Northbrook Center for Rehabilitation and Healing
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 72 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (10 vs median 6.0)
Bottom 25% in FL · Below recommended RN staffing · Below chain average · $13,501 in fines
What this means for your family
Northbrook offers a clean environment and a highly regarded rehabilitation therapy team, making it a strong candidate for post-acute care. However, families should be vigilant regarding call-light response times and should personally monitor the consistency of hygiene care and dietary needs for their loved ones.
Google Reviews
Google Reviews
72 reviews on Google“Northbrook Center for Rehabilitation and Healing receives a high volume of positive feedback regarding its cleanliness, friendly staff, and effective rehabilitation services. However, a minority of reviewers report serious concerns regarding slow response times to call lights, inconsistent hygiene care, and poor meal quality. Families should be aware that while many praise the facility's atmosphere, others have noted significant lapses in patient attention and staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and helpful nursing staff
- Effective physical and occupational therapy
- Responsive administrative team
Concerns
- Slow response times to call lights (mentioned by 3 reviewers)
- Inconsistent hygiene and cleanliness in patient rooms (mentioned by 3 reviewers)
- Poor food quality and lack of nutritional value (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 66 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that medication management is a key focus for your residents, could you walk us through the specific protocols and oversight in place to ensure accuracy and safety?
- 2We noticed some feedback regarding room cleanliness; what is your current daily housekeeping schedule, and how do you ensure that individual rooms are consistently maintained to a high standard?
- 3With the current staffing levels, what is the average response time for a call light, and how do you prioritize these requests when multiple residents need assistance at the same time?
- 4We understand that dining is a vital part of the daily experience; how are you working to improve the quality and nutritional variety of the meals served to residents?
- 5I saw that your team occasionally responds to online feedback; how do you use that type of family input to make tangible changes to the care provided here?
- 6What specific steps are taken to ensure that residents receive consistent, high-quality care during the overnight hours when staffing levels may be different?
Personalized based on this facility's data
Key Review Excerpts
“My husband is a resident of Northbrook Center for Rehab and Healing. I visit frequently usually around lunch time... Northbrook's staff (in particular his CRNs and PTs) are there. All his needs are met and most importantly they speak for him.”
“I was a patient at Northbrook Ctr for Rehab(5/10-5/30). I found my stay there to be a very pleasant experience. The personnel were very professional and courteous.”
“The nurses rarely show up for the call button in a timely manner. The residents have to hear the bells going off for hours due to lack of attention.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring deficiencies across multiple areas, with 39 violations found in three routine surveys. The most frequent problem areas include fire safety and building maintenance, resident care quality, and nutrition services. While all deficiencies have correction dates, several issues persist across surveys, including resident assessments, treatment quality, and food safety, suggesting ongoing operational challenges that families should carefully consider.
Mar 27, 2025Routine12
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Ensure that any exit in an area undergoing construction, repair, or improvements shall be inspected daily to ensure its ability to be used instantly in case of emergency.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 14, 2023Routine10
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jun 30, 2022Routine17
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Report COVID19 data to residents and families.
Federal Penalties
Fine
Mar 27, 2025
$13,501
Ownership & Operations
Who Operates This Facility
Northbrook Center for Rehabilitation and Healing
for profit
Chain Affiliation
Summit Care
22 facilities nationwide
Chain avg rating: 3.2/5 · Rank 17 of 20
Ownership & Management
Owners
Summit Care Operations Holdings LLC
Owner · Organization
Drebin, Ezriel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Official Website
Visit northbrookcr.com
Medicare data downloads
Original nursing home datasets
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