Novato Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 31 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (51 vs median 13.0)
- High RN turnover (62%)
Bottom 25% in CA · Below recommended RN staffing · Above recommended total nurse staffing · $90,206 in fines · Abuse citation
What this means for your family
This facility offers exceptional physical therapy and a very high standard of care in their memory unit. However, you must investigate recent state citations and ask specifically how the facility manages staffing levels during night and weekend shifts to ensure your loved one's safety.
Google Reviews
Google Reviews
31 reviews on Google“Families considering Novato Healthcare Center will find a facility praised for its highly competent physical therapy department and a compassionate, professional nursing staff. While many residents thrive in a clean and well-maintained environment, there are serious reports of understaffing and failure to communicate critical incidents like patient falls. Prospective families should prioritize verifying recent state citation records and staffing levels during shift changes.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and OT services
- Compassionate and professional nursing staff
- Clean and well-maintained environment
- Strong communication from administrative and rehab teams
Concerns
- Understaffing leading to neglect or slow response (mentioned by 2 reviewers)
- Failure to communicate medical incidents or falls to families (mentioned by 2 reviewers)
- Inconsistent hygiene/personal care for some residents
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy services; how do you integrate those specialized rehab programs into a resident's daily routine?
- 2What is your process for ensuring family members are notified immediately if a medical incident or a fall occurs?
- 3With the high staffing rating noted in your CMS reports, how do you ensure that personal hygiene and daily care needs are met consistently for every resident?
- 4How does the administration ensure that communication remains strong and transparent between the nursing staff and the families?
- 5What kind of daily activities or social events do you have planned to keep residents engaged and connected with one another?
- 6In the event of an unexpected medical emergency after hours, what is the protocol for contacting the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy department is the best I have seen compared to similar facilities. Both of my parents received consistent and exemplary care.”
“My father was placed in the memory unit for dementia. He is clean, shaved, nails and hair cut and dressed every time we show up.”
“Every single staff member was open, transparent, collaborative, empathetic and professional. All the key staff gave me their phone numbers and encouraged me to communicate with them.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
7
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Novato Healthcare Center has a concerning pattern of repeated complaint-driven violations, with families filing reports that triggered nearly half of all inspections. The facility shows persistent problems with protecting residents from abuse and neglect, medication management, and maintaining safe environments free from accident hazards. While all deficiencies show correction dates, the recurring nature of similar violations—particularly around resident protection and medication errors appearing multiple times across recent years—suggests ongoing systemic issues that families should carefully consider.
Mar 25, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Dec 31, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 3, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nov 20, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 13, 2025Routine27
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nov 13, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Aug 8, 2025
$17,624
Fine
Apr 23, 2025
$72,864
Payment Denial
Apr 23, 2025
70-day denial
Ownership & Operations
Who Operates This Facility
Novato Healthcare Center
for profit
Ownership & Management
Owners
Asru LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit novatohc.com
Medicare data downloads
Original nursing home datasets
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