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Nursing HomeMedicaid

North Westchester Restorative Therapy & Nrsg Crt

Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy. Still worth an in-person visit.

3550 Lexington Avenue, Mohegan Lake, NY 10547120 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 206 Google reviews

5
4
3
2
1
North Westchester Restorative Therapy & Nrsg Crt Nursing Home in Mohegan Lake, NY — Street View
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What this means for your family

This facility is an excellent choice for specialized neurological or physical rehabilitation due to its highly skilled therapy teams. However, if your loved one requires intensive nursing care or 24/7 monitoring for hygiene, you should closely monitor staffing levels and communication responsiveness, as several families have reported issues with nursing neglect and lack of updates.

Google Reviews

Google Reviews

206 reviews on Google
Families seeking rehabilitation services will find a highly-regarded therapy team, with many reviewers praising the physical, occupational, and speech therapists for driving significant recovery. However, there is a significant divide in experiences regarding nursing care, with some families reporting exceptional attentiveness while others describe serious concerns regarding neglect, hygiene, and communication failures.

Quality Themes

Tap a score for details
Food5.0Staff6.0Clean7.0Activities9.0Meds4.0MemoryN/AComms3.0ValueN/A

Strengths

  • Exceptional physical and occupational therapy
  • Friendly and professional rehabilitation staff
  • Engaging activities and recreation programs
  • On-site amenities like the bakery and cafe
  • Clean and well-maintained facility

Concerns

  • Nursing neglect and delayed assistance with hygiene (mentioned by 5 reviewers)
  • Poor communication from social workers and administration (mentioned by 4 reviewers)
  • Inconsistent food quality and temperature (mentioned by 3 reviewers)
  • Staffing shortages, particularly on night shifts (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'16(1)'18(10)'20(11)'22(6)'24(31)'26(35)

Distribution · 209 analyzed

5
155
4
11
3
3
2
5
1
35

How They Respond to Reviews

50%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard wonderful things about your physical and occupational therapy programs; how do you tailor these sessions to meet an individual's specific recovery goals?
  • 2With the bakery and cafe on-site, how do you ensure that meal temperatures and food quality remain consistent for all residents throughout the day?
  • 3How does the nursing team manage communication with families to ensure we are always updated on any changes in our loved one's care?
  • 4Could you tell us more about your protocols for medication management and how you ensure accuracy during shift changes?
  • 5What is the process for responding to urgent medical needs or emergencies during the overnight hours?
  • 6What kind of daily activities or recreation programs do you have planned to keep residents engaged and social?

Personalized based on this facility's data


Key Review Excerpts

The therapy department is one of excellence. My Mom faced her worst fears... but her stay at North Westchester proved her worst fears false.

Rehab patient's family · 2023★★★★★

The physical therapy is the best around. To nurses, aids and management. I highly recommend this place.

Rehab patient · 2026★★★★

The staff was very caring they do a great job

Long-term resident's family · 2024★★★★
Source: 206 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.78hrs
OK
Registered nurses for medical care
Total Nursing
3.88hrs
95%
All nurses + aides combined
Staff Turnover
35%
Lower is better (< 30% = good)
RN Turnover
16%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
93.4%
NY
91.3%
Westchester
90.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility12.6%
Mixed vs Avgs
Here
12.6%
US
12.1%
NY
18.9%
Westchester
20.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.3%
Better than Avg
Here
9.3%
US
15.4%
NY
13.8%
Westchester
12.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
NY
95.3%
Westchester
95.0%
🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility5.3%
Worse than Avg
Here
5.3%
US
1.6%
NY
1.3%
Westchester
0.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility15.7%
Mixed vs Avgs
Here
15.7%
US
19.5%
NY
13.3%
Westchester
14.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.6%
Better than Avg
Here
95.6%
US
81.8%
NY
77.0%
Westchester
73.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.8%
Better than Avg
Here
96.8%
US
79.7%
NY
78.8%
Westchester
78.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
NY
1.2%
Westchester
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Near state avg (7.6)
10 complaint-triggered

This facility has concerning patterns with 9 complaint-triggered deficiencies from families reporting issues, indicating persistent problems with care planning, infection control, and medication management. The facility shows recurring violations across fire safety systems, with repeated deficiencies in smoke barriers and emergency equipment spanning multiple surveys from 2019 to 2024. While all documented issues have correction dates, the frequency of complaints and repeated safety violations suggest ongoing operational challenges that families should carefully consider.

Mar 30, 2026Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

May 23, 2025Complaint
3
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 27, 2025Complaint
2
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0573Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

Aug 7, 2024Routine
9
0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Aug 7, 2024Complaint
4
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Nov 10, 2021Routine
16
0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0347Potential for harm · PatternCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0224Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide sliding doors free of hazards, operable without special knowledge or effort, and meet weight requirements to set door in motion.

0281Potential for harm · IsolatedCorrected

Egress Deficiencies

Install proper backup exit lighting.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0917Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure electrical receptacles or cover plates have distinctive color or marking.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0015Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

Ownership & Operations

Who Operates This Facility

Owner / Operator

North Westchester Restorative Therapy & Nrsg Crt

Organization Type

for profit

Chain Affiliation

Chain Name

Paragon Healthnet

Chain Size

11 facilities nationwide

Chain avg rating: 4.6/5 · Rank 10 of 11

Ownership & Management

Owners

Braver, Moshe

Owner

40%

Laufer, Issac

Owner

30%

Lebowitz, Chaim

Owner

10%

Lebowitz, Max

Owner

20%

Key personnel

Elba, AmyW-2 Managing EmployeeLaufer, IssacOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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