Mesa Vista Inn Health Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 95 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (17 vs median 8.0)
- High staff turnover (54%)
- High RN turnover (67%)
Below average in Texas · Critically understaffed (RN) · Below chain average · $8,160 in fines
What this means for your family
This facility offers a beautiful environment and highly skilled nurses in the memory care unit, which can be a great asset for recovery. However, families must be extremely vigilant regarding hygiene, call light response times, and the security of personal belongings, as multiple recent reports indicate significant lapses in basic care and oversight.
Google Reviews
Google Reviews
95 reviews on Google“Families considering Mesa Vista Inn Health Center will find a deeply polarized environment. While many long-term residents' families praise the compassionate memory care nurses and the beautiful, clean facility, there are frequent and serious allegations regarding neglect, including failure to assist with hygiene, medication errors, and unresponsive call lights. Recent reviews suggest significant volatility in care quality and management communication.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate memory care nursing staff
- Clean and aesthetically pleasing facility
- Professional rehabilitation/PT services
- Welcoming admissions and administrative staff
Concerns
- Understaffing leading to neglect of hygiene and call lights (mentioned by 5 reviewers)
- Poor communication from management and administration (mentioned by 4 reviewers)
- Loss or theft of resident personal property (mentioned by 3 reviewers)
- Inconsistency in care quality between shifts (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 99 analyzed
How They Respond to Reviews
The owner uses highly repetitive, templated responses that follow a nearly identical structure for almost every negative review. While they address reviewers by name, they fail to acknowledge the specific details or unique grievances mentioned in the reviews.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your memory care nursing staff; how do you ensure that level of care remains consistent across all shifts?
- 2With the facility being so clean and aesthetically pleasing, what kind of daily activities or social events do you have planned to keep residents engaged?
- 3How does the administration ensure that communication remains clear and frequent with families regarding a resident's daily needs?
- 4What specific protocols are in place to ensure medication management is handled accurately and that call lights are answered promptly?
- 5How do you manage the security of residents' personal belongings to prevent any loss or misplaced items?
- 6In the event of a medical emergency after hours, what is the process for contacting the physician and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and staff of the memory care unit where my brother is at are complete professionals with the kindest hearts.”
“My mother improved vastly in the time she was there and is improving even more at the next short term stay with more focus on PT this time”
“They rarely change her diapers, and someone takes her to shower about once a week. She was sick recently, very slow moving and slurring her words. She was like that most of the day and no one seemed to care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents who fell and were seriously hurt
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 17 complaints triggering federal inspections, revealing persistent problems with infection control, care planning, and accident prevention. Issues span from 2022 to 2025, with recurring deficiencies in infection prevention programs appearing across multiple surveys and complaint investigations. While the facility corrects violations when cited, the pattern of repeated problems in core care areas suggests ongoing quality concerns families should carefully consider.
Dec 23, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 3, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 24, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Aug 29, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jun 1, 2025Complaint2
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Mar 30, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Dec 20, 2024
$8,160
Ownership & Operations
Who Operates This Facility
West Wharton County Hospital District
for profit
SAN ANTONIO III ENTERPRISES, LLC
MARISSA RUIZ-CERROS
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 90 of 148
Ownership & Management
Owners
West Wharton County Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
95 reviews from families & visitors
Official Website
Visit mesavistahealthcenter.com
Medicare data downloads
Original nursing home datasets
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