Oak Hill Living Center
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 54 Google reviews
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What this means for your family
Oak Hill is an excellent choice for families seeking a clean, social, and highly attentive care environment with great dining options. However, you should request a clear, written breakdown of all upfront fees and their refund policies before paying any community fees to avoid financial disputes.
Google Reviews
Google Reviews
54 reviews on Google“Families generally praise Oak Hill Living Center for its exceptionally kind, attentive, and professional staff who treat residents like family. While the facility is noted for its cleanliness, beautiful grounds, and excellent dining options, one reviewer raised a serious concern regarding a non-refundable $5,000 community fee despite not receiving services.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Engaging resident activities and social atmosphere
- High-quality dining with multiple meal choices
- Professional and empathetic family communication
Concerns
- Non-refundable community fee dispute
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the dining experience here; could you tell us more about the different meal choices available each day?
- 2The nursing staff seems to be very highly regarded by families; how do you ensure that level of compassionate care is maintained during shift changes?
- 3What kind of social activities or group outings are currently popular among the residents to help them stay engaged?
- 4Since we value clear communication, what is the best way for us to stay updated on our loved one's well-being and any changes in their care?
- 5Could you walk us through the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 6We noticed the facility is very well-maintained; how often are the common areas and resident rooms deep-cleaned?
Personalized based on this facility's data
Key Review Excerpts
“The quality of care was excellent - the staff were all kind to my dad, patient, and connected with him warmly as a person. Their communication with me as a family member was exemplary - super professional and empathetic”
“Loves the Restaurant style cafe With at least three choices of entrées every meal He’s been there five weeks and has friends already.”
“The facility is clean, well maintained, and exceptionally well staffed.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Aug 28, 2025Follow-up
The facility failed to ensure necessary referral and follow-up for a resident's healthcare needs. Specifically, the facility did not notify the provider that a prescribed seizure medication, Valtoco nasal spray, was unavailable for administration. Although staff reported the missing medication to the Resident Care Director and physician, the medication remained unavailable for use.
Aug 28, 2025Follow-upCleanReport
No deficiencies found during this inspection.
May 30, 2025Other
The facility failed to ensure that 8 of 8 sampled exit doors had an engaged, audible sounding device for residents who are disoriented or wander. This failure led to a resident exiting the facility unnoticed and being found in the driveway following a fall that required hospitalization.
May 30, 2025Other
The facility failed to ensure that 8 of 6 sampled exit doors had a continuously sounding device engaged that was audible throughout the facility when opened. This deficiency affected 5 of 6 sampled residents who were documented as disoriented or exhibiting wandering behavior.
The facility failed to properly manage health care referrals and follow-up for specific residents. This included issues regarding communication of care obligations for Resident #2, and ensuring timely follow-up or documentation for Resident #1 and Resident #5.
Feb 7, 2022Follow-up
The facility failed to ensure that aide hours met the minimum staffing requirements for 9 out of 24 sampled shifts between 01/28/22 and 02/04/22. Specifically, the facility did not maintain the required amount of aide duty hours on each 8-hour shift as mandated by the regulation for its capacity.
Feb 7, 2022Follow-up
The facility failed to meet minimum staffing requirements for 9 out of 94 sampled shifts between 01/28/22 and 02/04/22. Specifically, the facility provided insufficient aide duty hours on various first, second, and third shifts, leaving shifts short-staffed by varying amounts of time.
Nov 17, 2021Other
The facility failed to ensure the health care needs of residents were met, specifically regarding follow-up care and monitoring. Evidence showed a resident with irregular breathing was transferred to the hospital, and the facility failed to properly document vital signs and times during a change in condition.
Nov 17, 2021Other
The facility failed to ensure the health care needs of residents were met, specifically regarding a resident with irregular breathing and a failure to schedule a urology appointment. In one instance, the Resident Care Director failed to notify the physician or call 911 when a resident presented with lethargy, mumbled speech, and irregular respirations. Additionally, there was no documentation of blood pressure checks for the resident during the period of 11/08/21 to 11/11/21.
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References & Resources
Google Maps
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Google Reviews
54 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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