Nhc Healthcare, Anniston
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 25 Google reviews
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What this means for your family
While the physical therapy department is frequently cited as a strength, the recurring reports of severe neglect, hygiene failures, and slow response times are deeply concerning. We strongly advise families to conduct unannounced visits and speak directly with current residents' families before choosing this facility for a loved one.
Google Reviews
Google Reviews
25 reviews on Google“NHC HealthCare, Anniston, receives severe criticism regarding patient hygiene, medical oversight, and responsiveness. While a few reviewers praise the physical therapy department, multiple families report instances of neglect, including failure to provide basic hygiene, delayed response times, and missed medical diagnoses.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Select individual staff members noted as caring
Concerns
- Severe lack of patient hygiene and bathing (mentioned by 4 reviewers)
- Slow or non-existent staff response to call lights/requests (mentioned by 3 reviewers)
- Poor medical oversight and failure to address health changes (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on staffing, what is your current protocol for ensuring call lights are answered promptly, especially during shift changes?
- 2Could you walk me through your specific process for maintaining resident hygiene and bathing schedules to ensure everyone receives consistent personal care?
- 3How does your nursing team track and communicate changes in a resident's health status to family members to ensure medical oversight is proactive?
- 4With the therapy department being a known strength here, how do you integrate those rehabilitation services into the daily routine for residents who need them?
- 5I noticed the facility has a low response rate to online feedback; what is the best way for families to communicate concerns directly to leadership so they are addressed quickly?
- 6What steps are you taking to improve the dining experience and meal quality to ensure residents are getting the nutrition and variety they need?
Personalized based on this facility's data
Key Review Excerpts
“I went to be admitted for Cardiac Rehabilitation after having open heart surgery post surgery 5 days. I got there to what boiled down to be a Nightmare from Hell!!! Blinds falling down, old heating and air system struggling to operate, inoperable and unsafe tv, no patient Call button ( I was given a cowbell).”
“Myom has been there for 10 days with no bath not even a pan of water for her to wash. Called nurse or for help took 1 hour for someone to come. Nurses of aids do not work! One nurse for the entire floor.”
“My mother was in and out of RMC because this "care" center kept letting a wound get reinfected, and also failed to see she had a fractured hip, had her walking on it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility faced serious concerns when families filed complaints leading to an October 2024 survey that found deficiencies in abuse protection, resident rights, and behavioral health care. The most recurring problems involve fire safety systems and building maintenance issues that have persisted across multiple surveys since 2018. While all deficiencies show correction dates, the pattern of ongoing safety violations and recent complaint-triggered abuse protection failures warrant careful consideration during your visit.
Oct 26, 2024Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 26, 2024Routine3
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nov 14, 2019Routine5
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Sep 20, 2018Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Federal Penalties
Fine
Oct 26, 2024
$11,057
Ownership & Operations
Who Operates This Facility
Nhc Healthcare, Anniston
for profit
Chain Affiliation
National Healthcare Corporation
69 facilities nationwide
Chain avg rating: 3.9/5 · Rank 56 of 65
Ownership & Management
Owners
Nhc/delaware INC
Owner · Organization
Morgan Stanley Institutional Advisors LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit nhccare.com
Medicare data downloads
Original nursing home datasets
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