New Haven Assisted Living of Kyle, LLC
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 38 Google reviews
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What this means for your family
This facility is an excellent choice for seniors seeking a clean, warm, and family-oriented environment with high-quality dining. However, if your loved one has significant behavioral challenges or requires high-intensity medical monitoring, you should specifically inquire about their current protocols for managing aggressive behaviors and staff availability during off-hours.
Google Reviews
Google Reviews
38 reviews on Google“New Haven Assisted Living is highly regarded by families for its warm, homey atmosphere and a staff that many describe as feeling like family. Reviewers frequently praise the cleanliness of the facility and the compassionate care provided by long-term leadership. However, potential residents should be aware of past reports regarding communication breakdowns during crises and specific instances of difficulty managing residents with high-acuity behavioral needs.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Exceptionally clean and well-maintained environment
- Welcoming and professional administrative leadership
- High-quality, personalized meal service
Concerns
- Difficulty managing residents with violent or aggressive behaviors
- Communication lapses during periods of crisis or staffing changes (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
The owner provides highly personalized and warm responses to positive reviews, often addressing the reviewer by name and referencing specific details like staff members or family members. While they use some templates for repetitive 5-star ratings, they address negative reviews with a direct, explanatory approach.
Questions for Your Tour
- 1It is wonderful to see how well-maintained and clean the facility is; what is your routine for ensuring the common areas stay so inviting for residents?
- 2The meal service seems to be a highlight here—could you tell us more about how the menus are personalized for each resident's preferences?
- 3Since the leadership team is so active in engaging with the community, how do you typically keep families updated on day-to-day changes or staffing updates?
- 4How does the nursing staff approach care if a resident begins to experience increased agitation or behavioral changes?
- 5In the event of a medical emergency after hours, what is the specific protocol for contacting both the medical team and our family?
- 6What kind of daily activities or social outings do you organize to help the residents stay connected with one another in such an intimate setting?
Personalized based on this facility's data
Key Review Excerpts
“My mother has been as New Haven Assisted Living for a little over a year now. Our experience has been amazing. We have other family members in assisted living facilities and I can tell you that the care and compassion at New Haven is well above what we have seen anywhere else.”
“The staff is kind, gentle, and well trained. I am on a special diet and the chef is kind enough to prepare my meals to fit my need. The staff ensure that I get my showers, medications, and meals on time.”
“The staff was unable to care for my father; I had to drop everything regularly to attend to my father at the facility. To feed him, bathe him, give him is meds, etc.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
New Haven Assisted Living of Kyle, LLC had several Life Safety Code violations identified in early 2020 related to fire safety protocols, lighting, and sprinkler systems, all of which were marked as corrected. A more recent inspection in October 2022 cited six violations of state standards. No formal enforcement actions are currently listed against the facility.
Oct 11, 2022Routine
Health Code (1 violations)
6 violations of state standards were cited.
Jan 2, 2020Routine
Life Safety Code (5 violations)
The facility failed to provide lighting levels in compliance with licensing standards for assisted living facilities.
The facility failed to provide the required sprinkler system to meet NFPA 13, 13D, 13R, or meet the requirements of Chapter 33.
The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.
The facility failed to ensure the smoke detectors were to be tested for sensitivity as required. The facility failed to provide all required fire alarm documentation, including as-built installation drawings, operation and maintenance manuals, and a written sequence of operation, must be available for examination by DADS.
The facility failed to ensure an annual inspection was conducted by the local fire marshal.
Ownership & Operations
Who Operates This Facility
New Haven Assisted Living of Kyle, LLC
for profit
ENRICHED SENIOR LIVING, LLC
ROXANNE FIGURES
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit newhaventexas.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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