Nottingham R H C F
Strong Medicare quality ratings; families often praise beautiful, well-maintained facility. Still worth an in-person visit.
based on 20 Google reviews
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What this means for your family
While the facility offers a beautiful environment and strong social programming, the reports of delayed emergency responses are a significant concern. Families should conduct a site visit specifically to observe the response time to call lights and ask for detailed staffing ratios in the assisted living and memory care wings.
Google Reviews
Google Reviews
20 reviews on Google“The Nottingham R H C F receives polarized feedback, with some families praising the beautiful facility and compassionate staff in assisted living, while others report significant concerns regarding emergency response times and neglect. While the physical environment and activities are frequently lauded, there are serious allegations regarding the quality of care for residents in assisted living and memory care units.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained facility
- Engaging activities and events
- Compassionate staff in assisted living
- Restaurant-quality dining
Concerns
- Slow emergency response times (mentioned by 2 reviewers)
- Neglect and isolation in assisted living/memory care (mentioned by 3 reviewers)
- Unprofessional or rude staff communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's smaller size of 40 residents, how do you ensure that each resident, particularly those in memory care, receives consistent attention and social engagement throughout the day?
- 2I noticed your dining program is highly praised; could you walk me through how you accommodate individual dietary needs while maintaining that restaurant-quality experience?
- 3Could you explain the protocols in place for emergency situations and how you ensure that response times remain prompt for residents who may need urgent assistance?
- 4How does your leadership team foster a culture of open communication and professionalism among staff members to ensure families always feel well-informed and supported?
- 5I see you actively engage with online feedback; how do you use input from families to continuously improve the quality of care and daily life for your residents?
- 6With your high CMS ratings for health and safety, what specific steps do you take to maintain that standard of care on a daily basis for your residents?
Personalized based on this facility's data
Key Review Excerpts
“My mother fell and rang their "emergency alert" button and it took 40 minutes for someone to get to her.”
“You will only be shown the heathy, happy independence residents because of you saw what is truly happening in assisted living or memory care you would report them to the state for neglect and cruelty.”
“I have been to several facilities in the past several years with other family members and other facilities can’t compare to the outstanding level of compassion and communication of the Assisted Living staff of the Nottingham.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
5
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Nottingham R H C F has 19 deficiencies across three surveys with no complaint-triggered issues, suggesting families haven't filed formal reports. The facility shows recurring problems with fire safety systems and resident care quality, including issues with sprinkler systems, fire alarms, daily living assistance, and mobility care. All deficiencies appear corrected by the facility, though fire safety concerns have persisted across multiple surveys.
Sep 12, 2025Routine4
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Provide properly protected cooking facilities.
Mar 7, 2024Routine10
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Dec 3, 2021Routine5
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Ownership & Operations
Who Operates This Facility
Nottingham R H C F
nonprofit
Ownership & Management
Owners
Loretto Management CORP
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit lorettocny.org
Medicare data downloads
Original nursing home datasets
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