Finger Lakes Center for Living
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 12 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (8 vs median 6.0)
Bottom 25% in NY · Below recommended RN staffing · Above recommended total nurse staffing · $21,645 in fines
What this means for your family
The facility has a strong history of providing quality rehab and long-term care, with many families praising the dedication of the nursing staff. However, given recent serious allegations and complaints regarding administrative leadership, we recommend scheduling a tour to observe staff morale and asking direct questions about their diversity and inclusion policies.
Google Reviews
Google Reviews
12 reviews on Google“Finger Lakes Center for Living receives praise for its caring staff and clean environment, particularly regarding post-surgery rehabilitation and long-term care. However, the facility faces significant criticism regarding administrative leadership and allegations of unprofessional conduct, creating a polarized experience for families.”
Quality Themes
Tap a score for detailsStrengths
- Caring and attentive nursing staff
- Clean, well-maintained facility
- Effective post-surgery rehabilitation
- Staff treats residents with dignity and respect
Concerns
- Staff is overworked and underappreciated (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that your staff is highly praised for their attentiveness, how do you support your team to ensure they feel valued and have the resources they need to maintain that high level of care?
- 2With the recent focus on improving health inspection outcomes, what specific steps is the facility taking to enhance compliance and overall quality of care?
- 3Since your staffing rating is quite strong, how do you ensure that this consistent level of support translates into meaningful daily engagement and activities for the residents?
- 4I noticed that the facility responds to some online feedback; how do you incorporate family input and suggestions into your ongoing operational improvements?
- 5What is your protocol for managing acute medical needs or emergencies, and how do you keep families informed during those situations?
- 6What kind of daily social or recreational programs are available to help residents feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“My Mom has been residing at the Finger Lakes Center for a year now and she couldn't be happier. The staff really does care about their residents and bends over backwards to make everyone comfortable.”
“Every staff member that I came in contact with or observed , treated everyone with dignity and respect. The staff members’ passion, knowledge, and experience allowed me to have a high level of care and a rewarding time during a very difficult time of my life.”
“It was a great experience! The facility was clean and the staff was very caring. The food was good, too!”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to findings of medication errors and inadequate abuse reporting, raising concerns about resident safety and oversight. The facility shows recurring issues with medication management, fire safety systems, and electrical maintenance across multiple surveys, though all deficiencies have reported correction dates. While most problems appear to be building safety-related rather than direct care issues, the recent complaint-triggered findings suggest ongoing vigilance may be needed.
Feb 20, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 29, 2025Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 30, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jun 5, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Sep 6, 2024Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Oct 14, 2022Routine6
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Have exits that are accessible at all times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Federal Penalties
Fine
Feb 20, 2026
$79,655
Fine
Oct 29, 2025
$21,645
Ownership & Operations
Who Operates This Facility
Finger Lakes Center for Living
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit auburnhospital.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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