Oakwood Community Living Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 9 Google reviews
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What this means for your family
We strongly advise against choosing this facility based on the consistent and severe reports of patient neglect and administrative hostility. If you are currently evaluating options, prioritize facilities with transparent communication policies and documented, adequate staffing ratios to ensure your loved one's medical and hygiene needs are met.
Google Reviews
Google Reviews
9 reviews on Google“Oakwood Community Living Center faces severe, recurring criticism regarding patient neglect, poor communication, and unprofessional conduct by administration. Multiple families have reported serious issues including unaddressed medical conditions like bedsores, long wait times for call lights, and a lack of transparency regarding patient care and facility policies.”
Quality Themes
Tap a score for detailsStrengths
- Small, home-like environment
- Some staff perceived as friendly (historical)
Concerns
- Severe understaffing and delayed response to call lights (mentioned by 2 reviewers)
- Poor communication and dishonesty from administration (mentioned by 3 reviewers)
- Neglect of basic hygiene and medical needs (e.g., bedsores) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since the facility has a smaller, home-like feel, how do you ensure that every resident receives personalized attention during meal times and daily hygiene routines?
- 2How does the nursing team manage call lights and response times to ensure no resident is left waiting for assistance?
- 3What specific steps are in place to ensure medication management is handled accurately and communicated clearly to family members?
- 4Can you tell me about the daily activities and social engagement opportunities available to help residents stay active in such an intimate setting?
- 5In the event of a medical emergency or a change in a resident's condition, what is the protocol for notifying the family and coordinating with doctors?
- 6How does the administration work to maintain open, honest, and frequent communication with families regarding their loved one's care plan?
Personalized based on this facility's data
Key Review Excerpts
“Call lights are on for an hour at a time, nurses not understanding instructions sent from the hospitals, care not even being offered to patients, these are just a few of the main problems at this facility.”
“My mom has bed sore that they aren't taking care of, she stinks and when I said something about it, they told me there was a bathroom sink, I could clean her up like that . And nasty.. Administration has no compassion, had me trespass, I can't go see my mama, because I addressed them.”
“Staff will lie to you. Poor bed quality, no cameras on premises, employees are outside smoking on grounds, professionalism is lacking among staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
12
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring medication management issues across all three surveys, with deficiencies in drug labeling appearing in 2019, 2021, and most recently in 2025. The facility also had repeated problems with food safety and fire safety systems, though these appear to have been resolved in more recent inspections. While all deficiencies were corrected, the persistence of pharmacy-related problems suggests ongoing challenges with medication oversight that families should discuss during visits.
Nov 18, 2025Routine3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Jun 23, 2021Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Oct 16, 2019Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Ownership & Operations
Who Operates This Facility
Oakwood Community Living Center
for profit
Chain Affiliation
Community Eldercare Services
17 facilities nationwide
Chain avg rating: 1.8/5 · Rank 3 of 17
Ownership & Management
Owners
Wright, Douglas
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit oakwoodclc.cesltc.com
Medicare data downloads
Original nursing home datasets
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