Highland Gardens Personal Care
Reviewer concerns include unprofessional or unfriendly nursing staff (mentioned by 2 reviewers) — investigate before committing.
based on 9 Google reviews
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What this means for your family
While the facility maintains a high standard of cleanliness, the recurring reports of administrative communication failures and unprofessional nursing behavior are major red flags. If you choose this facility, you must implement a rigorous daily visiting schedule to personally verify that care plans are being followed and that staff are responsive to your loved one's needs.
Google Reviews
Google Reviews
9 reviews on Google“Families should approach this facility with significant caution due to serious allegations of neglect, incompetent management, and unprofessional nursing staff. While the facility is noted by some for being clean and odor-free, multiple reviewers report a lack of communication regarding care plans and a lack of empathy from administrative staff.”
Quality Themes
Strengths
- Cleanliness and lack of unpleasant odors
- Hardworking CNA staff
- Clean environment
Concerns
- Unprofessional or unfriendly nursing staff (mentioned by 2 reviewers)
- Poor communication from administration regarding care plans (mentioned by 2 reviewers)
- Incompetent management/administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the facility is; what is your routine for ensuring the living areas stay fresh and tidy for the residents?
- 2Since the care team is so hardworking, how do you ensure that the nursing staff stays connected and communicative with family members regarding changes in a resident's care plan?
- 3If a medical emergency were to happen during the night, what is the specific protocol for contacting both the on-call nurse and the family?
- 4How does the administration handle feedback or concerns from families to ensure everyone is on the same page regarding daily care needs?
- 5What kind of daily activities or social outings do the residents participate in to keep them engaged with one another?
- 6With such a small, intimate community of eight residents, how do you foster a sense of family and friendliness among both the staff and the residents?
Personalized based on this facility's data
Key Review Excerpts
“The most positive thing I can say about this facility is that it’s usually very clean and doesn’t smell badly compared to other nursing homes that have a terrible smell as soon as you walk in.”
“I was sent a letter for care plan, no one knew anything about it. The ADON said she would tell the person who shedules them. Never got an answer.”
“Highland falls short in so many ways except cleanliness; no smells of urine.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Highland Gardens Personal Care has no current enforcement actions on record. A previous inspection in November 2018 identified one deficiency regarding building maintenance, which was corrected the following day.
Nov 27, 2018Routine
Health Code (1 violations)
The facility failed to ensure the building was kept in good repair.
Ownership & Operations
Who Operates This Facility
Gladys M Koval & George J Koval
for profit
GLADYS M KOVAL
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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