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Reviewer concerns include unprofessional or unfriendly nursing staff (mentioned by 2 reviewers) — investigate before committing.
based on 9 Google reviews
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Reviewer feedback for Highland Gardens Personal Care suggests areas to investigate further. Common concerns include: unprofessional or unfriendly nursing staff (mentioned by 2 reviewers), poor communication from administration regarding care plans (mentioned by 2 reviewers). We recommend visiting in person, talking to current residents and their families, and asking specific questions about the concerns identified in reviews.
Families should approach this facility with significant caution due to serious allegations of neglect, incompetent management, and unprofessional nursing staff. While the facility is noted by some for being clean and odor-free, multiple reviewers report a lack of communication regarding care plans and a lack of empathy from administrative staff.
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Key Review Excerpts
“The most positive thing I can say about this facility is that it’s usually very clean and doesn’t smell badly compared to other nursing homes that have a terrible smell as soon as you walk in.”
“I was sent a letter for care plan, no one knew anything about it. The ADON said she would tell the person who shedules them. Never got an answer.”
“Highland falls short in so many ways except cleanliness; no smells of urine.”
Source: Texas Health & Human Services Commission
Key Findings
Highland Gardens Personal Care has no current enforcement actions on record. A previous inspection in November 2018 identified one deficiency regarding building maintenance, which was corrected the following day.
Health Code (1 violations)
The facility failed to ensure the building was kept in good repair.
Gladys M Koval & George J Koval
for profit
GLADYS M KOVAL
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Google Reviews
9 reviews from families & visitors
TX HHSC — View Official Record
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