Newfane Rehab & Health Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 50 Google reviews
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What this means for your family
While some families report positive experiences with individual staff members and the physical therapy program, the facility faces serious, recurring allegations of neglect, poor hygiene, and understaffing. If you are considering this facility, you must conduct an in-person, unannounced visit to observe the cleanliness and responsiveness of the staff firsthand, and ask specific questions about how they handle call lights and patient hygiene.
Google Reviews
Google Reviews
50 reviews on Google“Newfane Rehab & Health Care Center receives highly polarized feedback, with many families reporting severe neglect, poor facility maintenance, and significant staffing shortages. While some visitors praise individual staff members for their kindness and the physical therapy program, these positive experiences are frequently overshadowed by reports of unresponsiveness, unsanitary conditions, and missing personal belongings.”
Quality Themes
Tap a score for detailsStrengths
- Helpful physical therapy program
- Some individual nurses and aides described as caring
- Responsive social work and nursing communication for some families
Concerns
- Severe neglect and lack of responsiveness to call lights (mentioned by 6 reviewers)
- Facility cleanliness and unpleasant odors (mentioned by 5 reviewers)
- Chronic understaffing leading to poor patient care (mentioned by 4 reviewers)
- Poor quality or cold food (mentioned by 3 reviewers)
- Physical facility in disrepair (broken equipment, holes in walls) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 54 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure call lights are answered promptly and residents' needs are met in a timely manner?
- 2I noticed some areas of the facility appear to be in need of maintenance; could you walk me through your current schedule for facility repairs and deep cleaning?
- 3Could you share how the kitchen team manages meal quality and temperature to ensure residents receive appetizing and nutritious food?
- 4With the current CMS ratings, what steps is the leadership team taking to improve the overall quality of care and resident experience?
- 5What does a typical daily activity schedule look like for residents, and how do you encourage participation for those who may be less mobile?
- 6How does your nursing team coordinate with families during medical emergencies or changes in a resident's health status to ensure clear and consistent communication?
Personalized based on this facility's data
Key Review Excerpts
“Patients are severely neglected! Call light on 45 minutes later still no help. 2 hours visiting someone they never helped him at all!”
“My mother was treated with respect and dignity from the aides and nurses. They were always very attentive to my.concerns.”
“I didn't see evidence that the staff cared about the patients, and 90% of my friends items were mysteriously "missing" after she died and I picked up her things.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 36 deficiencies across three surveys, including one complaint-triggered incident where families filed reports about inadequate transfer notifications. The most recurring issues involve fire and safety system problems, resident rights violations, and quality of care concerns including accident prevention and medication management. While all deficiencies show correction dates, the persistence of similar safety and care issues across multiple surveys suggests ongoing operational challenges that families should carefully consider.
Jun 5, 2025Routine13
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Aug 11, 2023Routine15
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Aug 11, 2023Complaint1
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Jun 29, 2021Routine7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Ownership & Operations
Who Operates This Facility
Newfane Rehab & Health Care Center
for profit
Chain Affiliation
Maximus Healthcare Group
7 facilities nationwide
Chain avg rating: 3.3/5 · Rank 9 of 11
Ownership & Management
Owners
Maximus Newfane LLC
Owner (parent company) · Organization
Minzer, Naftali
Owner (parent company)
Weitman, Yaakov
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit newfanerehab.com
Medicare data downloads
Original nursing home datasets
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