New Haven Assisted Living of Schertz LLC
Limited public data on New Haven Assisted Living of Schertz LLC. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 40 Google reviews
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What this means for your family
While the facility offers a cozy, homey environment that some families find comforting, the recurring reports of medical mismanagement and failure to follow dietary restrictions are alarming. If you choose this facility, you must implement a rigorous personal system for monitoring medication, blood sugar, and allergy compliance, as multiple reviewers have noted significant lapses in these areas.
Google Reviews
Google Reviews
40 reviews on Google“Families should exercise significant caution due to serious reports of medical mismanagement, including failure to control blood sugar levels and failure to report falls. While some long-term residents and their families praise the homey atmosphere and friendly staff, there are recurring, critical allegations regarding neglect in the memory care wing and severe lapses in allergy management.”
Quality Themes
Tap a score for detailsStrengths
- Homey and family-like atmosphere
- Friendly and attentive staff members
- Engaging resident activities
- Clean and well-maintained facility
Concerns
- Failure to manage medical needs (diabetes/dietary restrictions) (mentioned by 3 reviewers)
- Neglect or lack of supervision in memory care (mentioned by 2 reviewers)
- Unreported falls and injuries (mentioned by 2 reviewers)
- Staffing shortages or slow response times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 70 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We love hearing that the atmosphere here feels so homey and family-like; how do you involve families in the daily life of the residents?
- 2With the small, intimate size of 16 residents, how do you ensure that every person's specific dietary needs and medical restrictions are closely monitored?
- 3Could you walk us through your process for tracking and communicating any changes in a resident's health, such as a fall or a minor injury, to the family?
- 4What is your protocol for managing medication administration to ensure there are no missed doses or errors?
- 5What kind of engaging activities do you have planned for the residents to keep them active and social throughout the week?
- 6How do you ensure that the staff is able to provide quick response times and attentive supervision, especially for those in the memory care program?
Personalized based on this facility's data
Key Review Excerpts
“The care provided to our father at New Haven was extraordinary, and we never had to worry about him while he was a resident at this facility.”
“New Haven cannot manage a patient with diabetes. They said they served a diabetic and cardiac diet, but my dad's blood sugars were never under control (300s-500s).”
“In 2 years we have happened upon the staff asleep in the great room not answering the door, our family member in soiled bedding and garments when we arrive unexpectedly, our family member lying in vomit on his bed”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
New Haven Assisted Living of Schertz LLC has had previous inspections resulting in violations related to administrative documentation, fire safety drills, and posting required resident rights. However, there are currently no active enforcement actions listed against the facility.
May 12, 2022Routine
Health Code (8 violations)
The facility failed to post an HHSC notice that states inspection reports are available at the facility for public inspection and provides a toll-free telephone number for information.
The facility failed to conduct required fire drills and document fire drills on the required form.
The facility failed to post the Provider Bill of Rights.
The facility failed to obtain an inspection by the fire marshal every year and to keep documentation showing the outcome of the last inspection.
The facility failed to post a copy of the most recent inspection report.
The facility failed to maintain in each resident's active clinical record a signed copy of the required form concerning Authorized Electronic Monitoring.
The facility failed to comply with the Provider's Bill of Rights requirements
Jul 24, 2019Routine
Life Safety Code (2 violations)
The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.
The facility failed to ensure the building and structure complied with other applicable chapters of the Life Safety Code, NFPA 101.
Ownership & Operations
Who Operates This Facility
New Haven Assisted Living of Schertz LLC
for profit
ENRICHED SENIOR LIVING, LLC
TRACY ROSE
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit newhaventexas.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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