Madison Pointe Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 132 Google reviews

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What this means for your family
Madison Pointe features a strong rehabilitation department that many families find effective for recovery. However, the facility has a pattern of serious complaints regarding nursing responsiveness and hygiene. We strongly recommend visiting in person during off-hours to observe staffing levels and asking for a detailed explanation of their communication protocols for family members.
Google Reviews
Google Reviews
132 reviews on Google“Madison Pointe Care Center receives highly polarized feedback, with many reviewers praising the dedicated therapy team and specific staff members for their compassionate care. However, a significant number of families report serious concerns regarding neglect, poor communication, unresponsive nursing staff, and substandard food quality. While some families feel their loved ones are safe and well-cared for, others describe a facility that is understaffed and inconsistent in its basic care delivery.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Specific staff members noted for compassion and attentiveness
- Clean facility environment (according to many positive reviews)
- Helpful administrative support during the admission process
Concerns
- Slow response times to call lights and requests for assistance (mentioned by 6 reviewers)
- Poor food quality, including cold or unidentifiable meals (mentioned by 7 reviewers)
- Understaffing leading to neglect of basic hygiene and care (mentioned by 8 reviewers)
- Difficulty communicating with administration or getting return calls (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 139 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the importance of timely assistance, what is your current protocol for monitoring and responding to resident call lights throughout the day and night?
- 2I noticed that physical and occupational therapy are highly regarded here; how do you integrate those therapy goals into the daily routine for residents who need extra support?
- 3We understand that nutrition is a vital part of health; could you walk us through how the kitchen team manages meal quality and temperature to ensure residents receive appetizing, warm meals?
- 4How does your nursing team coordinate with the medical staff to ensure consistent medication management and quick responses to changes in a resident's health status?
- 5With a busy facility of 119 residents, what is your process for keeping families updated and ensuring that our questions or concerns are addressed promptly?
- 6Could you tell us more about the daily life and social activities available here, and how you encourage residents to participate and stay engaged with one another?
Personalized based on this facility's data
Key Review Excerpts
“The therapy staff was wonderful and caring even though the facility was somewhat dirty. Bathroom was never cleaned and floor was washed only after I reported bugs.”
“The aides are hard working and are overwhelmed, the food is horrible! My mother was sent there after surgery for a broken hip. One nurse came in on the weekend with blood in 3 different areas on his shirt, no gloves, no use of hand sanitizer.”
“They overdosed me and REFUSED to take me to the emergency room! I wouldn’t bring a dead dog there!!!! Beware!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with one serious abuse protection violation in 2024, alongside recurring issues with resident rights, daily care assistance, and infection control across all three surveys. While all deficiencies were reportedly corrected, the 2024 survey revealed 18 violations including problems with abuse prevention, resident grievance processes, and basic care services, suggesting ongoing operational challenges that families should investigate thoroughly before placement.
Apr 18, 2024Routine18
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nov 5, 2021Routine3
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Feb 14, 2020Routine6
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
Apr 18, 2024
$33,413
Ownership & Operations
Who Operates This Facility
Madison Pointe Care Center
for profit
Chain Affiliation
FL Snf Trust
10 facilities nationwide
Chain avg rating: 3.1/5 · Rank 17 of 46
Ownership & Management
Owners
Madison Pointe Nursing Holdco
Owner · Organization
FL Master Opco Holdco II LLC
Owner (parent company) · Organization
FL Snf Trust I
Owner (parent company) · Organization
FL Snf Trust II
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
132 reviews from families & visitors
Official Website
Visit madisonpointecc.com
Medicare data downloads
Original nursing home datasets
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