Northpark Health and Rehabilitation of Cascadia
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 136 Google reviews
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What this means for your family
This facility offers a high-quality physical environment and an excellent therapy team, making it a strong candidate for short-term rehab. However, families must be prepared to be highly involved; multiple reviewers noted that patients may be overlooked without a family advocate present to monitor call-light response times and basic hygiene needs.
Google Reviews
Google Reviews
136 reviews on Google“Northpark Health and Rehabilitation of Cascadia receives polarized feedback, with many praising its modern, hotel-like facility and dedicated therapy team. However, a significant number of families report critical concerns regarding chronic understaffing, slow response times to call lights, and poor communication from case management. While some patients experience excellent, compassionate care, others describe a lack of basic hygiene assistance and neglectful nursing oversight.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained private rooms
- Highly skilled and encouraging physical/occupational therapy team
- Professional and compassionate nursing staff (specific individuals cited)
- Welcoming and helpful reception and administrative staff
Concerns
- Chronic understaffing leading to ignored call lights and delayed patient care (mentioned by 12 reviewers)
- Poor communication and lack of responsiveness from case managers (mentioned by 6 reviewers)
- Poor food quality, including cold meals and limited variety (mentioned by 5 reviewers)
- Inconsistent hygiene care, including delayed diaper changes and infrequent showers (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 137 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the high praise for your therapy team, how do they coordinate with the nursing staff to ensure my loved one stays on track with their recovery goals?
- 2I noticed that staffing levels are a primary focus for your improvement; what specific protocols do you have in place to ensure call lights are answered promptly during busy shifts?
- 3Communication is very important to our family; could you walk us through how you typically update families regarding changes in care or medication management?
- 4We’ve heard great things about the cleanliness of your private rooms, but could you share how the team ensures consistent daily hygiene care and assistance for residents?
- 5Regarding the dining experience, what options are available if a resident finds the standard menu doesn't meet their preferences or nutritional needs?
- 6How does your administrative team handle family concerns or questions to ensure we feel heard and supported throughout our loved one’s stay?
Personalized based on this facility's data
Key Review Excerpts
“The staff is amazing from housekeeping to charge nurse. Everyone was so caring. There goal help me to get better. P.t, O.t very consistent making sure I could physically take care of myself.”
“The call button was always ignored and half of the staff is rude, I had to come twice a day to make sure my mother had something to eat and changed.”
“The nurses are above and beyond professional “Especially nurse Jen” My husband started to crash and she new exactly what to do. I can’t even tell you the relief I had at that moment knowing he was in excellent hands.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 16 deficiencies across three surveys, including three triggered by family complaints regarding resident abuse protection, care quality, and medication management. The most recurring issues involve medication management, quality of care, and emergency preparedness. While all deficiencies show correction dates, the pattern suggests ongoing challenges, with quality of care problems appearing in both 2023 and 2024 surveys.
Feb 11, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 23, 2026Routine2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 17, 2024Routine1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 20, 2023Routine3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Oct 20, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 1, 2022Routine2
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Federal Penalties
Fine
Jan 23, 2026
$12,735
Ownership & Operations
Who Operates This Facility
Northpark Health and Rehabilitation of Cascadia
for profit
Chain Affiliation
Cascadia Healthcare
44 facilities nationwide
Chain avg rating: 3.2/5 · Rank 6 of 43 (Best)
Ownership & Management
Owners
Cascadia Arizona Operations, LLC
Owner · Organization
Cascadia Hc Group LLC
Owner (parent company) · Organization
Cascadia Healthcare LLC
Owner (parent company) · Organization
Cascadia Holdco LLC
Owner (parent company) · Organization
Hammond, Owen
Owner (parent company)
Laforte, Stephen
Owner (parent company)
Nelson, Timothy
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
136 reviews from families & visitors
Official Website
Visit northparkhealthandrehab.com
Medicare data downloads
Original nursing home datasets
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