North Westchester Restorative Therapy & Nrsg Crt
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy. Still worth an in-person visit.
based on 206 Google reviews

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What this means for your family
This facility is an excellent choice for specialized neurological or physical rehabilitation due to its highly skilled therapy teams. However, if your loved one requires intensive nursing care or 24/7 monitoring for hygiene, you should closely monitor staffing levels and communication responsiveness, as several families have reported issues with nursing neglect and lack of updates.
Google Reviews
Google Reviews
206 reviews on Google“Families seeking rehabilitation services will find a highly-regarded therapy team, with many reviewers praising the physical, occupational, and speech therapists for driving significant recovery. However, there is a significant divide in experiences regarding nursing care, with some families reporting exceptional attentiveness while others describe serious concerns regarding neglect, hygiene, and communication failures.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Friendly and professional rehabilitation staff
- Engaging activities and recreation programs
- On-site amenities like the bakery and cafe
- Clean and well-maintained facility
Concerns
- Nursing neglect and delayed assistance with hygiene (mentioned by 5 reviewers)
- Poor communication from social workers and administration (mentioned by 4 reviewers)
- Inconsistent food quality and temperature (mentioned by 3 reviewers)
- Staffing shortages, particularly on night shifts (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 209 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy programs; how do you tailor these sessions to meet an individual's specific recovery goals?
- 2With the bakery and cafe on-site, how do you ensure that meal temperatures and food quality remain consistent for all residents throughout the day?
- 3How does the nursing team manage communication with families to ensure we are always updated on any changes in our loved one's care?
- 4Could you tell us more about your protocols for medication management and how you ensure accuracy during shift changes?
- 5What is the process for responding to urgent medical needs or emergencies during the overnight hours?
- 6What kind of daily activities or recreation programs do you have planned to keep residents engaged and social?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department is one of excellence. My Mom faced her worst fears... but her stay at North Westchester proved her worst fears false.”
“The physical therapy is the best around. To nurses, aids and management. I highly recommend this place.”
“The staff was very caring they do a great job”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents who got a urinary tract infection
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 9 complaint-triggered deficiencies from families reporting issues, indicating persistent problems with care planning, infection control, and medication management. The facility shows recurring violations across fire safety systems, with repeated deficiencies in smoke barriers and emergency equipment spanning multiple surveys from 2019 to 2024. While all documented issues have correction dates, the frequency of complaints and repeated safety violations suggest ongoing operational challenges that families should carefully consider.
Mar 30, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 23, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 27, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Aug 7, 2024Routine9
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Aug 7, 2024Complaint4
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 10, 2021Routine16
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide sliding doors free of hazards, operable without special knowledge or effort, and meet weight requirements to set door in motion.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure electrical receptacles or cover plates have distinctive color or marking.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Ownership & Operations
Who Operates This Facility
North Westchester Restorative Therapy & Nrsg Crt
for profit
Chain Affiliation
Paragon Healthnet
11 facilities nationwide
Chain avg rating: 4.6/5 · Rank 10 of 11
Ownership & Management
Owners
Braver, Moshe
Owner
Laufer, Issac
Owner
Lebowitz, Chaim
Owner
Lebowitz, Max
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
206 reviews from families & visitors
Official Website
Visit northwestchester.com
Medicare data downloads
Original nursing home datasets
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