North Valley Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 42 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
Bottom 25% in CA · Critically understaffed (RN) · Above recommended total nurse staffing · Low staff turnover (stable workforce) · Worst in DAVID & FRANK JOHNSON chain · $62,704 in fines
What this means for your family
This facility offers an exceptional rehabilitation program and a highly dedicated nursing team that many families find life-changing. However, you must investigate the facility's current protocols regarding patient safety and staff conduct, as past reviews contain very serious allegations of physical misconduct. Additionally, ensure you have a direct contact person, as communication via phone has been a documented struggle for others.
Google Reviews
Google Reviews
42 reviews on Google“Families considering North Valley Nursing Center will find a highly praised rehabilitation and nursing team, with many reviewers highlighting exceptional physical therapy and compassionate nursing care. However, there are serious, documented allegations regarding physical safety and staff misconduct that require extreme caution. While many praise the cleanliness and social atmosphere, significant concerns regarding communication and responsiveness to families persist.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and skilled nursing staff
- Effective physical therapy and rehab programs
- Clean and well-maintained facility
- Engaged and attentive administration
Concerns
- Serious allegations of physical abuse and misconduct (mentioned by 2 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
- Inconsistent dietary management for specific needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
The owner relies heavily on repetitive, templated responses for 5-star reviews, often using the exact same phrase regarding sharing kind words with staff. For negative reviews, the response pattern shifts to a standardized request for private contact information or a referral to the administrator.
Questions for Your Tour
- 1I noticed the administration is very active in responding to community feedback; how do you typically communicate important updates or changes to families regarding a resident's care?
- 2With the recent health inspection findings, what specific steps has the facility taken to address those deficiencies and ensure resident safety?
- 3We want to make sure all nutritional needs are met; how do you manage specialized diets and ensure consistency in meal service for residents with specific requirements?
- 4It's great to hear that the nursing and rehab teams are highly regarded; how do the physical therapists work alongside the nursing staff to coordinate a resident's daily recovery plan?
- 5What kind of daily activities or social engagement programs are available to keep residents active and connected with one another?
- 6In the event of a medical emergency during the night, what is the protocol for notifying the family and ensuring immediate care is provided?
Personalized based on this facility's data
Key Review Excerpts
“She always has wonderful things to say about the staff, the attention she gets, and talks about how clean they keep her room and the facility in general.”
“The bones in my lower right leg were broken and splintered, and my right knee cap was shattered. [...] I'm at NORTH VALLEY NURSING CENTER working on Rehab to learn to transfer on to my wheelchair”
“The amount of times we mentioned he cannot eat hard food because he didn't have teeth to chew. Constantly the same food was given.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints triggering 31 of 80 deficiencies, including repeated issues with abuse protection that occurred in both August and September 2023. The facility shows persistent problems in medication management, care planning, and infection control across multiple surveys from 2022 through 2025. While all violations have correction dates, the pattern of recurring deficiencies in critical care areas suggests ongoing challenges with consistent quality care.
Mar 28, 2025Routine15
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Dec 26, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 26, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Jun 20, 2024Complaint3
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
May 29, 2024Complaint1
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Apr 19, 2024Complaint5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Federal Penalties
Fine
Mar 28, 2025
$64,102
Payment Denial
Mar 28, 2025
20-day denial
Ownership & Operations
Who Operates This Facility
North Valley Nursing Center
for profit
Chain Affiliation
David Johnson
46 facilities nationwide
Chain avg rating: 3.2/5 · Rank 43 of 45 (Worst)
Ownership & Management
Owners
Wyngate Nursing Center
Owner · Organization
Bauman, Irving
Owner
Marmur, Eli
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit northvalleynursingcenter.com
Medicare data downloads
Original nursing home datasets
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