Palace at Kendall Nursing and Rehabilitation Cente
Strong Medicare quality ratings; families often praise effective physical and occupational therapy programs. Still worth an in-person visit.
based on 161 Google reviews
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What this means for your family
The Palace at Kendall offers a high-quality physical environment and effective rehabilitation therapy, making it a strong candidate for post-surgical recovery. However, families must be aware of recurring, serious reports regarding overnight neglect and understaffing. We strongly recommend that you visit during off-hours and specifically ask the administration about their overnight nurse-to-patient ratios and safety monitoring protocols.
Google Reviews
Google Reviews
161 reviews on Google“The Palace at Kendall receives highly polarized feedback, with many families praising the facility for its clean, hotel-like environment and effective rehabilitation therapy. However, a significant number of reviewers report serious concerns regarding patient neglect, understaffing, and poor communication from nursing staff. Families considering this facility should weigh the strong clinical outcomes reported by some against the recurring allegations of inadequate overnight supervision and language barriers.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Clean, well-maintained, and aesthetically pleasing facility
- Compassionate and attentive nursing staff (cited by many)
- Strong administrative support and responsiveness for many families
Concerns
- Neglect and lack of supervision, particularly overnight (mentioned by 7 reviewers)
- Understaffing leading to slow response times (mentioned by 5 reviewers)
- Language barriers (predominantly Spanish-speaking staff) (mentioned by 3 reviewers)
- Unprofessional or rude behavior from nursing staff (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 144 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that the facility has 180 residents, what specific protocols are in place to ensure consistent supervision and timely assistance during the overnight hours?
- 2How does the nursing team manage communication and care coordination when there are language differences between staff and residents?
- 3I noticed the facility has a strong reputation for physical and occupational therapy; could you walk me through how those programs are integrated into a resident's daily schedule?
- 4What steps does the administration take to ensure that staff members maintain a professional and supportive demeanor, especially during high-stress periods?
- 5How are families kept in the loop regarding their loved one's health status, and what is the best way to escalate concerns if we feel a response is not timely?
- 6With a 5-star CMS rating, what specific initiatives are currently in place to maintain that standard of care while addressing the recent state violations?
Personalized based on this facility's data
Key Review Excerpts
“My mother was a patient at the Palace Nursing Home and rehab center on several occasions. Each time the care she received was exceptional. Everyone was very attentive to her needs.”
“My grandmother was taken there for rehab after hand and wrist surgery. She wasn’t there long enough to start rehab because due to staff and facility negligence she was brought to the emergency room.”
“The physical therapist employed at their nursing center left my grandfather alone to do exercises, he had been bedridden in the hospital and had back surgery less than a week before. By the time the physical therapist came back my grandfather was unresponsive, on the floor. He died that day.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a moderate number of deficiencies across two surveys but all issues were corrected by the provider. The most recurring problems involved care planning and resident assessments, along with fire safety maintenance issues like sprinkler systems and emergency exits. While one infection control violation in 2024 carried higher severity, the facility's track record of addressing all identified deficiencies suggests responsiveness to regulatory oversight.
Apr 23, 2026Routine6
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 3, 2024Routine7
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
May 10, 2023Routine5
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Ownership & Operations
Who Operates This Facility
Palace at Kendall Nursing and Rehabilitation Cente
for profit
Ownership & Management
Owners
Kendall Health Care INC
Owner · Organization
Khcpci LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
161 reviews from families & visitors
Official Website
Visit thepalace.org
Medicare data downloads
Original nursing home datasets
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