?
- 3What specific protocols do you have in place to ensure medication is administered accurately and on schedule?
- 4Can you tell me more about how the staff communicates daily updates or changes in health status to the families?
- 5What are some of the favorite daily activities or social events that the residents enjoy participating in?
- 6How does the clinical team monitor residents throughout the night to ensure they are responsive to any needs?
Personalized based on this facility's data
Key Review Excerpts
“The building is clean, modern, and very well maintained, creating a comfortable environment for both patients and their families.”
“Very disappointed state law says if a resident falls they are to immediately contact the family to notify them. It is to be documented especially if a bandage is used. I showed up today (Nov 25) to discover on my own that yesterday (Nov 24) in rehab. He fell.”
“Good to see fresh paint, new flooring, and cleaned up hallways: a strong improvement over 2023.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring violations with families filing multiple complaints about serious issues. The most frequent problems involve food service and nutrition, resident rights violations, and fire safety concerns. While the facility corrects deficiencies when cited, the same issues repeatedly surface across surveys, suggesting systemic problems with maintaining standards and protecting residents from neglect.
Jan 21, 2026Complaint3
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jan 6, 2026Complaint2
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Nov 19, 2025Complaint1
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Jun 6, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 6, 2025Routine19
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 6, 2025Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Federal Penalties
Fine
Jan 22, 2024
$14,814
Fine
Jan 8, 2024
$4,938
Fine
Jan 2, 2024
$4,235
Fine
Dec 11, 2023
$10,586
Ownership & Operations
Who Operates This Facility
Chico Terrace Care Center
for profit
Chain Affiliation
Corporate Interface Services
41 facilities nationwide
Chain avg rating: 2.2/5 · Rank 8 of 16
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit chicoterrace.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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