Anniston Health and Rehab Services
Strong Medicare quality ratings; families often praise modern, clean facility environment. Still worth an in-person visit.
based on 33 Google reviews
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What this means for your family
While the facility is physically modern and features a strong therapy department, the reports of inconsistent hygiene and neglect are deeply concerning. If you consider this facility, we strongly recommend unannounced visits and direct observation of how staff handle basic care needs like hydration and call-button response times.
Google Reviews
Google Reviews
33 reviews on Google“Anniston Health and Rehab Services presents a stark divide in experiences, with some families praising the facility's cleanliness and the dedication of specific therapy and nursing staff. However, a significant number of reviewers report severe neglect, including issues with hygiene, wound care, and poor communication, leading to tragic outcomes for some residents. Families should be aware of these inconsistent standards and the potential for serious lapses in basic patient care.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean facility environment
- Effective physical therapy team
- Some highly attentive and caring individual nurses
Concerns
- Neglect and poor hygiene (bedsores, lack of bathing) (mentioned by 5 reviewers)
- Unprofessional or disrespectful staff behavior (mentioned by 4 reviewers)
- Poor food quality and cold meals (mentioned by 4 reviewers)
- Slow response times to call buttons (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the high staffing rating, could you explain how your team manages call button response times to ensure residents feel supported throughout the day?
- 2We noticed some feedback regarding hygiene and personal care; what specific protocols do you have in place to ensure consistent bathing and skin integrity checks for residents?
- 3Since the physical therapy team is a highlight here, how do they coordinate with the nursing staff to ensure a resident's mobility goals are integrated into their daily routine?
- 4We see that you occasionally engage with feedback online; how do you use that input to improve the dining experience and address concerns about food quality and temperature?
- 5How does your leadership team foster a culture of professional and empathetic communication among staff members to ensure residents always feel treated with respect?
- 6What does a typical social or activity schedule look like for a resident, and how do you encourage participation for those who might be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother was sent here after her hospital stay for 21 days of rehab, she received only 1 shower being here for 2 weeks!”
“The physical therapy team was excellent!! I'd give them 10 stars!! The rest of my experience was not good at all, call button requests at times went hours before someone responded.”
“My 97 year old mom was in rehab twice in Anniston Health and Rehab. Everyone of the staff members were great with my mom. The therapists were fantastic with her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring fire safety and building maintenance issues across all three surveys, with problems in sprinkler systems, smoke barriers, and electrical safety appearing multiple times. Food safety violations occurred twice (2019 and 2021), and there was one instance of inadequate respiratory care. While all deficiencies were reportedly corrected, the repeated fire safety problems suggest ongoing maintenance challenges that families should discuss with administrators during visits.
Dec 2, 2021Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jun 27, 2019Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Jun 14, 2018Routine7
Miscellaneous Deficiencies
Have restrictions on the use of flammable curtains.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Ownership & Operations
Who Operates This Facility
Anniston Health and Rehab Services
nonprofit
Chain Affiliation
Noland Health
10 facilities nationwide
Chain avg rating: 2.5/5 · Rank 1 of 10 (Best)
Ownership & Management
Owners
The Health Care Authority of the City of Anniston
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit nolandhealth.com
Medicare data downloads
Original nursing home datasets
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