Neighbors - West Neighborhood (the)
Strong Medicare quality ratings; families often praise compassionate and professional nursing staff. Still worth an in-person visit.
based on 16 Google reviews

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What this means for your family
While many families report excellent, compassionate care, the recent report of unaddressed medical issues is a significant red flag. When touring, ask specifically about the facility's protocol for escalating resident pain complaints to medical staff and how they ensure family concerns are documented and addressed.
Google Reviews
Google Reviews
16 reviews on Google“The Neighbors of Dunn County generally receives high praise for its compassionate, professional staff and effective communication with families during difficult transitions like hospice or memory care. However, recent serious concerns regarding medical neglect and patient safety have emerged, suggesting potential lapses in oversight and responsiveness to resident pain.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Effective communication with families
- Supportive transition to hospice care
- Clean and home-like environment
Concerns
- Failure to address resident medical complaints and pain (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given your 5-star staffing rating, how does your team ensure consistent, one-on-one attention for residents throughout the day?
- 2I noticed the facility has a very home-like atmosphere; what specific daily activities or social programs are most popular among the 46 residents here?
- 3How do you proactively manage and document resident pain levels or new medical complaints to ensure they are addressed immediately?
- 4With your high marks for supporting families during hospice transitions, what does your process look like for coordinating care when a resident's health needs change?
- 5Could you walk me through your protocol for communicating with families when a resident reports discomfort or a change in their health status?
- 6How do you maintain such high standards of cleanliness and care while managing the day-to-day operations of a smaller, 46-resident community?
Personalized based on this facility's data
Key Review Excerpts
“The Directors and the Staff that cared for my mother were amazing! They always made us feel welcome whenever we would visit or call, and Mom was comfortable, happy, and loved the people taking care of her.”
“Long term staff were kind, considerate and respectful to my father. They tried all that they could to help him through therapy and when that didn’t work they transitioned well to hospice and were helpful to us along the way.”
“My friend complained about pain in her side for weeks and no one would listen to her. So I went out there and we called the ambulance to get some help of why she is having all this pain. Cat scan showed 4 broken ribs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
8
measures
4
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring safety and care concerns across three surveys, with persistent issues in fire safety, infection control, and resident protection that have not been fully resolved. Exit door problems and smoke barrier deficiencies appeared in both 2023 and 2025, while infection control violations occurred in 2023 and again in 2025, suggesting ongoing compliance challenges. The facility also had serious deficiencies related to abuse prevention and care planning, though all violations have correction dates indicating the provider has addressed them.
Mar 19, 2026Routine4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 8, 2025Routine4
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Dec 13, 2023Routine9
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure that residents are assessed for appropriateness for a feeding assistant program, receive services as per their plan of care, and feeding assistants are trained and supervised.
Ownership & Operations
Who Operates This Facility
Neighbors - West Neighborhood (the)
government
Ownership & Management
Owners
County of Dunn
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit neighborsdc.org
Medicare data downloads
Original nursing home datasets
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