A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 214 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Diamondback Healthcare Center has a middle-range Medicare overall rating. Strengths include highly effective physical and occupational therapy team. Some reviewers note concerns about chronic understaffing leading to long wait times for call lights (mentioned by 9 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Diamondback Healthcare Center receives highly polarized feedback, with many families praising the facility's modern appearance, effective physical therapy team, and engaging activities department. However, a significant number of reviewers report serious concerns regarding chronic understaffing, slow response times to call lights, and inconsistent communication from nursing and case management staff. Families should be aware that while many residents have positive rehabilitation outcomes, others have experienced issues with medication management and neglect.
Quality Themes
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Distribution · 237 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The best part is the rehab therapy staff. They worked very hard and were skillful in getting my strength back and getting me walking again.”
“At one point, my dad was left sitting in a soiled diaper the entire day because one was available to assist him. Even more concerning, his medications were mismanaged.”
“The entire staff, from the skilled nurses, physical therapists and social workers, was outstanding. The facility was extremely clean and when I first arrived to take a tour, it had the feel of an upscale hotel lobby.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
10
measures
2
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaints against this facility, with seven complaint-triggered deficiencies spanning recent years. Key recurring issues include resident rights violations (particularly medical record privacy), abuse prevention policies, and care quality standards. Most concerning, three recent deficiencies from January 2026 regarding resident records and documentation remain uncorrected with no improvement plan, while earlier building safety and care issues were addressed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
Jan 8, 2024
$1,899
Fine
Dec 18, 2023
$3,174
Source: AZ State Licensing Agency
An on-site complaint survey was conducted on April 10, 2026, for the investigation of intake (s) #00164944; 00164879; 00164930; 00162470; and 00161414. No deficiencies were cited.
The State Compliance Survey was conducted on February 3, 2026 through February 6, 2026, in conjunction with complaint(s): 00157367, 00158126, 00158148, and 00157929. The following deficiencies were cited:
Based on observations, staff interviews, and policy review, the facility failed to ensure that food is labeled and dated after opening in accordance with professional food safety standards. The deficient practice may result in practices of food storage that may not be in accordance with professional food safety standards.  Â
 Based on clinical record review, observations, staff interviews, and review of policy and procedures, the facility failed to ensure proper infection prevention and control practices were implemented related to contact precautions for one resident of 5 residents (#117) and the facility failed to ensure that community infection control surveillance mapping was documented. The deficient practice could result in transmission of infection in the facility.
Based on clinical record review, observations, staff interviews, and review of policy and procedures, the facility failed to ensure proper infection prevention and control practices were implemented related to contact precautions for one resident of 5 residents (#117) and the facility failed to ensure that community infection control surveillance mapping was documented.Â
Based on observations, staff interviews, and policy review, the facility failed to ensure that food is labeled and dated after opening in accordance with professional food safety standards.
The onsite complaint survey was conducted on January 28 through 29, 2026 and investigated complaints # 2278901, 2278911, 2278917, 2278924, 2278928, 2278930, 00122947, 00131199, 00134645, 00148084, 00148389, 00148076, 00149399, 2718470, 00156338, 00133648, 00155944, and 00142954The following deficiencies were cited:
Based on clinical record review, staff interviews, observation, and policy review, the facility failed to ensure resident-identifiable information was maintained confidentially and protected from public view for one Resident (#29). This deficient practice resulted in the exposure of protected health information (PHI) to an unauthorized individual and could result in a violation of residents’ rights to privacy and confidentiality.Â
Based on observation, interview, and record review, the facility failed to accurately document that a medication was discontinued and rationale thereof for one (#28) of three sampled residents. The deficient practice could result in negatively impacting continuity of care documentation.Â
Based on observation, interview, and record review, the facility failed to accurately document that a medication was discontinued and rationale thereof for one (#28) of three sampled residents.
Based on closed record review, staff interviews, review of facility process and policy, and the State Operations Manual the facility failed to ensure that all transfer/discharge notifications were made for two residents (#17 and #22).
Based on closed record review, staff interviews, review of facility process and policy, and the State Operations Manual the facility failed to ensure that all transfer/discharge notifications were made for two residents (#17 and #22). The deficient practice could lead to notifications and pertinent information regarding the discharge/transfer not being provided.
Based on clinical record review, staff interviews, observation, and policy review, the facility failed to ensure resident-identifiable information was maintained confidentially and protected from public view for one Resident (#29).
The onsite complaint survey was conducted on January 21, 2026, and investigated complaints #00150218There were no deficiencies noted.
The onsite complaint survey was conducted on January 09, 2025, and investigated complaints # 00153573,00155502, and 00155567. There were no deficiencies noted.
The onsite complaint survey was conducted on December 18, 2025 and investigated complaints # 00153451. There were no deficiencies noted.
No deficiencies are reported in this inspection record.
A complaint survey was conducted on December 05, 2025 for the investigation of intake(s) #: 00152122, 00151286, 00142387, AZ00213100, AZ00213105. The following deficiencies were cited:
Based on clinical record review, interviews and review of facility policy and procedure, the facility failed to ensure medications were administered within the physician ordered parameters for Resident #09. The deficient practice may result in medications being administered outside physician ordered parameters.
Based on clinical record review, interviews and review of facility policy and procedure, the facility failed to ensure medications were administered within the physician ordered parameters for Resident #09. The deficient practice may result in medications being administered outside physician ordered parameters.
Diamondback Healthcare Center
for profit
Owners
91st Avenue Holdings LLC
Owner · Organization
Ih-Az Holdings LLC
Owner (parent company) · Organization
Lotus Development LLC
Owner (parent company) · Organization
Matrix Capital Partners LLC
Owner (parent company) · Organization
Prime Access Mortgage INC.
Owner (parent company) · Organization
Red Clover Technology LLC
Owner (parent company) · Organization
Ascension Alpha Fund, LLC
Owner (parent company) · Organization
California Ironworkers Field Pension Trust
Owner (parent company) · Organization
Locust Pointe Senior Debt Fund, II, L.p.
Owner (parent company) · Organization
Lpc Gp II, LLC
Owner (parent company) · Organization
Lppc Feeder, LLC
Owner (parent company) · Organization
Pacific Private Credit Fund III L. P.
Owner (parent company) · Organization
Teacher's Retirement System of the State of Illinois
Owner (parent company) · Organization
Smith, Eric
Owner (parent company)
Key personnel
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