Aviata at Brooksville
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 171 Google reviews
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What this means for your family
While many families report positive experiences with the activities and rehab teams, there is a persistent pattern of complaints regarding slow response times and cleanliness. We strongly recommend conducting an unannounced visit during a weekend or evening shift to observe staffing levels and facility hygiene firsthand before making a decision.
Google Reviews
Google Reviews
171 reviews on Google“Aviata at Brooksville (formerly Heron Pointe) receives highly polarized feedback, with many recent reviews praising specific staff members and holiday events, while others report severe neglect and hygiene issues. Families considering this facility should be aware of the stark contrast between reports of attentive, compassionate care and serious allegations regarding delayed medical response, poor sanitation, and understaffing.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and friendly nursing and CNA staff
- Engaging activities and holiday events
- Helpful administrative and HR personnel
- Effective rehabilitation therapy team
Concerns
- Slow response times to call lights and patient needs (mentioned by 6 reviewers)
- Poor facility cleanliness and persistent odors (mentioned by 7 reviewers)
- Inadequate or poor quality food (mentioned by 5 reviewers)
- Neglect of basic hygiene and medical care (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 162 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that resident and family input to improve the daily quality of care here?
- 2Given the current staffing levels, what is your specific protocol for ensuring call lights are answered promptly, especially during evening and night shifts?
- 3We’ve heard great things about your rehabilitation team and holiday events; how do you balance those high-energy activities with the need for consistent, daily hygiene and personal care assistance?
- 4Could you walk us through your current housekeeping schedule and how you manage facility maintenance to ensure a fresh and clean environment for residents?
- 5I understand that nutrition is a key part of health; what steps are you taking to improve the quality and variety of the meal service to better meet resident preferences?
- 6How does your nursing team coordinate with the rehabilitation staff to ensure that medical management remains consistent throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The staff were amazing and activities always had something going on getting the staff and residents involved ! Rehab worked With my loved one and mom only stayed a short time and was able to go to an ALF!”
“My mom declined considerably after being there for 3 days. Waiting 3 days for the nurse on call to examine my mom is unacceptable. It was only after demanding that a nurse examines my mother and calling the nurse on call several times did the nurse finally decide to show up the next morning.”
“The facility is clean, well maintained, and has a welcoming atmosphere. Communication with families is excellent, and it’s clear that compassion and respect are a top priority here.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
4
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 67 deficiencies across recent surveys, including 9 complaint-triggered issues where families reported problems. The most recurring issues involve emergency preparedness, resident assessment and care planning, and electrical safety concerns. While the facility has provided correction dates for violations, the high number of deficiencies and family complaints suggest ongoing challenges with basic care standards and safety protocols that families should carefully consider.
Jun 25, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 24, 2025Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure equipment listed for use in oxygen-enriched atmospheres are correctly labeled.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Feb 1, 2024Routine24
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Emergency Preparedness Deficiencies
Establish methods for sharing information.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Oct 13, 2023Complaint1
Construction Deficiencies
Meet other general requirements.
Jul 27, 2023Complaint6
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Aug 18, 2022Routine29
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Emergency Preparedness Deficiencies
Establish methods for sharing information.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Meet the requirements of an integrated health system.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Federal Penalties
Fine
Jul 27, 2023
$39,780
Ownership & Operations
Who Operates This Facility
Aviata at Brooksville
for profit
Chain Affiliation
Aviata Health Group
52 facilities nationwide
Chain avg rating: 2.1/5 · Rank 46 of 52 (Worst)
Ownership & Management
Owners
1445 Howell Ave Opco Parent LLC
Owner · Organization
1445 Howell Ave Opco Holdco LLC
Owner (parent company) · Organization
Dagan, Amitai
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldberger, Abraham
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldberger, Faigy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Herskowitz, Eliezer
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Herskowitz, Yaakov
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Travitsky, Aaron
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
171 reviews from families & visitors
Official Website
Visit centers.aviatahg.com
Medicare data downloads
Original nursing home datasets
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