Diamondback Healthcare Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy team. Still worth an in-person visit.
based on 196 Google reviews

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What this means for your family
This facility offers an excellent rehabilitation gym and a very active social program that can greatly aid recovery. However, the recurring reports of understaffing and medication errors are significant risks; if you choose this facility, ensure you have a family member present frequently to advocate for your loved one and monitor their care.
Google Reviews
Google Reviews
196 reviews analyzed“Diamondback Healthcare Center receives highly polarized feedback, with many families praising the facility's modern appearance, effective physical therapy team, and engaging activities department. However, a significant number of reviewers report serious concerns regarding chronic understaffing, slow response times to call lights, and inconsistent communication from nursing and case management staff. Families should be aware that while many residents have positive rehabilitation outcomes, others have experienced issues with medication management and neglect.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy team
- Engaging and active social programs
- Modern, clean, and well-maintained facility
- Responsive post-discharge follow-up care
Concerns
- Chronic understaffing leading to long wait times for call lights (mentioned by 9 reviewers)
- Poor medication management and missed doses (mentioned by 5 reviewers)
- Inconsistent or non-existent communication from case managers (mentioned by 6 reviewers)
- Neglect regarding basic hygiene and wound care (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they work with residents to help them regain independence?
- 2With the facility being so modern and well-maintained, what kind of social programs or daily activities do you have planned to keep residents engaged?
- 3How does your nursing team ensure that medication schedules are strictly followed and that every dose is accurately recorded?
- 4What specific protocols do you have in place to ensure that call lights are answered promptly, even during busier shifts?
- 5How does the communication process work between the case managers and family members to keep us updated on our loved one's progress?
- 6In the event of a medical emergency during the night, what is the immediate procedure for getting the resident the care they need?
Personalized based on this facility's data
Key Review Excerpts
“The best part is the rehab therapy staff. They worked very hard and were skillful in getting my strength back and getting me walking again.”
“The staff was shockingly underwhelming. They appeared disengaged, unfrie... They repeatedly messed up their meals to the point that I had to bring food every single day.”
“At one point, my dad was left sitting in a soiled diaper the entire day because one was available to assist him. Even more concerning, his medications were mismanaged.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
12
measures
1
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents with depression symptoms
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, with seven complaint-triggered deficiencies spanning recent years. Key recurring issues include resident rights violations (particularly medical record privacy), abuse prevention policies, and care quality standards. Most concerning, three recent deficiencies from January 2026 regarding resident records and documentation remain uncorrected with no improvement plan, while earlier building safety and care issues were addressed.
Feb 6, 2026Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 29, 2026Complaint3
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 5, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 7, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 31, 2024Routine3
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 14, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
Jan 8, 2024
$1,899
Fine
Dec 18, 2023
$3,174
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Apr 10, 2026ComplaintCleanReport
An on-site complaint survey was conducted on April 10, 2026, for the investigation of intake (s) #00164944; 00164879; 00164930; 00162470; and 00161414. No deficiencies were cited.
Feb 3, 2026Complaint
The State Compliance Survey was conducted on February 3, 2026 through February 6, 2026, in conjunction with complaint(s): 00157367, 00158126, 00158148, and 00157929. The following deficiencies were cited:
Based on observations, staff interviews, and policy review, the facility failed to ensure that food is labeled and dated after opening in accordance with professional food safety standards. The deficient practice may result in practices of food storage that may not be in accordance with professional food safety standards.  Â
 Based on clinical record review, observations, staff interviews, and review of policy and procedures, the facility failed to ensure proper infection prevention and control practices were implemented related to contact precautions for one resident of 5 residents (#117) and the facility failed to ensure that community infection control surveillance mapping was documented. The deficient practice could result in transmission of infection in the facility.
Based on clinical record review, observations, staff interviews, and review of policy and procedures, the facility failed to ensure proper infection prevention and control practices were implemented related to contact precautions for one resident of 5 residents (#117) and the facility failed to ensure that community infection control surveillance mapping was documented.Â
Based on observations, staff interviews, and policy review, the facility failed to ensure that food is labeled and dated after opening in accordance with professional food safety standards.
Jan 28, 2026Complaint
The onsite complaint survey was conducted on January 28 through 29, 2026 and investigated complaints # 2278901, 2278911, 2278917, 2278924, 2278928, 2278930, 00122947, 00131199, 00134645, 00148084, 00148389, 00148076, 00149399, 2718470, 00156338, 00133648, 00155944, and 00142954The following deficiencies were cited:
Based on closed record review, staff interviews, review of facility process and policy, and the State Operations Manual the facility failed to ensure that all transfer/discharge notifications were made for two residents (#17 and #22). The deficient practice could lead to notifications and pertinent information regarding the discharge/transfer not being provided.
Based on observation, interview, and record review, the facility failed to accurately document that a medication was discontinued and rationale thereof for one (#28) of three sampled residents.
Based on observation, interview, and record review, the facility failed to accurately document that a medication was discontinued and rationale thereof for one (#28) of three sampled residents. The deficient practice could result in negatively impacting continuity of care documentation.Â
Based on closed record review, staff interviews, review of facility process and policy, and the State Operations Manual the facility failed to ensure that all transfer/discharge notifications were made for two residents (#17 and #22).
Based on clinical record review, staff interviews, observation, and policy review, the facility failed to ensure resident-identifiable information was maintained confidentially and protected from public view for one Resident (#29). This deficient practice resulted in the exposure of protected health information (PHI) to an unauthorized individual and could result in a violation of residents’ rights to privacy and confidentiality.Â
Based on clinical record review, staff interviews, observation, and policy review, the facility failed to ensure resident-identifiable information was maintained confidentially and protected from public view for one Resident (#29).
Jan 21, 2026ComplaintCleanReport
The onsite complaint survey was conducted on January 21, 2026, and investigated complaints #00150218There were no deficiencies noted.
Jan 9, 2026ComplaintCleanReport
The onsite complaint survey was conducted on January 09, 2025, and investigated complaints # 00153573,00155502, and 00155567. There were no deficiencies noted.
Dec 18, 2025ComplaintCleanReport
The onsite complaint survey was conducted on December 18, 2025 and investigated complaints # 00153451. There were no deficiencies noted.
Dec 12, 2025OtherCleanReport
No deficiencies found during this inspection.
Dec 5, 2025Complaint
A complaint survey was conducted on December 05, 2025 for the investigation of intake(s) #: 00152122, 00151286, 00142387, AZ00213100, AZ00213105. The following deficiencies were cited:
Based on clinical record review, interviews and review of facility policy and procedure, the facility failed to ensure medications were administered within the physician ordered parameters for Resident #09. The deficient practice may result in medications being administered outside physician ordered parameters.
Based on clinical record review, interviews and review of facility policy and procedure, the facility failed to ensure medications were administered within the physician ordered parameters for Resident #09. The deficient practice may result in medications being administered outside physician ordered parameters.
Ownership & Operations
Who Operates This Facility
Diamondback Healthcare Center
for profit
Ownership & Management
Owners
91st Avenue Holdings LLC
Owner · Organization
Ih-az Holdings LLC
Owner (parent company) · Organization
Lotus Development LLC
Owner (parent company) · Organization
Matrix Capital Partners LLC
Owner (parent company) · Organization
Prime Access Mortgage INC.
Owner (parent company) · Organization
Red Clover Technology LLC
Owner (parent company) · Organization
Ascension Alpha Fund, LLC
Owner (parent company) · Organization
Smith, Eric
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
196 reviews from families & visitors
Official Website
Visit diamondbackhealth.com
Medicare data downloads
Original nursing home datasets
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