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Nursing HomeMedicaid Top Rated

Neighbors - West Neighborhood (the)

Strong Medicare quality ratings; families often praise compassionate and professional nursing staff. Still worth an in-person visit.

651 Howison Circle, Menomonie, WI 5475146 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 16 Google reviews

5
4
3
2
1
Neighbors - West Neighborhood (the) Nursing Home in Menomonie, WI — Street View
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What this means for your family

While many families report excellent, compassionate care, the recent report of unaddressed medical issues is a significant red flag. When touring, ask specifically about the facility's protocol for escalating resident pain complaints to medical staff and how they ensure family concerns are documented and addressed.

Google Reviews

Google Reviews

16 reviews on Google
The Neighbors of Dunn County generally receives high praise for its compassionate, professional staff and effective communication with families during difficult transitions like hospice or memory care. However, recent serious concerns regarding medical neglect and patient safety have emerged, suggesting potential lapses in oversight and responsiveness to resident pain.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean8.0ActivitiesN/AMedsN/AMemory9.0Comms9.0Value8.0

Strengths

  • Compassionate and professional nursing staff
  • Effective communication with families
  • Supportive transition to hospice care
  • Clean and home-like environment

Concerns

  • Failure to address resident medical complaints and pain (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(4)'20(2)'22(2)'24(8)'26(2)

Distribution · 30 analyzed

5
22
4
6
3
0
2
0
1
2

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given your 5-star staffing rating, how does your team ensure consistent, one-on-one attention for residents throughout the day?
  • 2I noticed the facility has a very home-like atmosphere; what specific daily activities or social programs are most popular among the 46 residents here?
  • 3How do you proactively manage and document resident pain levels or new medical complaints to ensure they are addressed immediately?
  • 4With your high marks for supporting families during hospice transitions, what does your process look like for coordinating care when a resident's health needs change?
  • 5Could you walk me through your protocol for communicating with families when a resident reports discomfort or a change in their health status?
  • 6How do you maintain such high standards of cleanliness and care while managing the day-to-day operations of a smaller, 46-resident community?

Personalized based on this facility's data


Key Review Excerpts

The Directors and the Staff that cared for my mother were amazing! They always made us feel welcome whenever we would visit or call, and Mom was comfortable, happy, and loved the people taking care of her.

Memory care family member · 2024★★★★

Long term staff were kind, considerate and respectful to my father. They tried all that they could to help him through therapy and when that didn’t work they transitioned well to hospice and were helpful to us along the way.

Long-term resident's family · 2024★★★★★

My friend complained about pain in her side for weeks and no one would listen to her. So I went out there and we called the ambulance to get some help of why she is having all this pain. Cat scan showed 4 broken ribs.

Friend of resident · 2024☆☆☆☆
Source: 16 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.11hrs
OK
Registered nurses for medical care
Total Nursing
4.33hrs
OK
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)
RN Turnover
18%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

5

measures

Worse Than Avg

8

measures

Mixed Results

4

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility30.2%
Worse than Avg
Here
30.2%
US
15.3%
WI
19.9%
Dunn
19.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility29.3%
Worse than Avg
Here
29.3%
US
14.4%
WI
16.7%
Dunn
20.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility30.9%
Worse than Avg
Here
30.9%
US
19.4%
WI
25.0%
Dunn
22.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
12.1%
WI
5.2%
Dunn
1.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
WI
95.0%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility7.9%
Worse than Avg
Here
7.9%
US
5.3%
WI
5.1%
Dunn
3.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility91.3%
Mixed vs Avgs
Here
91.3%
US
81.8%
WI
86.6%
Dunn
98.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility74.2%
Worse than Avg
Here
74.2%
US
79.8%
WI
82.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility5.1%
Worse than Avg
Here
5.1%
US
1.6%
WI
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Well below state avg (9.8)

This facility shows recurring safety and care concerns across three surveys, with persistent issues in fire safety, infection control, and resident protection that have not been fully resolved. Exit door problems and smoke barrier deficiencies appeared in both 2023 and 2025, while infection control violations occurred in 2023 and again in 2025, suggesting ongoing compliance challenges. The facility also had serious deficiencies related to abuse prevention and care planning, though all violations have correction dates indicating the provider has addressed them.

Mar 19, 2026Routine
4
0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 8, 2025Routine
4
0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0753Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

Dec 13, 2023Routine
9
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0811Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure that residents are assessed for appropriateness for a feeding assistant program, receive services as per their plan of care, and feeding assistants are trained and supervised.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Neighbors - West Neighborhood (the)

Organization Type

government

Ownership & Management

Owners

County of Dunn

Owner · Organization

100%

Key personnel

Mccullough, KellyManaging Control - Governing BodyMeyer, CarmenOfficer / DirectorCounty of DunnManagerDunbar, DanielManagerMeyer, CarmenManager
Source: Medicare provider data

Contact

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References & Resources

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