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Nursing HomeMedicaid Investigative

Oak Park Nursing and Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

7302 Oak Manor Dr, Northwest Side · San Antonio, TX 78229170 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 99 Google reviews

5
4
3
2
1
Oak Park Nursing and Rehabilitation Center Nursing Home in San Antonio, TX — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (17 vs median 8.0)

Below average in Texas · Critically understaffed (RN) · $9,280 in fines

Source: Medicare data

What this means for your family

This facility offers exceptional, compassionate care from many of its nursing and activity staff, which can greatly improve a resident's quality of life. However, families must be extremely vigilant regarding call light response times and management communication, as multiple reports indicate significant delays in care and difficulty reaching administrators.

Google Reviews

Google Reviews

99 reviews on Google
Families considering Oak Park Nursing and Rehabilitation Center will find a facility with highly praised, compassionate nursing staff and vibrant resident activities. However, there are significant, recurring reports of severe neglect, including delayed response to call lights, medication issues, and poor communication from management.

Quality Themes

Tap a score for details
Food3.0Staff7.0Clean4.0Activities9.0Meds1.0Memory8.0Comms2.0ValueN/A

Strengths

  • Compassionate and dedicated nursing staff
  • Engaging resident activities and themed parties
  • Professional and friendly reception/front office staff
  • Effective rehabilitation services

Concerns

  • Slow response times to call lights and nursing requests (mentioned by 5 reviewers)
  • Poor communication from administration and management (mentioned by 4 reviewers)
  • Difficulty reaching the facility by phone (mentioned by 3 reviewers)
  • Issues with facility cleanliness and odors (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(4)'20(8)'22(5)'24(9)'26(7)

Distribution · 102 analyzed

5
64
4
3
3
1
2
0
1
34
12 reviews posted between Aug 1, 2025Aug 1, 2025 · 12 were 5-star

How They Respond to Reviews

17%response rate
Good

The owner provides highly personalized and warm responses to positive reviews, often using the reviewer's name and referencing specific details. For negative reviews, they primarily use a consistent template centered on 'new ownership' and 'improved care' to mitigate past grievances.

Questions for Your Tour

  • 1We've heard wonderful things about your themed parties and resident activities; could you tell us more about what a typical week looks like for the residents?
  • 2How does the nursing team manage call lights and requests during the busier night shifts to ensure everyone gets timely care?
  • 3What specific steps is the administration taking to improve communication with families and ensure we can easily reach the facility by phone?
  • 4Could you walk us through your protocols for medication management and how you ensure accuracy and safety for every resident?
  • 5What are your current cleaning and maintenance schedules to ensure the facility remains fresh and comfortable for residents and visitors?
  • 6In the event of a medical emergency after hours, what is the process for notifying the family and coordinating with doctors?

Personalized based on this facility's data


Key Review Excerpts

The Staff treat the Residents with love and respect. Every party I gave attended i come home bragging about my Mom's nursing staff and aids.

Long-term resident's family · 2026★★★★★

Oak Park Nursing & Rehabilitation Center truly sets the standard for loving, resident-centered care. The compassion shown to residents—especially on the male and female dementia units—is nothing short of exceptional.

Memory care family member · 2025★★★★★

My brother is in this facility every time I go visit him there’s nobody in the front office. The doors are open, which allows residence to come in and out so sorry for the ones who have dementia there’s never any faculty people on site.

Long-term resident's family · 2025☆☆☆☆
Source: 99 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.16hrs
22%
Registered nurses for medical care
Total Nursing
3.04hrs
74%
All nurses + aides combined
Staff Turnover
53%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

7

measures

Worse Than Avg

6

measures

Mixed Results

4

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility69.9%
Worse than Avg
Here
69.9%
US
93.4%
TX
96.9%
Bexar
95.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility22.7%
Worse than Avg
Here
22.7%
US
15.4%
TX
9.4%
Bexar
9.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
TX
2.5%
Bexar
2.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility19.3%
Mixed vs Avgs
Here
19.3%
US
19.4%
TX
14.2%
Bexar
16.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility23.0%
Worse than Avg
Here
23.0%
US
19.5%
TX
18.4%
Bexar
22.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility97.6%
Mixed vs Avgs
Here
97.6%
US
95.5%
TX
98.0%
Bexar
98.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility30.0%
Worse than Avg
Here
30.0%
US
81.8%
TX
89.2%
Bexar
83.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility63.6%
Worse than Avg
Here
63.6%
US
79.7%
TX
88.0%
Bexar
85.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility6.1%
Worse than Avg
Here
6.1%
US
1.6%
TX
1.5%
Bexar
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
1penalties
Well above state avg (9.1)
9 complaint-triggered
$9,280 in fines

Families have filed multiple complaints that triggered investigations, including serious concerns about resident abuse protection and care planning. This facility shows recurring problems across care planning and assessment, medication management, and food safety that persist across multiple years. While the facility provides correction dates for most deficiencies, the pattern of repeated issues in core care areas and complaint-driven investigations suggests ongoing quality concerns that warrant careful consideration before placement.

Nov 6, 2025Complaint
2
0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Dec 19, 2024Routine
21
0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0712Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0521Minimal · Widespread

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Dec 6, 2024Complaint
2
0600Immediate jeopardy · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0656Potential for harm · IsolatedResolved (past non-compliance)

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Nov 12, 2024Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Nov 17, 2023Routine
16
0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0521Potential for harm · Isolated

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Nov 13, 2023Complaint
1
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Federal Penalties

Fine

Nov 12, 2024

$9,280

Ownership & Operations

Who Operates This Facility

Owner / Operator

Booker Hospital District

Organization Type

for profit

Management Company

OAK PARK OPERATIONS INC

Administrator

JONATHAN D MOORE

Ownership & Management

Owners

Booker Hospital District

Owner · Organization

100%

Key personnel

Hoover, ShawnOfficer / DirectorOak Park Operations INC.ManagerSchindele, WilliamManagerBilly Schindele 2020 Irrv TrAdp of the SnfOak Park Leasing INCAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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