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Nursing HomeMedicaid

Estrella of Cascadia, L.L.C.

Limited public data on Estrella of Cascadia, L.L.C.. Call, tour, and ask to meet current residents' families — your own impression matters most.

2020 North 95th Avenue, Sheely Farms Commerce Center · Phoenix, AZ 85037Licensed & Active
Google rating
4.1/5

based on 130 Google reviews

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What this means for your family

This facility is an excellent choice for rehabilitation, particularly due to their standout physical and occupational therapy teams. However, families should monitor nursing responsiveness and ask about staffing levels during night shifts, as some patients have experienced delays in care.

Google Reviews

Google Reviews

130 reviews analyzed
Families considering NorthPark/Estrella of Cascadia can expect highly praised rehabilitation services and a compassionate therapy team. While many reviewers highlight the professional nursing and physical therapy staff, there are significant concerns regarding nursing shortages and delays in pain medication management during certain shifts.

Quality Themes

Tap a score for details
Food9.0Staff9.0Clean10.0Activities8.0Meds3.0MemoryN/AComms8.0ValueN/A

Strengths

  • Exceptional physical and occupational therapy teams
  • Compassionate and attentive nursing and CNA staff
  • Clean and modern facility environment
  • Welcoming and professional administrative staff

Concerns

  • Nursing shortages and heavy workloads (mentioned by 3 reviewers)
  • Delays in pain medication administration
  • Inadequate staffing on night shifts (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.52025(15)4.72026(15)

Distribution

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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they work with residents to maintain mobility?
  • 2How does the nursing team manage medication schedules to ensure everything is administered precisely and on time?
  • 3What is the staffing structure like during the overnight hours to ensure residents are well-supported through the night?
  • 4Could you describe the typical daily routine and what kind of social activities are available to keep residents engaged?
  • 5In the event of a sudden medical emergency during the night, what are your specific protocols for immediate care?
  • 6We noticed how much your administrative staff values professional communication; how do you keep families updated on any changes in a resident's care?

Personalized based on this facility's data


Key Review Excerpts

The entire time from registration to discharge was a wonderful experience. From the moment walking into the reception area makes you feel welcome.

Long-term resident's family · 2026★★★★★

My physical therapist, Josh, and my occupational therapist, Meredith, made sure that was exactly what happened! They were compassionate, happy, no-nonsense therapists. The absolute best.

Rehab patient · 2026★★★★★

I was there for 5 days because of surgery. Patients shouldn't have to wait 2 to 4 hour for pain relief!

Rehab patient · 2026☆☆☆☆
Source: 130 Google reviews

Inspection History

State Inspection History

State Inspections

Source: AZ State Licensing Agency

15total
18deficiencies
Mar 19, 2026Complaint
CleanReport

An onsite complaint survey was conducted on March 19, 2026 for the Intake: 2793575. There were no deficiencies cited.

Feb 11, 2026Complaint

An onsite complaint survey was conducted on February 11, 2026 for the investigation of intake #00157991. The following deficiency was cited:

20(f)(5) Resident-identifiable information. (i) A facility may not release information that is resident-identifiable to the public. (ii) The facility may release information that is resident-identifiaResident Records - Identifiable Information - 0842 FederalCorrected Mar 12, 2026

Based on the clinical record review, staff interviews, facility documentation, and policy review, the facility failed to ensure that it maintained medical records that were accurately documented and complete for one of the three sample Residents (#111) for wandering/elopement risk. The deficient practice may result in a medical record that is inconsistent with person-centered plan of care and goals. Â

An administrator shall ensure that: R9-10-411.A.1. A medical record is established and maintained for each resident according to A.R.S. Title 12, Chapter 13, Article 7.1;R9-10-411.A.1.Corrected Mar 12, 2026

Based on the clinical record review, staff interviews, facility documentation, and policy review, the facility failed to ensure that it maintained medical records that were accurately documented and complete for one of the three sample Residents (#111) for wandering/elopement risk.

Jan 20, 2026Complaint

The recertification and complaint survey was conducted on January 20, 2026 through January 23, 2026, with investigation of complaints 00150375 and 00151590. The following deficiencies were cited: 

Residents are Free of Significant Med Errors - 0760 FederalCorrected Feb 20, 2026

Based on clinical record review, staff interviews, facility documentation, policy, and procedures the facility failed to ensure that Resident (#79) was administered only the medications ordered by the provider. The deficient practice resulted in the administration of medications that were not ordered for resident.Â

45(g) Labeling of Drugs and Biologicals Drugs and biologicals used in the facility must be labeled in accordance with currently accepted professional principles, and include the appropriate accessory Label/Store Drugs and Biologicals - 0761 FederalCorrected Feb 20, 2026

Based on observations, staff interviews, and a review of facility policy, the facility failed to ensure medications were not stored past their expiration date. The deficient practice could result in expired drugs stored in the facility available to be used for the residents.Â

An administrator shall ensure that policies and procedures for medication services: R9-10-421.A.1. Include: R9-10-421.A.1.b. Procedures for preventing, responding to, and reporting: R9-10-421.R9-10-421.A.1.b.i.Corrected Feb 20, 2026

Based on clinical record review, staff interviews, facility documentation, policy, and procedures the facility failed to ensure that Resident (#79) was administered only the medications ordered by the provider.Â

When medication is stored at a nursing care institution, an administrator shall ensure that: R9-10-421.D.3. Policies and procedures are established, documented, and implemented to protect the healtR9-10-421.D.3.a.Corrected Feb 20, 2026

Based on observations, staff interviews, and a review of facility policy, the facility failed to ensure medications were not stored past their expiration date.Â

Dec 8, 2025Complaint
CleanReport

The state complaint survey was conducted on December 8, 2025, through December 8, 2025, of the following complaint numbers #€™s 2676247 and 00151445. There were no deficiencies cited.

Nov 19, 2025Other
CleanReport

No deficiencies found during this inspection.

May 2, 2025Complaint
CleanReport

A complaint survey was conducted on April 29, 2025 for the investigation of intakes #'s 00127871: There were no deficiencies cited.

Feb 11, 2025Complaint
CleanReport

A complaint survey was conducted on February 11, 2025 for the investigation of intake #AZ00223272 and AZ00222722. There were no deficiencies cited.

Dec 19, 2024Complaint
CleanReport

A onsite complaint survey was conducted on December 19, 2024 through December 30, 2024 for the investigation of intake #'s: AZ00219828 and AZ00220296. There were no deficiencies cited.

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References & Resources

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