New Eastwood Healthcare and Rehabilitation Center
Strong Medicare quality ratings; families often praise strong, effective physical and occupational therapy teams. Still worth an in-person visit.
based on 217 Google reviews
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What this means for your family
This facility has a strong rehabilitation team and a well-maintained environment, which many families appreciate. However, the recurring reports of slow response times to call bells and inconsistent hygiene care are significant red flags. We strongly recommend visiting in person during off-hours or weekends to observe staffing levels and response times for yourself.
Google Reviews
Google Reviews
217 reviews on Google“New Eastwood Healthcare and Rehabilitation Center receives highly polarized feedback, with many families praising the therapy team and staff friendliness, while others report severe neglect and hygiene issues. Critical concerns consistently focus on slow response times to call bells, poor incontinence care, and a lack of basic hygiene for long-term residents. Families considering this facility should be aware that experiences appear to vary significantly depending on the wing or the specific staff on duty.”
Quality Themes
Tap a score for detailsStrengths
- Strong, effective physical and occupational therapy teams
- Friendly and welcoming administrative and front-desk staff
- Clean, well-maintained, and renovated facility areas
- Helpful and proactive admissions process
Concerns
- Slow or non-existent response to call bells (mentioned by 7 reviewers)
- Neglect regarding basic hygiene (bathing, changing bedding, incontinence care) (mentioned by 9 reviewers)
- Understaffing leading to poor patient care (mentioned by 5 reviewers)
- Inconsistent communication and unprofessional staff attitudes (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 211 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given your 5-star CMS rating for overall quality, how does your team maintain such high standards while navigating the current staffing challenges noted in your 2-star staffing rating?
- 2I noticed some feedback regarding response times for call bells; what is your facility’s protocol for ensuring residents receive timely assistance when they need help?
- 3With your strong reputation for physical and occupational therapy, how do you integrate those services into the daily routine of a resident who is here for long-term care?
- 4Could you walk me through your process for ensuring consistent hygiene and bedding changes, as I want to ensure my loved one feels comfortable and well-cared for at all times?
- 5How does your nursing team coordinate with families regarding medication management and updates on health status to ensure clear and consistent communication?
- 6I see you actively respond to some online feedback; how do you use that input from families to improve the day-to-day experience for your residents?
Personalized based on this facility's data
Key Review Excerpts
“The first night my mom barely saw anyone for hours and when I approached the nurses station because I wanted to see someone..her nurse came in very nasty. I wasn’t impressed with that attitude. As she told me how much she hated her job.”
“My dad waited 8 hours for someone to change his dirty bed sheets. Waited days for someone to assist him in a shower and 9 times out of 10 didn’t receive the food he pre ordered for lunch and dinner.”
“The therapy team is wonderful, very dedicated and effective.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a recurring pattern of dietary and nutrition issues across multiple surveys, with food safety and meal service problems appearing in 2022, 2023, and 2024. The most frequent concerns involve dietary management and resident rights violations, including dignified care and proper notification of insurance coverage. While all deficiencies have correction dates, the repeated dietary problems suggest ongoing challenges in this area, and one family filed a complaint about billing notifications in early 2024.
Sep 5, 2024Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Jan 26, 2024Complaint1
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Oct 5, 2023Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Nov 10, 2022Routine1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Ownership & Operations
Who Operates This Facility
New Eastwood Healthcare and Rehabilitation Center
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.0/5 · Rank 3 of 80 (Best)
Ownership & Management
Owners
Yr 2013 Investment Trust U/a/d 3/25/13
Owner (parent company) · Organization
Kahanow, Aviva
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
217 reviews from families & visitors
Official Website
Visit neweastwoodrehab.com
Medicare data downloads
Original nursing home datasets
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