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Nursing HomeMedicaid Investigative

North Valley Nursing Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

7660 Wyngate St, Tujunga · Tujunga, CA 9104292 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 42 Google reviews

5
4
3
2
1
North Valley Nursing Center Nursing Home in Tujunga, CA — Street View
Street View

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2/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)

Bottom 25% in CA · Critically understaffed (RN) · Above recommended total nurse staffing · Low staff turnover (stable workforce) · Worst in DAVID & FRANK JOHNSON chain · $62,704 in fines

Source: Medicare data

What this means for your family

This facility offers an exceptional rehabilitation program and a highly dedicated nursing team that many families find life-changing. However, you must investigate the facility's current protocols regarding patient safety and staff conduct, as past reviews contain very serious allegations of physical misconduct. Additionally, ensure you have a direct contact person, as communication via phone has been a documented struggle for others.

Google Reviews

Google Reviews

42 reviews on Google
Families considering North Valley Nursing Center will find a highly praised rehabilitation and nursing team, with many reviewers highlighting exceptional physical therapy and compassionate nursing care. However, there are serious, documented allegations regarding physical safety and staff misconduct that require extreme caution. While many praise the cleanliness and social atmosphere, significant concerns regarding communication and responsiveness to families persist.

Quality Themes

Tap a score for details
Food5.0Staff8.0Clean9.0Activities8.0MedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Compassionate and skilled nursing staff
  • Effective physical therapy and rehab programs
  • Clean and well-maintained facility
  • Engaged and attentive administration

Concerns

  • Serious allegations of physical abuse and misconduct (mentioned by 2 reviewers)
  • Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
  • Inconsistent dietary management for specific needs (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(1)'21(6)'23(6)'25(1)

Distribution · 44 analyzed

5
27
4
1
3
1
2
2
1
13

How They Respond to Reviews

100%response rate
Generic

The owner relies heavily on repetitive, templated responses for 5-star reviews, often using the exact same phrase regarding sharing kind words with staff. For negative reviews, the response pattern shifts to a standardized request for private contact information or a referral to the administrator.

Questions for Your Tour

  • 1I noticed the administration is very active in responding to community feedback; how do you typically communicate important updates or changes to families regarding a resident's care?
  • 2With the recent health inspection findings, what specific steps has the facility taken to address those deficiencies and ensure resident safety?
  • 3We want to make sure all nutritional needs are met; how do you manage specialized diets and ensure consistency in meal service for residents with specific requirements?
  • 4It's great to hear that the nursing and rehab teams are highly regarded; how do the physical therapists work alongside the nursing staff to coordinate a resident's daily recovery plan?
  • 5What kind of daily activities or social engagement programs are available to keep residents active and connected with one another?
  • 6In the event of a medical emergency during the night, what is the protocol for notifying the family and ensuring immediate care is provided?

Personalized based on this facility's data


Key Review Excerpts

She always has wonderful things to say about the staff, the attention she gets, and talks about how clean they keep her room and the facility in general.

Long-term resident's family · 2024★★★★★

The bones in my lower right leg were broken and splintered, and my right knee cap was shattered. [...] I'm at NORTH VALLEY NURSING CENTER working on Rehab to learn to transfer on to my wheelchair

Rehab patient · 2024★★★★★

The amount of times we mentioned he cannot eat hard food because he didn't have teeth to chew. Constantly the same food was given.

Deceased resident's family · 2023☆☆☆☆
Source: 42 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.40hrs
54%
Registered nurses for medical care
Total Nursing
4.31hrs
OK
All nurses + aides combined
Staff Turnover
17%
Lower is better (< 30% = good)
RN Turnover
13%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

15

measures

Worse Than Avg

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.3%
Better than Avg
Here
8.3%
US
19.5%
CA
13.7%
Los angeles
10.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.7%
Better than Avg
Here
4.7%
US
15.3%
CA
10.5%
Los angeles
9.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.1%
Better than Avg
Here
9.1%
US
19.4%
CA
10.7%
Los angeles
9.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.4%
Better than Avg
Here
2.4%
US
12.1%
CA
7.0%
Los angeles
9.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.6%
Better than Avg
Here
5.6%
US
14.4%
CA
10.4%
Los angeles
12.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Los angeles
99.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
CA
94.2%
Los angeles
94.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.2%
Better than Avg
Here
95.2%
US
79.8%
CA
93.2%
Los angeles
92.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.4%
Worse than Avg
Here
2.4%
US
1.6%
CA
1.5%
Los angeles
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
2penalties
Near state avg (15.4)
27 complaint-triggered
$62,704 in fines

Families have filed numerous complaints triggering 31 of 80 deficiencies, including repeated issues with abuse protection that occurred in both August and September 2023. The facility shows persistent problems in medication management, care planning, and infection control across multiple surveys from 2022 through 2025. While all violations have correction dates, the pattern of recurring deficiencies in critical care areas suggests ongoing challenges with consistent quality care.

Mar 28, 2025Routine
15
0550Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0552Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0912Minimal · Pattern

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Dec 26, 2024Complaint
2
0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 26, 2024Complaint
2
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

Jun 20, 2024Complaint
3
0710Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0776Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.

May 29, 2024Complaint
1
0626Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

Apr 19, 2024Complaint
5
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Federal Penalties

Fine

Mar 28, 2025

$64,102

Payment Denial

Mar 28, 2025

20-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

North Valley Nursing Center

Organization Type

for profit

Chain Affiliation

Chain Name

David Johnson

Chain Size

46 facilities nationwide

Chain avg rating: 3.2/5 · Rank 43 of 45 (Worst)

Ownership & Management

Owners

Wyngate Nursing Center

Owner · Organization

Bauman, Irving

Owner

Marmur, Eli

Owner

Key personnel

Bauman, IrvingContracted Managing EmployeePresnell, WilliamContracted Managing EmployeeBauman, IrvingOfficer / DirectorJohnson, FrankOfficer / DirectorMarmur, EliOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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