North Brook Heights Home for Adults
Limited public data on North Brook Heights Home for Adults. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 20 Google reviews
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What this means for your family
The facility shows a positive trend following recent management changes, with families reporting much better care and a smoother move-in process. However, you should investigate the recent high turnover of long-term staff to ensure the continuity of care for your loved one.
Google Reviews
Google Reviews
20 reviews on Google“Families will find a facility that has recently undergone significant management changes, with several reviewers praising the new team for their compassion and improved care. However, there are notable concerns regarding staff turnover and the loss of long-term, experienced personnel.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- Improved management and facility oversight
- Smooth intake and move-in process
- Dedicated memory care support
Concerns
- Loss of long-term, experienced staff members (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With 178 residents living here, how do you ensure that each person still gets plenty of one-on-one attention and doesn't feel lost in the crowd?
- 2I noticed you take the time to respond to the feedback you receive; how does the management team use resident and family input to make improvements to the facility?
- 3What kind of daily activities or social outings do you have planned to help residents stay engaged and connected with one another?
- 4Can you walk me through the specific protocols in place if a resident has a medical emergency during the middle of the night?
- 5How do the staff members help residents navigate the transition into assisted living to ensure they feel comfortable and at home in their new environment?
- 6What is the process for communicating important health updates or changes in care from the staff to us as a family?
Personalized based on this facility's data
Key Review Excerpts
“The new management here have worked their magic! Fantastic team that really cares. The staff and management have been very courteous and helpful. My father is in this facility and they have worked so hard to accommodate his special needs.”
“I just want to say what a wonderful place Northbrook is they are taking awesome care of my brother who has dementia. They truly care about the patients there and go out of their way to help him in every way.”
“My mother lives here , and after new management has come into the facility. Not only my and my mother but all the residents seem happier . The facility is noticeably improved.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
29 violations from 43 inspections
Dec 15, 2025Complaint
Environmental standards
Resident protections
Nov 5, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Oct 21, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Oct 3, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Sep 12, 2025Other
Records and reports
Aug 11, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jul 30, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jul 7, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
North Brook Heights Home for Adults, INC.
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit auburnassisted.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
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