Nspire Healthcare Kendall
Strong Medicare quality ratings; families often praise highly skilled and dedicated physical therapy team. Still worth an in-person visit.
based on 306 Google reviews
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What this means for your family
While the clinical and therapy teams receive high praise for their dedication, the facility's physical environment and communication systems remain significant pain points. If you choose this facility, we strongly recommend visiting in person frequently, being present for care plan meetings, and ensuring you have a direct line of contact with a specific staff member rather than relying on the main phone line.
Google Reviews
Google Reviews
306 reviews on Google“NSPIRE Healthcare Kendall presents a stark contrast between high-quality, dedicated clinical and therapy staff and severe, systemic facility maintenance issues. While many families praise the physical therapy team and specific nurses for their compassion and professionalism, a significant number of reviewers report alarming concerns regarding unsanitary conditions, neglected hygiene, and poor communication. Families should be prepared for a facility that is undergoing renovations but currently struggles with aging infrastructure and inconsistent responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and dedicated physical therapy team
- Compassionate and attentive nursing staff
- Effective wound care services
- Strong administrative support from specific leadership
Concerns
- Unsanitary conditions and persistent odors (mentioned by 14 reviewers)
- Slow or non-existent response to call buttons (mentioned by 8 reviewers)
- Difficulty reaching staff via telephone (mentioned by 7 reviewers)
- Outdated, broken, or unsafe furniture/beds (mentioned by 6 reviewers)
- Neglect of basic hygiene and patient care (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 209 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy team and wound care services; could you tell us more about how those specialists work with residents?
- 2What specific steps is the facility taking to ensure the dining areas and resident rooms are kept fresh and clean for everyone?
- 3How do you ensure that call buttons are answered promptly, especially during busy shift changes or overnight?
- 4With the high staffing rating you have, how do you ensure that communication between the nursing staff and family members remains easy and consistent?
- 5What is your process for managing medications to ensure everything is handled accurately and safely?
- 6Can you describe what a typical day of social activities and engagement looks like for the residents here?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team is top notch and the staff really care about the services they provide. The administrator is very involved and makes sure all the residents are treated the way they should be cared for.”
“The facility is a mess. It is not very clean and smells. The staff is friendly but seem too be overworked and understaffed. Most of the times when I call, no one answers the main number.”
“The Wound Care team here is great! Yelenys has been attending to my mother's wounds every day for 6 weeks. She is extremely knowledgeable in wound care and my mother is almost completely healed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a pattern of recurring deficiencies across multiple care areas, with families filing five complaint reports that triggered inspections. The most persistent issues involve accident prevention and safety supervision, medication management, and care planning, with safety concerns appearing in surveys from 2022 through 2024. While the facility has corrected each identified deficiency, the repeated nature of problems in core care areas suggests ongoing quality challenges families should carefully consider.
Nov 21, 2024Routine6
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Apr 4, 2024Complaint1
Construction Deficiencies
Meet other general requirements.
Aug 9, 2023Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Jun 27, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 28, 2022Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Federal Penalties
Fine
Jul 17, 2023
$13,762
Ownership & Operations
Who Operates This Facility
Nspire Healthcare Kendall
for profit
Chain Affiliation
Consulate Health Care/independence Living Centers/nspire Healthcare/raydiant Health Care
11 facilities nationwide
Chain avg rating: 2.3/5 · Rank 8 of 35
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
306 reviews from families & visitors
Official Website
Visit nspirehc.com
Medicare data downloads
Original nursing home datasets
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