New Haven Assisted Living of Schertz LLC
Limited public data on New Haven Assisted Living of Schertz LLC. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 41 Google reviews
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What this means for your family
This facility offers a lovely, homey atmosphere and highly engaged activities for residents. However, families must exercise extreme caution regarding the memory care unit, as multiple reports indicate serious lapses in safety, hygiene, and allergy management.
Google Reviews
Google Reviews
41 reviews on Google“Families often praise the facility for its warm, homey atmosphere and the kindness of specific staff members like Phyllis and Lisa. However, there are serious, recurring allegations regarding neglect in the memory care unit, including failure to manage allergies and lack of responsiveness to resident needs.”
Quality Themes
Tap a score for detailsStrengths
- Warm, homey family atmosphere
- Attentive and friendly staff members
- Engaging resident activities
- Clean and well-maintained facility
Concerns
- Neglect and safety issues in memory care (mentioned by 2 reviewers)
- Failure to manage resident allergies (mentioned by 2 reviewers)
- Lack of communication regarding resident falls (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Since this is such a cozy, 16-resident community, how do you ensure each resident gets personalized attention during mealtimes?
- 2I noticed you engage with families through your online reviews; how do you typically communicate with us regarding day-to-day updates on our loved one?
- 3What kind of daily activities or social outings do you organize to help the residents bond in such an intimate setting?
- 4With a smaller group of residents, how do you manage medical needs or emergency situations during the overnight hours?
- 5How do you tailor the daily schedule to accommodate the different energy levels and personal preferences of the residents here?
- 6What is the process for notifying family members if there is a sudden change in a resident's health or well-being?
Personalized based on this facility's data
Key Review Excerpts
“The care provided to our father at New Haven was extraordinary, and we never had to worry about him while he was a resident at this facility.”
“After covid 2020 our family member was moved from New Haven assisted living to memory care. In 2 years we have happened upon the staff asleep in the great room not answering the door, our family member in soiled bedding and garments when we arrive unexpectedly, our family member lying in vomit on his bed”
“New Haven Schertz is the best place, staff are always go the extra mile, food is delicious, cooked right in front of you. The administrator Vangie is attentive and always available.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
New Haven Assisted Living of Schertz LLC has no recent enforcement actions on record. A past inspection from July 2019 identified a single deficiency regarding fire drill documentation, which was successfully corrected by September 2019.
Jul 24, 2019Routine
Life Safety Code (1 violations)
The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.
Ownership & Operations
Who Operates This Facility
New Haven Assisted Living of Schertz LLC
for profit
ENRICHED SENIOR LIVING, LLC
TRACY ROSE
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit newhaventexas.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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